酒店回复: First and foremost, thank you for your continued loyalty over the years — it means a great deal to us. That’s why it’s especially upsetting to hear that your most recent stay was such a disappointment. Please accept our deepest apologies.The condition of your room, presence of pests, and lack of professionalism when you reported issues are all far below the standards we hold ourselves to. We also understand how frustrating it must have been to deal with maintenance problems and odors in the hallway, and we’re incredibly sorry this was your experience.Please know your feedback has been shared with our housekeeping, maintenance, and front desk teams for immediate review and corrective action. While we understand your decision not to return, we’d be grateful for the chance to regain your trust in the future. If there’s anything we can do to help make this right, please don’t hesitate to reach out.