酒店回复: Thank you for your thoughtful feedback! It’s great to hear you enjoyed the property and hotel overall. We look forward to your experience in one of our train car rooms; they’re truly a guest favorite!
酒店回复: Thank you for taking the time to leave us a review! We appreciate your patience during this time, as the city renovates. It’s our sincere hope that you’ll continue to choose the Crowne Plaza Union Station Indianapolis for future visits.
酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed your room and our convenient location, especially for Colts fans!That said, we sincerely apologize for the noise disturbance caused by the elevator. We understand how frustrating that must have been, especially when trying to get a good night’s sleep. Your comments have been shared with our maintenance team so they can look into the issue and work on a solution.We truly appreciate you choosing to stay with us and hope you'll consider giving us another chance in the future, perhaps in one of our quieter, uniquely charming train car rooms for a more restful and historic experience, without the noise!
酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family had such a positive experience with us. It’s especially rewarding to know that Ysabell made such a memorable impression; she and the team truly take pride in providing warm and attentive service.Your feedback will certainly be shared with she and our entire team. We look forward to welcoming you and your family back for your next stay!
5.0分
家庭亲子
原文
翻译提供方：Google
员工热情友好，乐于助人。我们很喜欢酒店的历史，也喜欢看到火车主题与酒店完美融合。
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酒店回复: We’re so glad to hear you enjoyed your stay and the unique history of the hotel! Exceptional service is of the utmost importance to us, and we’re glad our team helped make your visit memorable. We look forward to welcoming you back to Indy!
很棒的酒店，1920年代的火车车厢被改造成了非常舒适的客房。早餐很丰盛。员工非常友好乐于助人。地理位置也很好，100%推荐。一定要订火车车厢房！
皇冠广场酒店太棒了！住在一栋历史悠久却依然散发着崭新气息的建筑里。小吃和饮料区摆满了新鲜和包装好的食品。饮料是能量饮料，而且很容易结账。
总而言之，我绝对推荐你住在这里。我们还会再来的……火车车厢的房间看起来很棒，虽然已经被订满了，但还是进去看了看，感觉很棒。
工作人员很好。除此之外，这次体验糟透了。房间脏兮兮的。浴室糟透了。水龙头松得快要掉下来了。吊顶的绳子也快要掉下来了。枕头看起来像是被洗衣机洗得太久了，上面有霉点。我绝对不会再来了。每晚200多美元，真是太失望了。唯一的优点是离卢卡斯石油公司很近。
我们提前入住了，这真是太棒了。但我们待的时间越长，事情就越糟糕。我们去了酒吧，我坐的椅子的踏板掉了。所以他们没有跟上维护。酒吧招待最后向我收取了别人的账单，我不得不纠正他。他们说有早餐，但需要付费，如果知道就好了，尤其是当食物冰冷的时候。这里有很多施工，你得把车停在几个街区之外。最糟糕的是，我们刚洗完澡就被客房服务人员拦住了。敲了两下门，他们把钥匙卡插进去，试图走进去。感谢上帝给了我们锁。真是太令人失望了，我花了这么多钱住了一晚，真是太糟糕了。床超级舒服，这是唯一的好事。
我确实很喜欢这家酒店，去体育场非常方便。但工作人员只在办理入住时才说话，除此之外，态度很差。我们房间的水槽排水不畅。由于大楼周围正在施工，目前只有一个进出通道。晚上，我儿子和妻子想穿过酒店两侧的施工巷道，非常不安全。
这是我最近住过的最好的酒店之一。除了隔壁在施工，一切都很棒。酒店非常漂亮。我非常欣赏这里难得的干净和安静。我们遇到的调酒师很棒，员工也很棒。他们非常乐于助人，也很友善。
我们很喜欢酒店的房间和位置，因为我们来这里是为了观看小马队的比赛。我们的房间位于二楼电梯旁，每次电梯启动时都会发出很大的嗡嗡声，睡觉时非常烦人。
工作人员非常乐于助人，而且很专业。
Ysabell（前台）非常出色……她把客户服务放在心上……谢谢 Ysabell 把我的家人放在第一位❤️
员工热情友好，乐于助人。我们很喜欢酒店的历史，也喜欢看到火车主题与酒店完美融合。
我不会再来这家酒店了。