For two days, we do not have clean wash cloths. Staff advised that they “ran out” We bathed with “hand towels”
1.0分
其他
展开
Hypo-Allergenic Awareness
We notified the hotel a few days before, the day of and when we checked in that my husband had a severe allergy to down and feather bedding. We were assured that we were given hypo allergenic rooms, However, late into our stay we discovered 3 out of 4 pillows in our room were feather! This explained why my husband had become ill over the weekend. After checkout I immediately contacted the hotel and was told to leave a message(Sunday). Bu Tuesday I had not heard back to I called again and the Manager that I spoke to was beyond rude and had no business being in that type of role. While our conversation was heated, he did state they would allow a refund for our room. (We had initially booked two rooms). Also, I have pictures of the pillows.
5.0分
其他
Quiet time
Awesome stay. Did laundry. No time to swim got there at closing time. Awesome location, quite.
4.0分
商务出差
There are no access free water and coffee, other is good
非常棒的酒店——餐厅的那位男士太棒了！
酒店还不错，符合预期，但淋浴体验太糟糕了。水压小得可怜，水量也少得可怜。
房间地板挺脏的。我家一岁宝宝在地板上爬，抱起来的时候，手上脚上都是黑乎乎的脏东西。我们跟前台反映，他们的回复竟然是“好的，谢谢告知”。我们没预付早餐，这可能真是个错误，因为我们去看了下价格，大概比一般的星巴克贵了50%左右。
酒店设施很棒。我的账单上有餐饮费用，但我们没有支付，因为我们没有在酒店用餐。前台人员告诉我，经理会更正这些费用。这些费用尚未更正，也没有人就更正事宜联系我。我现在必须与我的信用卡公司就这些费用提出异议。
我们选择这家酒店是因为他们有游泳池，我和儿子入住后直接去了我们的房间换衣服准备游泳（现在是七月），结果发现门上有张纸条说游泳池由于维修而关闭，我联系了值班经理克里斯，但他没有帮助，他让我看一叠名片，并让我联系总经理朱莉，所以我照做了，但她没有帮助。我确实认为这家酒店因为有游泳池而收取额外费用，如果游泳池正常运转，他们应该调整价格，如果游泳池不正常运转，应该在客人入住时告知客人，或者在前台张贴告示，这样我们就可以自己决定是否要入住/支付费用，我们没有收到不良商业行为，我们以后不会再入住万怡酒店
伟大的
For two days, we do not have clean wash cloths. Staff advised that they “ran out” We bathed with “hand towels”
Hypo-Allergenic Awareness
We notified the hotel a few days before, the day of and when we checked in that my husband had a severe allergy to down and feather bedding. We were assured that we were given hypo allergenic rooms, However, late into our stay we discovered 3 out of 4 pillows in our room were feather! This explained why my husband had become ill over the weekend. After checkout I immediately contacted the hotel and was told to leave a message(Sunday). Bu Tuesday I had not heard back to I called again and the Manager that I spoke to was beyond rude and had no business being in that type of role. While our conversation was heated, he did state they would allow a refund for our room. (We had initially booked two rooms). Also, I have pictures of the pillows.
Quiet time
Awesome stay. Did laundry. No time to swim got there at closing time. Awesome location, quite.
There are no access free water and coffee, other is good