酒店很不错。夜班员工 Lizzy 很棒，白班员工，尤其是总经理 Suzan Musa 非常不专业、粗鲁，似乎更关心降低工资成本，而不是为客户提供愉快的住宿。只要她还在管理，就不会再住这家酒店了。
展开
酒店回复: We sincerely apologize for any inconvenience you experienced during your recent stay at TownePlace Suites Tulsa-Broken Arrow. Out goal is always to provide exceptional service, and we regret that we fell short of your expectations. We understand that the late checkout situation, as well as your overall experience, did not meet the level of hospitality we strive for. Please know that we take your concerns seriously and will use this as an opportunity to improve our guest experience. We truly value your loyalty and would love the opportunity to welcome you back for a much-improved stay in the future.
酒店回复: Hi there,We're so sorry about the issues you faced while staying with us. We do our best to fix these issues as they arise but we failed to do so in this case and for that I am sincerely sorry. I've passed this along to our maintenance manager so that we can look more into this. I really hope that you guys give us another chance when your travels bring you back to the area.
酒店回复: Hi Andrea,I'm sorry that you were not satisfied with your stay with us and about the cleanliness of the room. We did offer to move you rooms after you said the bed was uncomfortable to which we never got a response. We were unaware of the other issues in the room until just now, when you left this review. I wish that we would've been made aware before you left so that we could've made this right with you as you were here for two nights.I'm unsure as to why you thought the room would've had bed bugs, but I assure you that the cleanliness of our rooms is top priority to our team.Again I'm very sorry that you were unhappy with the stay and we hope that you give us another chance in the future to make it right.
酒店回复: We are sorry for this negative experience Frank. We have talked to the employee in question and can be assured it won't happen again. We do hope to see you again in the future.
酒店回复: Hi Darrell,I'm sorry that your experience this time was less than ideal. We do hope that you'll give us another chance in the future when you are back in the area.
酒店回复: I greatly apologize for your experience during your stay and each thing you've detailed is something we tend to look at fixing going forward, especially the front desk attitude. Hopefully there will be a change of heart and you will stay with us again.
需要一位新总经理！
酒店很不错。夜班员工 Lizzy 很棒，白班员工，尤其是总经理 Suzan Musa 非常不专业、粗鲁，似乎更关心降低工资成本，而不是为客户提供愉快的住宿。只要她还在管理，就不会再住这家酒店了。
我们房间的厨房或浴室水槽没有温水/热水。当我丈夫去前台报告水和电话无法使用时，前台让我们选择在午夜换房。第二天早上维修工过来检查了情况。他更换了壁橱中水管的一部分，我们的水槽在很短的时间内有一点温水。他还告诉我们，我们的房间是 4 个管道与大楼其他房间不同的房间之一。在剩下的住宿时间里，我们不得不从浴缸中取温水。我们一年前住过这家酒店，体验非常好，因此我们再次预订了这家酒店。明年可能会寻找其他选择。
不要相信万豪这个名字！
房间本身就闻起来很难闻！！就像有人在里面烧了什么东西一样。每次我走进房间，我都会说这里闻起来很难闻。床太不舒服了。我一直检查以确保没有臭虫。电视上还有一层恶心的油腻电影。我们早上 8 点就起床离开了，这完全不像我们。
工作人员都很棒。他们脸上挂着笑容，愿意在我整个 6 天的住宿期间提供帮助。干净清新，不像我去过的其他地方。床很舒服，房间温度很容易调节。绝对会推荐并再次入住。
我的左眼失明了，戴着眼罩。
前台没有人，我等了很久也没人来，所以我吹了声口哨。前台工作人员从登记台后面的墙后面走了过来。她脾气很暴躁！
请不要再与我联系。
宠物
我的住宿体验不是很好，因为房间里有狗尿的味道。酒店确实帮我换了房间，但那时我已经不满意了。除此之外，我可能住得还不错。
请清理此物业并更换新床单
床单非常旧、污渍斑斑且破旧。
走廊闻起来很香，但地毯很脏。
床很糟糕，床垫很旧，不合身。
这是我住过的最差的 Towneplace。我必须回到这个地方，尽管我不会住在那里。
下个月我会尝试去希尔顿花园。
失望
我在这家酒店的住宿非常令人失望。床非常不舒服；床单不干净。房间里有虫子。总的来说，我不推荐这家酒店
除非你对平庸感到满意，否则就住在别处吧
我绝对不会留下深刻印象。过时的外观、过时的装置，床比石头还硬。当我们要求在下午 3 点提前入住时，前台的态度很糟糕，因为我们要参加下午 4 点的婚礼。我给这家酒店 4 分（满分 10 分），不会再来。
我和妻子很早就起床准备去参加垒球比赛，但我们没有热水洗澡。