Everything was nice except the restroom light went out the second day and the curtain rod fell off right away but was fixed when I called
2.0分
家庭亲子
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No water given at checkin. Food poor and way overpriced. No room service with a 3 night stay! Front desk was way more interested in ensuring an agreement was signed regarding parties and noise than ensuring guests were taken care of. I’m also interested if EVERYONE was asked to sign (I’ve never had to at any hotel) or was it reserved for guests who didn’t seem to fit a certain demographic.
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酒店回复: Dear Hazel,Thank you for taking the time to share your experience with us. We truly value all guest feedback, as it helps us continually improve the quality of our service. I’m very sorry to hear that your stay did not meet expectations.I would like to address the concerns you raised:Pricing & Market AvailabilityOur pricing is set to remain competitive with similar properties in the area. We also have a 24-hour market available on-site for guest convenience, offering snacks, beverages, and other essentials at any time of day.HousekeepingHousekeeping service is provided every other day for multi-night stays. However, we are always happy to accommodate additional service upon request whenever possible.Amenities & Room ServiceWhile bottled water is not provided at check-in, our market offers a variety of beverage options.We apologize if the food offerings did not meet your expectations and if the pricing felt high. We appreciate this feedback and will share it with the appropriate team.Additionally, room service is not available at our property, and I’m sorry if this was not communicated clearly prior to or during your stay.Front Desk Experience & AgreementYour experience at the front desk is concerning, and we sincerely apologize if the check-in process felt impersonal or lacking in guest care. The noise and party agreement is a standard policy that all guests are asked to sign at check-in, regardless of age, background, or other demographics. It is intended solely to help ensure a quiet and enjoyable environment for all guests, and we regret if its presentation caused any discomfort or gave a different impression.We appreciate you bringing these issues to our attention, and we would welcome the opportunity to better serve you in the future. Please feel free to reach out to me directly if you would like to discuss your stay further or if there is anything we can do to restore your confidence in us.Warm regards,
5.0分
其他
The room was clean and amenities were good. Room was spaces and comfortable.
The hotel was very close to a Wal Mart and several places in which to eat.
5.0分
其他
Had a family trip for a wedding nearby, very conveniently located, very clean and well run.
5.0分
其他
Clean well kept hotel. Staff was very friendly. The location was perfect for the event we were attending. Have stayed here before and will again.
5.0分
其他
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The hotel is so clean and smells amazing. Staff was so helpful and pleasant. The room was clean and quite which was great for sleeping. Beds were comfortable. I will definitely stay there again.
5.0分
其他
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Beautiful and comfortable room, which was very quiet and very clean. I would definitely stay here again and would recommend it to anyone. Our only issue was an electrical outlet in the bathroom that did not work. The front desk put in an immediate request for maintenance to fix it. Other than that, it was a perfect day.
5.0分
情侣出游
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Clean room could use some new paint on the bathroom ceilings as they were peeling other than that 100 percent excellent. Staff super friendly, easy check in and parking. Will stay again
3.0分
情侣出游
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The place was clean. Staff super nice. But I don’t get the room I reserved. I reserved an executive sweet but got a standard room. Pool was closed Friday and Saturday and that is the only reason I booked that hotel. Disappointed
5.0分
情侣出游
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Located off what looked like a bypass. Easy to find. They do have dining services inside where you can order food; and there are a couple of places to eat close to the hotel. Very clean. Would stay again if ever in the area. Good stopover for our next day in Gettysburg.
Everything was nice except the restroom light went out the second day and the curtain rod fell off right away but was fixed when I called
No water given at checkin. Food poor and way overpriced. No room service with a 3 night stay! Front desk was way more interested in ensuring an agreement was signed regarding parties and noise than ensuring guests were taken care of. I’m also interested if EVERYONE was asked to sign (I’ve never had to at any hotel) or was it reserved for guests who didn’t seem to fit a certain demographic.
The room was clean and amenities were good. Room was spaces and comfortable.
The hotel was very close to a Wal Mart and several places in which to eat.
Had a family trip for a wedding nearby, very conveniently located, very clean and well run.
Clean well kept hotel. Staff was very friendly. The location was perfect for the event we were attending. Have stayed here before and will again.
The hotel is so clean and smells amazing. Staff was so helpful and pleasant. The room was clean and quite which was great for sleeping. Beds were comfortable. I will definitely stay there again.
Beautiful and comfortable room, which was very quiet and very clean. I would definitely stay here again and would recommend it to anyone. Our only issue was an electrical outlet in the bathroom that did not work. The front desk put in an immediate request for maintenance to fix it. Other than that, it was a perfect day.
Clean room could use some new paint on the bathroom ceilings as they were peeling other than that 100 percent excellent. Staff super friendly, easy check in and parking. Will stay again
The place was clean. Staff super nice. But I don’t get the room I reserved. I reserved an executive sweet but got a standard room. Pool was closed Friday and Saturday and that is the only reason I booked that hotel. Disappointed
Located off what looked like a bypass. Easy to find. They do have dining services inside where you can order food; and there are a couple of places to eat close to the hotel. Very clean. Would stay again if ever in the area. Good stopover for our next day in Gettysburg.