Staff were great. Breakfast was in the restaurant downstairs, but lots of options and you get a voucher for breakfast. Shower was hot, room was clean, bed was comfortable. Close to everything with regards to shopping, restaurants, and even some walking/hiking. Would stay again
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酒店回复: Thank you for your comments about the staff and breakfast, we hope to see you again!
5.0分
家庭亲子
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Everything was great except I feel the website should have updated that the restaurant was closed. The beds were amazing and had some issues connecting to the WiFi, but overall a good stay.
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酒店回复: Thank you for your comments. Cooks have been are hardest position to hire and keep, We have been advertising for this position for the last three years and still have the same issue.
4.0分
其他
It was OK, but for some reason they use a very sweet pungent carpet deodorizer that was too strong for us.
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酒店回复: Thank you for your comments about our carpet cleaner, we will discuss with the staff.
2.0分
家庭亲子
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My travel companions and I booked this hotel as our half way point home. Website stated restaurant and bar which was exactly what we needed after traveling 100s of miles. All we wanted to do was relax. Upon check in, we were told restaurant and bar were closed on the weekends. We were exhausted but had to drive to get a decent dinner. Was very disappointed!!
This should be stated on the website so long distance travelers are aware. Will not be using this property in the future.
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酒店回复: We apologize for the restaurant being closed, as two of our staff members left us at the same time, we are looking to replace both cooks in the meantime.
5.0分
其他
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Excellent hotel.
The hotel was very nice and the staff was great! Check-in was easy and very helpful. We had our breakfast included which worked out well. Tina, our server, was above and beyond. She was so friendly and offered my husband a few suggestions which was wonderful. Highly recommend anyone staying there.
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酒店回复: Thank you for your comments, we are happy to have staff such as Tina, she as well as others make our guests feel at home.
5.0分
情侣出游
The staff here was very friendly. The restaurant staff was exceptional. The property felt very clean and safe.
酒店回复: Thank you for your comments, we hope to see you again!
5.0分
其他
It is overall clean. The carpet is wrinkled & worn out on the second floor. Needs to be replaced soon.
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酒店回复: Thank you for your comments. We are trying to get the carpet replaced from the renovation five years ago. The correct padding was not used which is causing issues throughout.
5.0分
情侣出游
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It was a great stay for what we needed! A comfortable place to stay while exploring Winchester each day. Pool was a great touch and the front desk lady was helpful and nice! Will be back again!
酒店回复: Thank you for your comments, we hope to see you again!
4.0分
家庭亲子
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The staff were very accommodating & met our room requests. The pool was clean but was freezing. They stated the pool was 80 degrees but it did not feel that way. The breakfast was good but missed having the buffet option. The carpet in the hallway was bunched & torn but the rooms were clean.
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酒店回复: Thank you for your comments, we apologize for the issues you encountered , we are addressing these issue.
非常好/很棒
Staff were great. Breakfast was in the restaurant downstairs, but lots of options and you get a voucher for breakfast. Shower was hot, room was clean, bed was comfortable. Close to everything with regards to shopping, restaurants, and even some walking/hiking. Would stay again
Everything was great except I feel the website should have updated that the restaurant was closed. The beds were amazing and had some issues connecting to the WiFi, but overall a good stay.
It was OK, but for some reason they use a very sweet pungent carpet deodorizer that was too strong for us.
My travel companions and I booked this hotel as our half way point home. Website stated restaurant and bar which was exactly what we needed after traveling 100s of miles. All we wanted to do was relax. Upon check in, we were told restaurant and bar were closed on the weekends. We were exhausted but had to drive to get a decent dinner. Was very disappointed!!
This should be stated on the website so long distance travelers are aware. Will not be using this property in the future.
Excellent hotel.
The hotel was very nice and the staff was great! Check-in was easy and very helpful. We had our breakfast included which worked out well. Tina, our server, was above and beyond. She was so friendly and offered my husband a few suggestions which was wonderful. Highly recommend anyone staying there.
The staff here was very friendly. The restaurant staff was exceptional. The property felt very clean and safe.
It is overall clean. The carpet is wrinkled & worn out on the second floor. Needs to be replaced soon.
It was a great stay for what we needed! A comfortable place to stay while exploring Winchester each day. Pool was a great touch and the front desk lady was helpful and nice! Will be back again!
The staff were very accommodating & met our room requests. The pool was clean but was freezing. They stated the pool was 80 degrees but it did not feel that way. The breakfast was good but missed having the buffet option. The carpet in the hallway was bunched & torn but the rooms were clean.