酒店回复: Thank you for sharing your experience, Michelle. We're glad to hear that our front desk staff was friendly and helpful. We sincerely apologize for the inconvenience caused by the shuttle service and the behavior of the driver. We will certainly address your concerns with our team to ensure this doesn’t happen again. We value your feedback and hope to improve your next experience with us.
酒店回复: Amit, thank you for sharing your feedback. The team will take note of your comments to enhance the guest experience. The hotel is committed to providing attentive and courteous service to all guests. Your thoughts are valued, and the hotel aims to improve in the areas you've mentioned.
酒店回复: Kasie, the team appreciates your feedback and sincerely regrets the inconvenience you experienced during your stay. The situation concerning the amenities does not reflect our usual standards. Your input is valuable, and the team is always aiming to improve communication with guests.
1.0分
其他
原文
翻译提供方：Google
没有免费咖啡？我跟万豪彻底断绝关系了！再也不来了。
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酒店回复: Hi Randy, thank you for your feedback. We're sorry to hear about your experience and truly apologize for any inconvenience caused by the lack of complimentary coffee. We understand your frustration and will certainly take your comments into consideration as we continue to improve. We hope you might reconsider giving us another chance in the future.
5.0分
家庭亲子
Clean hotel. Allowed me to check in early. Staff was very friendly and helpful. Would stay here again on my next visit to Indy.
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酒店回复: Thank you for your kind feedback! We’re so glad you enjoyed your stay at Courtyard Indianapolis Airport and appreciated our friendly team and clean accommodations. It’s great to know the early check-in was helpful. We look forward to welcoming you back on your next visit to Indianapolis.
5.0分
情侣出游
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It is VERY positive to note that having the HVAC on the opposite side of the room from the bed it GREAT! NO direct breeze or AC on the bed is some all hotel franchises should do!
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酒店回复: Roger, thank you for sharing your thoughts. We're pleased to know you appreciated the room layout, especially the location of the HVAC unit. Your feedback is helpful, and we will keep it in mind as we look for ways to enhance our guest experience. We hope you'll visit us again soon.
出来住的舒服
主入口正在施工，不得不走侧门，但侧门锁着。按了好几次门铃都没人回应。最后，一位客人开了门。我们到了房间，房间里一股霉味，一张床上还有尿骚味，空调也坏了。前台很友好，给我们安排了另一间只有一张床而不是两张床的房间。深夜时分，孩子们摔门而出，在走廊里跑来跑去。
跟你要求的不一样。我们预订的房间没有给我们，而且我们要求安排到合适大小的房间。他们说他们无能为力，这不是他们的错。他们甚至说我们很幸运能得到一个房间，因为他们实际上已经超额预订了。
我经常从印第安纳波利斯机场出发。如果要赶早班飞机，我通常会选择住在机场附近的酒店，这样可以把车停在机场附近，然后乘坐机场班车。最近一次旅行我选择了万怡酒店。前台工作人员非常友好热情。酒店干净整洁，完全符合您对万豪酒店的期望。但班车服务不太好。我们乘坐的是早班飞机，但班车司机态度很差，也不友好。好吧，当时是凌晨4点，不是每个人都是早起的人。我们出国旅行，经过一段漫长的飞行才回到机场，飞行时间总计22小时，不包括中途停留时间。说我们回来时筋疲力尽，一点也不夸张。凌晨12:30，我打电话给酒店，告诉他们我们已经准备好接我们了。接电话的人非常友好。等了50分钟后，我再次打电话给酒店，他们保证班车就在附近，三分钟后就到了。十分钟后，送我们去机场的那个脾气暴躁的司机来了。这时已经凌晨1点半了，我累得筋疲力尽，只想回家。我讽刺地说：“堵车？”他回答说：“我得有时间开车过来，不是吗？”。漫长的等待，他没有道歉。我们自己搬了大部分行李。他没有给我们开门，只是坐在他那边等着。我们到的时候，他又一次没有给我们开门。
破旧的酒店。因为航班取消了，我们只住了一晚。机场班车根本没用。我们寻求帮助时，员工很不礼貌。以后不会再来这里了。
很遗憾，我感到很失望。入住时，我发现泳池和热水浴缸无法使用，这让我非常失望，这也是我预订这家酒店的唯一原因。
我要求工作人员在我到达之前给我打电话，看看泳池或热水浴缸是否正常使用。我们入住时，泳池或热水浴缸都已停止使用，却没有人通知我们。
没有免费咖啡？我跟万豪彻底断绝关系了！再也不来了。
Clean hotel. Allowed me to check in early. Staff was very friendly and helpful. Would stay here again on my next visit to Indy.
It is VERY positive to note that having the HVAC on the opposite side of the room from the bed it GREAT! NO direct breeze or AC on the bed is some all hotel franchises should do!