酒店回复: ¡Muchas gracias por compartir tu experiencia! Nos alegra saber que encontraste la habitación muy cómoda y que nuestro personal te trató con amabilidad. Tu satisfacción es muy importante para nosotros. Esperamos tener el placer de darte la bienvenida nuevamente en tu próxima visita.
5.0分
其他
原文
翻译提供方：Google
不错的酒店，舒适
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酒店回复: Thank you for your kind words! We're glad to hear you enjoyed the hotel and found the beds comfortable. We hope to welcome you back for another great stay soon!
5.0分
其他
原文
翻译提供方：Google
优越的地理位置
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酒店回复: Thank you for your review! We’re glad you stayed with us and hope you had a pleasant experience. We look forward to seeing you again.
5.0分
其他
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The hotel has an excellent location, especially for an event like BOA National. However, some of the reception staff need to improve their customer service, both in person and on the phone. On the day of my stay, I called to say that my flight was arriving late, and the person who answered, who did not give their name and was not suited to dealing with the public, was unfriendly and unwilling to help me with my situation because, according to her, my reservation did not appear. However, two people before her in September and November had confirmed my reservation.
Another area for improvement is the elevators. I stayed in room 1522, and the noise and shaking from the elevator were horrible. In addition, as the elevators went up the floors, they shook so much that you thought the elevator was going to fall.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that our location was convenient for BOA Nationals, but we are truly sorry for the service and maintenance issues you experienced during your stay. We apologize for the interaction you had over the phone regarding your late arrival. This is not the level of hospitality we strive to provide. Your comments will be reviewed with our front desk team to ensure proper training, consistency, and courtesy in all guest interactions moving forward. We also appreciate you bringing the elevator noise and vibration concerns to our attention. Your comfort and safety are extremely important to us, and our engineering team has been notified to further inspect and address the issue. Thank you again for sharing your experience. We hope you will consider giving us another opportunity to provide you with a smoother and more enjoyable stay in the future.
5.0分
其他
Exceeding all expectations! Exceptional service and phenomenal location. We loved the walkable location
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酒店回复: Thank you for your fantastic review! We’re delighted to hear that we exceeded your expectations and that you enjoyed our exceptional service and walkable location. It’s wonderful to know you loved the area as much as we do. We look forward to welcoming you back for another great stay!
3.0分
商务出差
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Arrived late and they were overbooked and sent me to the Fairfield next door and they didn't have a lot of space left. The Fairfield was fine but not what I had booked. Because I prepaid through ******* there was no price adjustment for the change or inconvenience.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced upon arrival. Arriving late and finding the hotel overbooked is understandably frustrating, and we regret that this impacted your stay. Because your reservation was made and prepaid through *******, we were unable to issue a price adjustment directly. However, we did upgrade you to SpringHill Suites Indianapolis Downtown, where the rooms are larger and breakfast is included, to provide you with additional comfort and value during your stay. We truly appreciate your understanding and hope to have the opportunity to deliver a seamless and fully satisfying experience in the future.
2.0分
商务出差
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Terrible parking situation, crowded, unprepared for groups, no breakfast. Our group of 190 people was split between this hotel and Springhill next door and the breakfast staff refused to serve us with the rest of our group. No apology from anyone. Will not be staying here again under any circumstances.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges your group experienced during your stay. Hosting large groups should feel seamless, and it’s clear we fell short in several areas, including parking and managing the flow of guests during peak times.We also want to clarify the breakfast situation. SpringHill Suites (SHS) offers complimentary breakfast as part of its room rate, while Courtyard (CY) provides breakfast for purchase. Even when groups are split between the two properties, only guests staying at SHS are included in the complimentary breakfast offering. We understand how this may have caused confusion, and we apologize that this was not clearly communicated to your group in advance or handled with more care on-site.Your feedback has been shared with our management teams at both hotels so we can better prepare for group stays and improve coordination moving forward. We regret that your experience did not reflect the level of service we strive to provide.Thank you again for bringing these concerns to our attention.
4.0分
其他
It was too cold in the room the thermostat maxed out at 76 degrees. I’m anemic so I needed to be able to turn the thermostat up at least 1-2 degrees higher.
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry to hear that your room was uncomfortably cold and that the thermostat settings didn’t allow you to adjust the temperature to what you needed. We understand how important this is, especially given your health needs.Our team is reviewing the thermostat limits to ensure we can better accommodate guests who require warmer room temperatures. Thank you again for letting us know, and we hope to have the opportunity to provide you with a more comfortable experience on your next visit.
4.0分
其他
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I didnt know they had breakfast. No one told me at checkin. Convenient indoor walk to convention center but the elevators are terrifying. 3 times they started beeping and the help phone was ringing, then the elevator just got stuck there after we got off. Every time we came back all 3 elevators were in use. The beds are hard and the pillows are flat. Not good for the neck but i liked the stay overall for the convenience and how clean everything was. Please fix the elevators. Will be back next year.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear you enjoyed the convenience of our connection to the convention center and appreciated the cleanliness of the hotel.We apologize that breakfast information was not communicated at check-in—thank you for bringing this to our attention. We will retrain our front desk team to ensure all guests are informed of available dining options upon arrival.We’re also very sorry for the issues you encountered with the elevators. Your description is concerning, and we have shared this feedback with our engineering team so they can investigate and address the alarms, phone activation, and delays you experienced. Guest safety and comfort are extremely important to us.We appreciate your feedback about the beds and pillows as well, and we will review these comments as we continue to make improvements.Thank you again for your honesty and for choosing to stay with us. We look forward to welcoming you back next year and providing an even better experience.
5.0分
商务出差
Check-in person super helpful.. room view and cleanliness of room were outstanding.
Parking garage was jammed on entry.
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酒店回复: Thank you for sharing your experience! We’re delighted to hear that our check-in team was helpful and that you enjoyed the room’s view and cleanliness. We’re sorry to hear about the parking garage being crowded during your arrival and appreciate your patience. We hope to welcome you back again soon.
房间非常舒适，工作人员也非常友好。
不错的酒店，舒适
优越的地理位置
The hotel has an excellent location, especially for an event like BOA National. However, some of the reception staff need to improve their customer service, both in person and on the phone. On the day of my stay, I called to say that my flight was arriving late, and the person who answered, who did not give their name and was not suited to dealing with the public, was unfriendly and unwilling to help me with my situation because, according to her, my reservation did not appear. However, two people before her in September and November had confirmed my reservation.
Another area for improvement is the elevators. I stayed in room 1522, and the noise and shaking from the elevator were horrible. In addition, as the elevators went up the floors, they shook so much that you thought the elevator was going to fall.
Exceeding all expectations! Exceptional service and phenomenal location. We loved the walkable location
Arrived late and they were overbooked and sent me to the Fairfield next door and they didn't have a lot of space left. The Fairfield was fine but not what I had booked. Because I prepaid through ******* there was no price adjustment for the change or inconvenience.
Terrible parking situation, crowded, unprepared for groups, no breakfast. Our group of 190 people was split between this hotel and Springhill next door and the breakfast staff refused to serve us with the rest of our group. No apology from anyone. Will not be staying here again under any circumstances.
It was too cold in the room the thermostat maxed out at 76 degrees. I’m anemic so I needed to be able to turn the thermostat up at least 1-2 degrees higher.
I didnt know they had breakfast. No one told me at checkin. Convenient indoor walk to convention center but the elevators are terrifying. 3 times they started beeping and the help phone was ringing, then the elevator just got stuck there after we got off. Every time we came back all 3 elevators were in use. The beds are hard and the pillows are flat. Not good for the neck but i liked the stay overall for the convenience and how clean everything was. Please fix the elevators. Will be back next year.
Check-in person super helpful.. room view and cleanliness of room were outstanding.
Parking garage was jammed on entry.