酒店回复: Thank you for your feedback. While we understand your impression, we’re pleased to share that our property has recently undergone renovations aimed at enhancing our guests’ comfort and overall experience. Updates have been made throughout the hotel, and we’re continually working to improve both the look and functionality of our space.We value your input and hope to welcome you back in the future so you can enjoy the results of our recent updates firsthand.
2.0分
家庭亲子
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Breakfast was great. Sheets and bedding were clean (good). I expected more quality for a Hampton Inn overall. Two trash cans in common areas were overflowing. There was gross trash in hallway outside our room when we arrived. Door to room was hard to open and close. Many doors were likes this. Had to slam door to close it. Our room was overdue for a deep cleaning. The top of both bed headboards was coated with dust. Bathroom had long black hair on surface of toilet and seat when I arrived. Bathtub was aged and stained. AC controller on wall stopped working in morning (battery issue?) Older building. For what I paid, I was disappointed.
5.0分
家庭亲子
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Check in was a breeze & the woman at the front desk was very nice. My kids loved the pool and big breakfast! We went to get some of the lemon water which turned out to be the best lemonade I’ve ever had. Good job whoever makes that. The woman at the desk in the evening was super nice she gave my kids some ice cream sandwiches when we came down to get more lemonade. The breakfast host was amazing and had everything ready at 6AM with a great attitude. Didn’t find anything not clean in our room. Everything was great & we enjoyed our stay.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you and your family had such an enjoyable stay. It’s great to know that you found check-in smooth, the team welcoming, and the room clean and comfortable.We’re especially glad your kids loved the pool, breakfast, and our lemonade — we’ll be sure to pass your kind words along to the team members who made your stay memorable.We truly appreciate you choosing to stay with us and hope to welcome you and your family back again soon!
1.0分
家庭亲子
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Hands down the worst Hampton we've ever stayed at. First room given to us was not cleaned. Second room was"cleaned" but had ketchup stained comforter. Kids wrestling and yelling in the hallway at 1:30am, adjoining room door wafer thin and screaming kids next door could be heard like they were in your room, floors, elevators and carpets filthy, floors super squeaky, bathroom sink didn't drain, shower curtain didn't even go to the floor so water ran out everywhere. We've had better bargain hotels than this place.
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酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations or the standards we strive to uphold at our hotel. What you described is certainly not typical of our property, and I understand how disappointing it must have been to encounter these issues during your stay.Please know that we have addressed the concerns you mentioned — including room cleanliness, hallway noise, and the maintenance items noted — with our housekeeping and maintenance teams to ensure they are corrected.We would have appreciated hearing these concerns prior to your departure, as it is our responsibility to ensure every guest has an enjoyable and comfortable stay. In regard to the noise complaint, we have no record of a call or visit to the front desk during your stay. Please don’t hesitate to contact us in the future should a similar situation arise so that we can resolve it promptly and ensure your comfort.I would also appreciate the opportunity to speak with you directly to learn more and make this right.Thank you again for your comments. Your feedback helps us improve and continue providing the level of service our guests deserve.
4.0分
情侣出游
Great hotel. Really nice area and felt very safe. Lots of food and shopping options really close
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酒店回复: Thank you for sharing your kind feedback! We’re so glad to hear you enjoyed your stay and appreciated our convenient location near great dining and shopping options. It’s also wonderful to know you felt safe and comfortable during your visit.We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
3.0分
情侣出游
Chair in room needed cleaning, bed mattress seemed worn out - room that was booked was not room that was assigned!
2.0分
其他
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Disgusting Bathroom!
Arrived at the hotel late on a Fri night. Room was ok but the bathroom was disgusting! The toilet had a black ring in it as if it hadn’t been cleaned in a long time. The shower had black mold on the shower head hose and the shower head was crusted with soap scum. I’m not sure that bathroom had been cleaned in a long time.
5.0分
其他
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Starting to look worn and in need of TLC
While the accommodations were adequate, the property is starting to look a little worn and in need of some refurbishing, especially the bathroom. Breakfast was Ok, but nothing to get excited about - we had to weigh our options of eating at the hotel or going elsewhere based on the selection of food choices.
中规中矩的酒店。卫生干净，基本设施都比较齐全。健身房游泳池都有。酒店周边餐厅比较方便，附近也有中餐厅。
通常汉普顿酒店都挺不错的，你也会期待有一定水准的质量和服务。但我们发现这家汉普顿酒店有点“不对劲”。房间表面看起来是干净的。但角落的顶部和底部都有蜘蛛网，桌子旁边还有虫子。墙纸剥落起泡。马桶旁的踢脚板有污渍，不知道是什么，最后床底下还有东西（一罐鼻烟和一些包装纸）。最后……我们提早退房，问了“即拿即走早餐”的事情。 apparently他们只准备了少量（少于6份），而且都拿完了……抱歉！真的吗，我们早上6:15就走了，竟然就没了！！！工作人员态度很好……但酒店设施已经很旧了。
此房源已旧，需要更新
Breakfast was great. Sheets and bedding were clean (good). I expected more quality for a Hampton Inn overall. Two trash cans in common areas were overflowing. There was gross trash in hallway outside our room when we arrived. Door to room was hard to open and close. Many doors were likes this. Had to slam door to close it. Our room was overdue for a deep cleaning. The top of both bed headboards was coated with dust. Bathroom had long black hair on surface of toilet and seat when I arrived. Bathtub was aged and stained. AC controller on wall stopped working in morning (battery issue?) Older building. For what I paid, I was disappointed.
Check in was a breeze & the woman at the front desk was very nice. My kids loved the pool and big breakfast! We went to get some of the lemon water which turned out to be the best lemonade I’ve ever had. Good job whoever makes that. The woman at the desk in the evening was super nice she gave my kids some ice cream sandwiches when we came down to get more lemonade. The breakfast host was amazing and had everything ready at 6AM with a great attitude. Didn’t find anything not clean in our room. Everything was great & we enjoyed our stay.
Hands down the worst Hampton we've ever stayed at. First room given to us was not cleaned. Second room was"cleaned" but had ketchup stained comforter. Kids wrestling and yelling in the hallway at 1:30am, adjoining room door wafer thin and screaming kids next door could be heard like they were in your room, floors, elevators and carpets filthy, floors super squeaky, bathroom sink didn't drain, shower curtain didn't even go to the floor so water ran out everywhere. We've had better bargain hotels than this place.
Great hotel. Really nice area and felt very safe. Lots of food and shopping options really close
Chair in room needed cleaning, bed mattress seemed worn out - room that was booked was not room that was assigned!
Disgusting Bathroom!
Arrived at the hotel late on a Fri night. Room was ok but the bathroom was disgusting! The toilet had a black ring in it as if it hadn’t been cleaned in a long time. The shower had black mold on the shower head hose and the shower head was crusted with soap scum. I’m not sure that bathroom had been cleaned in a long time.
Starting to look worn and in need of TLC
While the accommodations were adequate, the property is starting to look a little worn and in need of some refurbishing, especially the bathroom. Breakfast was Ok, but nothing to get excited about - we had to weigh our options of eating at the hotel or going elsewhere based on the selection of food choices.