酒店回复: Thank you for your thoughtful feedback! It’s great to hear you enjoyed the property and hotel overall. We look forward to your experience in one of our train car rooms; they’re truly a guest favorite!
酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family had such a positive experience with us. It’s especially rewarding to know that Ysabell made such a memorable impression; she and the team truly take pride in providing warm and attentive service.Your feedback will certainly be shared with she and our entire team. We look forward to welcoming you and your family back for your next stay!
酒店回复: We’re so glad to hear you enjoyed your stay and the unique history of the hotel! Exceptional service is of the utmost importance to us, and we’re glad our team helped make your visit memorable. We look forward to welcoming you back to Indy!
The place is really, really nice. Didn’t eat there.
However, there is construction all around the facility and getting to the entrance was near impossible. We were on a time crunch and called the hotel desk to find out how they recommended getting to the entrance—she could not tell us, which added more anxiety to the situation. By the grace of God we stumbled on how to get there—by only one road going in the proper direction (there are roads closed everywhere). Once there, it was great…just getting there was awful. Add 30 minutes to your travels to account for all the construction. It would’ve been nice to know what we were getting into…but again, once there, it was great.
展开
酒店回复: Scott, thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed your experience once you arrived and found our hotel to be really nice. We sincerely apologize for the challenges you encountered with the nearby construction and the difficulty reaching our entrance. The construction is part of a city project that is unfortunately beyond our control, but we understand how frustrating it can be, especially when you’re on a tight schedule. We also regret that our team member was unable to provide clearer directions at that moment, and we’ll be using your feedback as a valuable opportunity for additional training to better assist guests navigating the area. We truly appreciate your patience and understanding, and we hope to have the chance to welcome you back for a smoother and even more enjoyable stay in the future.
很棒的酒店，1920年代的火车车厢被改造成了非常舒适的客房。早餐很丰盛。员工非常友好乐于助人。地理位置也很好，100%推荐。一定要订火车车厢房！
抵达酒店时遇到了不少问题，或者更确切地说，是试图抵达酒店的过程。我知道这是个繁忙的周末，但通往酒店的唯一通道是一条被路障封锁的道路，必须先进入路障，然后请求警察放行才能进入酒店。我们在下午5点才被告知此事，而此时距离我们尝试进入酒店已经过去了一个小时。交通拥堵，令人沮丧。我们尝试拨打酒店电话，但始终无人接听。酒店必须在办理入住前采取措施，让客人了解这一情况。
皇冠广场酒店太棒了！住在一栋历史悠久却依然散发着崭新气息的建筑里。小吃和饮料区摆满了新鲜和包装好的食品。饮料是能量饮料，而且很容易结账。
总而言之，我绝对推荐你住在这里。我们还会再来的……火车车厢的房间看起来很棒，虽然已经被订满了，但还是进去看了看，感觉很棒。
工作人员很好。除此之外，这次体验糟透了。房间脏兮兮的。浴室糟透了。水龙头松得快要掉下来了。吊顶的绳子也快要掉下来了。枕头看起来像是被洗衣机洗得太久了，上面有霉点。我绝对不会再来了。每晚200多美元，真是太失望了。唯一的优点是离卢卡斯石油公司很近。
工作人员非常乐于助人，而且很专业。
Ysabell（前台）非常出色……她把客户服务放在心上……谢谢 Ysabell 把我的家人放在第一位❤️
这是我第一次入住火车车厢房，感觉非常棒。床很舒服，我睡得很好。下次肯定还会选择这里。前台接待员非常热情，而且知识渊博。
员工热情友好，乐于助人。我们很喜欢酒店的历史，也喜欢看到火车主题与酒店完美融合。
酒店很棒……但是他们没有停车位。
我不会再来这家酒店了。
The place is really, really nice. Didn’t eat there.
However, there is construction all around the facility and getting to the entrance was near impossible. We were on a time crunch and called the hotel desk to find out how they recommended getting to the entrance—she could not tell us, which added more anxiety to the situation. By the grace of God we stumbled on how to get there—by only one road going in the proper direction (there are roads closed everywhere). Once there, it was great…just getting there was awful. Add 30 minutes to your travels to account for all the construction. It would’ve been nice to know what we were getting into…but again, once there, it was great.