酒店回复: Thank you for bringing these concerns to our attention. We're truly sorry to hear about the issues you experienced with the bathroom and in-room amenities. This is far from the standard we aim to provide, and we understand how frustrating these problems must have been during your stay.Please know that we are addressing these maintenance concerns with our team to prevent similar situations moving forward. Your feedback is incredibly valuable and helps us improve.We’d appreciate the opportunity to make this right if your travels bring you back to the area. Please don’t hesitate to reach out to us directly.
酒店回复: Thank you for taking the time to share your experience. We’re deeply sorry to hear about the condition of your rooms and the distress this caused. What you described is unacceptable and far below the standards we strive to maintain.We appreciate you bringing this to our attention, and we’ve escalated your feedback to both our housekeeping and maintenance teams for immediate review and correction. Cleanliness is a top priority, and we take this very seriously.We understand how disappointing this must have been, and we would welcome the opportunity to regain your trust. If you’re open to discussing your experience further, please feel free to reach out to us directly.
4.0分
情侣出游
原文
翻译提供方：Google
没想到Tricity说的免费停车，其实是指车库停车要15美元。结果在不知情的情况下被扣了钱。
5.0分
商务出差
原文
翻译提供方：Google
酒店很棒。服务特别好。只是晚上有点吵。
5.0分
其他
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Key cards kept having to be reactivated. I would recommend a continental breakdast, but the free parking was awesome and customer service too. We will be back.
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酒店回复: Thank you so much for the 10/10! We’re glad you enjoyed your stay with us, and we really appreciate your feedback. Sorry to hear about the key cards — we know how frustrating that can be and we’ll definitely look into it. Happy to hear you loved the free parking and our customer service! We’d love to see you back again soon.
3.0分
其他
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They served a buffet for Thanksgiving. I didn't eat a lot, but I did become violently ill within a few hours. When I told the front desk in the morning, they really didn't care and definitely didn't refund the cost. I submitted a complaint about the issue to the Wayne County Board of Health.
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酒店回复: Hi there!That’s never the experience we want for our guests, and we truly apologize that your concern wasn’t handled the way it should have been. We take situations like this seriously and appreciate you sharing your feedback so we can continue to improve. Your health and comfort are very important to us, and we hope you’ll give us another chance in the future.
价格还算可以，房间也还算比较大的，稍稍有点老旧，但房间的隔音比较一般，早上也是有点吵，卫生收拾还可以，性价比算OK，还过得去。
价格凑合 参加活动的 有点贵 房间也算大 就是有点旧 隔音一般般 早上也是有点吵 收拾还可以 性价比ok的 还过得去吧 服务都是黑人多😂
从机场到酒店很方便。酒店确实需要翻新，但总体来说干净整洁。工作人员，尤其是前台和班车司机莫妮卡，都非常出色。他们友好热情，乐于助人，提供一流的服务。
酒店很棒，适合参加会议中心的活动。工作人员非常友好。我唯一担心的是，前台没有工作人员负责清晨退房，所以我拿不到最终账单。
我非常担心我的浴室。浴缸里积水，马桶堵塞了，水一直往上冒。房间里的咖啡机坏了，我不得不要求换一台新的……好几个问题……
又旧又脏。我不得不用漂白剂冲洗浴缸，每个缝隙里都冒出黑色的霉菌/污垢。太恶心了。我们换了另一个房间，房间也一样脏。
没想到Tricity说的免费停车，其实是指车库停车要15美元。结果在不知情的情况下被扣了钱。
酒店很棒。服务特别好。只是晚上有点吵。
Key cards kept having to be reactivated. I would recommend a continental breakdast, but the free parking was awesome and customer service too. We will be back.
They served a buffet for Thanksgiving. I didn't eat a lot, but I did become violently ill within a few hours. When I told the front desk in the morning, they really didn't care and definitely didn't refund the cost. I submitted a complaint about the issue to the Wayne County Board of Health.