酒店回复: 您好，Neal，感谢您提出这些问题。对于您抵达时房间的状况，我们深表歉意——这并非我们一贯秉持的清洁和安全标准。我们非常重视您的反馈，并已立即与客房服务和管理团队沟通，确保此类事件不再发生。请您放心，我们对客房出入和客人入住都有严格的规定。感谢您的坦诚，也感谢您给我们改正这些问题的机会。此致，Alisha Patel，销售及市场总监，印第安纳波利斯卡梅尔索内斯塔精选酒店，地址：37 W 103rd St, Indianapolis, IN 46290，电话：(317) 571-1110
5.0分
其他
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Very nice.
This place is soooo quiet. Everyone is friendly and helpful. We have to go back to Indianapolis on Sunday and we're going to be reserving a room as soon as I'm done with this review.
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酒店回复: Hi Ronald,Thank you for your wonderful review! We’re thrilled to hear you enjoyed the quiet atmosphere and friendly service. It’s great to know you’re already planning to stay with us again—we can’t wait to welcome you back!Best Wishes,Alisha PatelDirector of Sales and MarketingSonesta Select Indianapolis Carmel(317) 571-1110
5.0分
其他
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The room was very clean and comfortable. Also, the check-in and check-out was easy and the staff members were helpful.
The only suggestion that I would make is to consider having a light dinner menu available on site during the weekends.
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酒店回复: Thank you for your wonderful feedback! We’re delighted you found your room clean and comfortable and that our staff made check-in and check-out easy. We appreciate your suggestion about offering a light dinner menu on weekends — that’s great input for us as we look to enhance the guest experience.We hope to welcome you back soon so you can enjoy more of our comfortable accommodations and convenient amenities.
5.0分
商务出差
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Best quality is the no smoke or vape of any kind. I have lung issues and love the fact that this company is the only hotel i have stayed in that enforces the policy
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酒店回复: Hello Micki,Thank you so much for your thoughtful review! We’re delighted to hear you appreciated our smoke- and vape-free environment. We understand how important clean air is for the comfort and health of our guests, and we’re proud to maintain that standard. We look forward to welcoming you back again soon!Warm regards,Alisha PatelDirector of Sales & MarketingSonesta Select Indianapolis Carmel37 W 103rd St, Indianapolis, IN 46290(317) 571-1110
3.0分
其他
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Disappointing all around
Booked the largest or at least most expensive suite i believe and the wall paper was peeling, the pull out sofa was filthy, there were barely any towels for such a large room. The pool area was disgusting my children couldnt even walk barefoot we ended up leaving the pool early and that was why we came. I just expected more for the price and location. Ended up leaving and not staying the night
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酒店回复: Thank you for sharing your feedback. I sincerely apologize that your experience fell short of expectations, especially regarding the room condition and pool area. This is certainly not the standard we aim to provide, and your comments have been shared with our team to ensure improvements are made.We truly value your input and hope you might consider giving Sonesta Select Indianapolis Carmel another chance in the future to provide the quality stay you expected.
4.0分
家庭亲子
Nice but older, not able to login to streaming apps on TV. Shower curtain had mold need to be changed
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酒店回复: Dear Lisa,Thank you for taking the time to share your feedback. We’re glad you found our hotel nice, though we’re sorry to hear about the issues with the TV and shower curtain. That’s not the experience we want for our guests, and we’ll make sure our maintenance and housekeeping teams address these concerns right away.We appreciate your comments and hope to welcome you back for an even better stay next time.Warm regards,Alisha PatelDirector of Sales & MarketingSonesta Select Indianapolis Carmel37 W 103rd St, Indianapolis, IN 46290(317) 571-1110
3.0分
家庭亲子
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No floor plan maps, not even in our room, so we didn't know where the closest elevator was. Ice machine was impossible to find. The room didn't have the typical binder showing restaurants in the area. No breakfast, not even continental included.
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酒店回复: Thank you for sharing your feedback. I’m sorry for the confusion regarding the floor plan, ice machine, and lack of in-room information. We appreciate your comments and will review how we can make these details more accessible for our guests.At Sonesta Select Indianapolis Carmel, we take pride in clean, comfortable rooms, a friendly staff, and amenities like our indoor pool and 24-hour fitness center to make every stay enjoyable. We hope to welcome you back and provide a smoother, more convenient experience next time.
4.0分
情侣出游
Hotel is clean quite a bit older was very clean air conditioning unit was very noisy staff was friendly
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酒店回复: Thank you for your feedback! We’re glad you found the hotel clean and appreciated the friendliness of our staff. We’re always working to improve the guest experience, including updating our rooms and ensuring comfort. Next time, we hope you can also enjoy our indoor pool or 24-hour fitness center during your stay.We look forward to welcoming you back to Sonesta Select Indianapolis Carmel!
商务中心关门了。咖啡很好喝，而且免费提供。
酒店交通便利。酒店也很干净，基本设施齐全
厕所很脏，地上到处都是用过的纸巾。
而且推拉门没锁……工作人员倒是挺友好的，但我感觉他们根本没好好打扫房间。
我觉得员工们让客人睡在房间里。
Very nice.
This place is soooo quiet. Everyone is friendly and helpful. We have to go back to Indianapolis on Sunday and we're going to be reserving a room as soon as I'm done with this review.
The room was very clean and comfortable. Also, the check-in and check-out was easy and the staff members were helpful.
The only suggestion that I would make is to consider having a light dinner menu available on site during the weekends.
Best quality is the no smoke or vape of any kind. I have lung issues and love the fact that this company is the only hotel i have stayed in that enforces the policy
Disappointing all around
Booked the largest or at least most expensive suite i believe and the wall paper was peeling, the pull out sofa was filthy, there were barely any towels for such a large room. The pool area was disgusting my children couldnt even walk barefoot we ended up leaving the pool early and that was why we came. I just expected more for the price and location. Ended up leaving and not staying the night
Nice but older, not able to login to streaming apps on TV. Shower curtain had mold need to be changed
No floor plan maps, not even in our room, so we didn't know where the closest elevator was. Ice machine was impossible to find. The room didn't have the typical binder showing restaurants in the area. No breakfast, not even continental included.
Hotel is clean quite a bit older was very clean air conditioning unit was very noisy staff was friendly