酒店回复: Dear Mike,Please accept our apologies for the inconvenience, We were able to fix the hallways AC on Friday afternoon.Thank you for staying with us.
酒店回复: Dear Mike,We apologize for your experience; we have 2 of our AC machines that cool the hallways in maintenance almost simultaneously. On Friday afternoon we were able to fix the AC on the Hallway, understand that was too late for your stay. Please accept our apologies and hope you will be willing to stay with us again. Our bathrooms
5.0分
情侣出游
Very clean. Very courteous staff. Restaurant was a pleasant surprise. Clever menu with good drink selection.
展开
酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Winchester to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Once again thank you for staying with us and if you are ever in the area in the future, please ask for me as like to put a face with a name. I hope you have a wonderful day.
3.0分
其他
展开
They charged me for breakfast. I had to show them the email that my breakfast was included. Manager said it will come off of my bill, but it is not reversed in my checking account
展开
酒店回复: Thank you for staying with us and I would like to apologize for the confusion with breakfast. The reason you are not seeing a refund in your checking account is because the charge was taken off before your final bill was charged. If you would like to call me here at the hotel or send me an email, I will be happy to forward you a final receipt that shows all charges and refunds as I do not have your email on file. Thank you again for staying with us and we hope to see you in the future.
3.0分
其他
Just ok
I ordered a jr suite and they put me in a room with 2 terrible queen beds. Will not stay there again
展开
酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel. As a We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
酒店很好，非常干净整洁，感觉非常舒服，服务非常周到，不愧是老牌酒店，各个方面都是那么的完美，特质值得推荐。
非常好的酒店，交通便利
酒店维护得很好，房间宽敞。一切都很干净。泳池区虽小但很漂亮，停车位也足够。我总是很高兴回来。
我看到 Saul 在大楼里跑来跑去，声音像喷气发动机一样大。我问了员工。他们说洒水器漏水了，但地板是干的。他们那里没有康普顿的员工可以关掉它们。
我们入住了这家酒店，因为我们通常去的那家酒店客满。我经常到该地区出差。不幸的是，尽管我们是希尔顿荣誉金卡会员，但我们并没有感受到应有的待遇。他们不知道如何为我们的账户增加积分，更令人沮丧的是，最初他们告诉我们这根本不可能发生。所以我们在抵达时错过了任何福利。
最糟糕的是，我们的孩子（21 个月大）因为吃了（真的）3 块西瓜而被收取自助餐费。我们怎么会想到要给一个几乎不吃东西的孩子提供水果呢？
问题不在于自助餐的数量，而在于原则：你为吃了几口的孩子收取费用。在餐饮业工作过，这是闻所未闻的。
拍了收据的照片，因为我们不知道是否值得为此感到难过或嘲笑。
我们不会再回到那家酒店，因为我对它印象不深，这很遗憾，因为我每个周末都因工作而住在酒店。
入住时拿到了另一个人房间的钥匙。
回到房间时钥匙无法使用。
由于我是通过第三方预订的，工作人员把我当成了三等公民。我们 6 号入住时，空调出了问题，影响到了浴室和走廊。管理层告诉我，他们会在周五早上决定赔偿事宜。由于我们提前离开，所以没有得到任何信息。我们 10 号到达时，我询问了此事，却被当成了垃圾，并被告知要找 ******* 谈谈。
走廊或浴室没有空气，管理人员说他们会在周五早上做出决定，但由于我们有第三方预订，所以没有为我们做任何事。我们以前也住过这家酒店，体验很好，但永远不会再住在这里
Very clean. Very courteous staff. Restaurant was a pleasant surprise. Clever menu with good drink selection.
They charged me for breakfast. I had to show them the email that my breakfast was included. Manager said it will come off of my bill, but it is not reversed in my checking account
Just ok
I ordered a jr suite and they put me in a room with 2 terrible queen beds. Will not stay there again