After informing Hilton Corp. last Saturday; no response 3 days later. Interesting to note: after the Murfreesboro visit we spent 3 nights in Anderson, Indiana. We found it worse than the Murfreesboro property. Me and another guest were discussing this late one evening at the reception desk. He was complaining how bad the property was. I was telling him about our experience. No one was at the desk. I knocked on the counter and she immediately appeared. I knew she heard our conversation. Subsequently I never received an evaluation e/mail from this hotel. This was so bad I even took pictures. No recognition of Diamond status or offer of water or snack. I had to ask. When we received the snacks, the best buy date was several months past. Weeds growing up high around the perimeter of the property. The grass was cut. Orange danger cones on top of every drain in the parking lot. Makes you feel like your car will drop in if driven over. Shower curtain rod coming out of the wall on the front end (Room 322). Could not keep the curtain closed; allowing water to splash on floor. Pink bacteria growing around top of hand rail. Scum built up on top of hand rail brace. Tub floor stained. Shower head so high on wall short folks cannot even adjust. No ice on 2nd, 3rd or 4th floors. No vending anywhere. Drink machine on 1st floor unlocked with the lever screwed out. Ice machine on 1st floor had drain floor removed and placed on the floor. The fire alarm sounded at 1 a.m. one night. Was told in lobby that it was a false alarm. When we returned earlier that night we noticed an alarm company truck (parked by the way in a Diamond reserved spot) in the parking lot. I think you should either eliminate the spots or develop a plan to control access to these spots. They are always full. Maybe attach a placard stating this spot already reserved for a registered guest. When making a reservation you could state to Diamond members that one is available or unavailable. I have pictures of some this if you need them. We will be looking at other Hilton properties during our travel home. We are seeing far too many problems with Hampton.
2.0分
情侣出游
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The first room we checked in, the fridge, TV, and phone were dead. We were moved to another room. The new room's shower curtain has mildew and the curtain rod is not level. The shower curtain slides open as we shower. The bathroom door (the wood panel) was sticky. Breakfast items were very limited. I do not plan to stay at the Anderson Hmapton Inn again.
5.0分
其他
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We asked if we could use a table in the lobby to play cards and hang out. We could not have had a more gracious host than Cici!! She let us play cards and have so much fun, and was always ready to help if we asked for anything! She kept saying that we didn't bother her at all and that she was just happy that we were having a good time! In addition, the rooms were clean and well kept. We will most definitely be back....thank you CICI!!! Also, if you show you room key the Montana Mikes next door gives you 10% off! Montana Mikes was wonderful!!
After informing Hilton Corp. last Saturday; no response 3 days later. Interesting to note: after the Murfreesboro visit we spent 3 nights in Anderson, Indiana. We found it worse than the Murfreesboro property. Me and another guest were discussing this late one evening at the reception desk. He was complaining how bad the property was. I was telling him about our experience. No one was at the desk. I knocked on the counter and she immediately appeared. I knew she heard our conversation. Subsequently I never received an evaluation e/mail from this hotel. This was so bad I even took pictures. No recognition of Diamond status or offer of water or snack. I had to ask. When we received the snacks, the best buy date was several months past. Weeds growing up high around the perimeter of the property. The grass was cut. Orange danger cones on top of every drain in the parking lot. Makes you feel like your car will drop in if driven over. Shower curtain rod coming out of the wall on the front end (Room 322). Could not keep the curtain closed; allowing water to splash on floor. Pink bacteria growing around top of hand rail. Scum built up on top of hand rail brace. Tub floor stained. Shower head so high on wall short folks cannot even adjust. No ice on 2nd, 3rd or 4th floors. No vending anywhere. Drink machine on 1st floor unlocked with the lever screwed out. Ice machine on 1st floor had drain floor removed and placed on the floor. The fire alarm sounded at 1 a.m. one night. Was told in lobby that it was a false alarm. When we returned earlier that night we noticed an alarm company truck (parked by the way in a Diamond reserved spot) in the parking lot. I think you should either eliminate the spots or develop a plan to control access to these spots. They are always full. Maybe attach a placard stating this spot already reserved for a registered guest. When making a reservation you could state to Diamond members that one is available or unavailable. I have pictures of some this if you need them. We will be looking at other Hilton properties during our travel home. We are seeing far too many problems with Hampton.
The first room we checked in, the fridge, TV, and phone were dead. We were moved to another room. The new room's shower curtain has mildew and the curtain rod is not level. The shower curtain slides open as we shower. The bathroom door (the wood panel) was sticky. Breakfast items were very limited. I do not plan to stay at the Anderson Hmapton Inn again.
We asked if we could use a table in the lobby to play cards and hang out. We could not have had a more gracious host than Cici!! She let us play cards and have so much fun, and was always ready to help if we asked for anything! She kept saying that we didn't bother her at all and that she was just happy that we were having a good time! In addition, the rooms were clean and well kept. We will most definitely be back....thank you CICI!!! Also, if you show you room key the Montana Mikes next door gives you 10% off! Montana Mikes was wonderful!!