酒店回复: Thank you so much for the wonderful review. We appreciate your time and we thank you for being our guest. We hope to see you again soon,
5.0分
其他
展开
And there is a very good reason for that: I walked past 2 staffers who were cleaning them — and not because there was something wrong. They just do it to keep this hotel sparkling! And it is. Every inch is spotless, including the laundry room that, get this, is only $1 for a 30-minute wash/$1 for a 45-minute dry. We could not have been happier with our room, a 2-Bedroom(Queens)/2-Bath Suite with bath tubs in both, screened windows that open for a wonderful breeze and 800’ of spaciousness. There is an ice machine adjacent to the fitness room off the lobby. Free weights, plenty of towels, free bottled water (as in the lobby, too). Breakfast was fantastic with eggs scrambled to perfection, bacon, a variety of yogurts, milk cartons, bagels/breads and fresh bananas/oranges. A very good show here, GM Steve (take a bow for an absolutely outstanding hotel experience — and we have over 1,300 Marriott nights so the high praise comes from seeing many, many Residence Inn’s that pale in comparison to this).
5.0分
其他
Yes, the room was spotless and the staff was very friendly.
展开
酒店回复: Thank you so much for the wonderful review. We are truly pleased to hear about your stay and we look forward to sharing the feedback with our team.Thank you for your business and we look forward to seeing you again soon,
5.0分
其他
展开
Our room was very comfortable and clean, the entire staff were friendly and helpful. The breakfast are is very nicely done with a lot of space. We would most definitely stay there again.
展开
酒店回复: Dear Donna,Thank you so much for choosing our location and for the wonderful review. We are pleased to hear you've enjoyed your trip and we look forward to seeing you again soon.Wishing you the very best and safe travels,
5.0分
商务出差
展开
I have 3 days inbetween the last job and my next - not quite worth while driving home, so I hit the Residence Inn. This location is at the north end of Indy, with almost anything I might want nearby. Big room, kitchen of course, room to spread out. Miguel at the desk does a great job. One bump in the road, he ironed it out. Breakfast is good - and the pantry has enough so, when I feel lazy, I can just stay "home". So much better than a regular room with double bed.
展开
酒店回复: Greetings, kevinsV2039TQ, Thank you so much for being our guest! We are pleased to hear you found us along your travels and it's great to see the wonderful feedback you have shared with us. We are excited to pass this information along to our team, especially Miguel! Thank you for your business and your valued time. We look forward to seeing you again soon. Take great care, Steve
2.0分
其他
展开
NO POOL
We booked this hotel solely for the reason that they had a pool and hot tub so we were very disappointed to find out the pools were filled with concrete when we got there. Breakfast was ok, the cook did a great job keeping everything out for being by himself. Older hotel but very clean just wish they would update about no pool.
展开
酒店回复: Dear Gary,Thank you for sharing your feedback with us. We’re sorry to hear that the pool being closed during your stay was disappointing. We understand that the pool was an important factor in your decision to book with us, and we sincerely apologize for the inconvenience.I'm excited to share that our property is currently beginning the first phase of a much-anticipated renovation, with plans to complete it within the next year. We believe this will create a more welcoming atmosphere and significantly enhance the guest experience. While we will be saying goodbye to the pool, we’re thrilled to introduce a brand-new, larger, state-of-the-art fitness center, as well as a modern meeting room to better serve our business travelers and group events.We’re committed to improving your experience with us and look forward to offering these exciting updates in the near future.I’ve also passed on your feedback to our management team to ensure that we update our online listings and better communicate any changes to our amenities. This will help prevent any future misunderstandings and ensure we’re setting the right expectations for our guests.We appreciate your kind words about our breakfast service, and we’ll be sure to pass your compliment along to our cook. Thank you again for your valuable feedback, and we hope to welcome you back soon to experience the improvements!
1.0分
家庭亲子
展开
It was the worst experience. A lot of constructions. False advertising. No pool. And staff didn’t inform us of this prior to check in. Very disappointed and wasted money. Son birthday was ruined.
展开
酒店回复: Dear Monyika, Thank you for taking the time to let us know about your experience while staying with us. We deeply regret the confusion regarding our advertised amenities. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I want to assure you that we are currently in the first phase of a renovation project, which will help improve many aspects of our property. As we work to enhance our facilities, some amenities may not be available or may differ from what was previously advertised. We’re committed to providing a better experience for all our guests, and I’m confident these changes will make a significant difference moving forward.I’ve also passed on your feedback to our management team to ensure that we update our online listings and better communicate any changes to our amenities. This will help prevent any future misunderstandings and ensure we’re setting the right expectations for our guests.Again, I apologize for the inconvenience and hope that you’ll consider giving us another chance to provide a better stay in the future.
5.0分
其他
展开
The hotel was great. I love the fact that it had indoor swimming pool and hot tub. The room was great. The only thing is the pillows kind of suck, the room was stuffy all night. I had to heat all the way down had the window open still didn’t circulate in the room but other than that, it was fine.
5.0分
家庭亲子
展开
The free breakfast was a classic example of how having an individual who cares that prepares and maintains food properly can produce extremely positive results. Traci was a lady who clearly cared very much and did an outstanding job at breakfast. My wife was in food service at an elementary school and she always maintained that it was not the food itself so much as the preparation that was critically important in the quality of what was being served. The experience we had was a shining example of that.
展开
酒店回复: Dear M1131TIgaryg, Thank you so much for the wonderful review! We look forward to sharing this feedback with Traci. She does a fantastic job with the operation and is very caring. We are blessed to have her on the team. Should your travels bring you back to the area, please come visit again. We'd love to see you again. Best regards, Steve
4.0分
其他
展开
Fine for a night
Overall good, but 2 out of the 3 T'Vs were unplugged and even the cable wasn't screwed in. We thought they were broken, but then figured it out. Other than that, it was fine for a night. Thank you
展开
酒店回复: Thank you for your feedback, and we appreciate you taking the time to share your experience. We're glad to hear that overall, your stay was enjoyable! We sincerely apologize for the inconvenience with the TVs and the cable connection – we’ll make sure to double-check all setups to avoid this in the future. Your feedback is valuable, and we’ll work on improving the details to ensure a smoother experience for our future guests. We hope to have the opportunity to welcome you again soon!
员工很友善，客房服务员打扫房间也很认真。
And there is a very good reason for that: I walked past 2 staffers who were cleaning them — and not because there was something wrong. They just do it to keep this hotel sparkling! And it is. Every inch is spotless, including the laundry room that, get this, is only $1 for a 30-minute wash/$1 for a 45-minute dry. We could not have been happier with our room, a 2-Bedroom(Queens)/2-Bath Suite with bath tubs in both, screened windows that open for a wonderful breeze and 800’ of spaciousness. There is an ice machine adjacent to the fitness room off the lobby. Free weights, plenty of towels, free bottled water (as in the lobby, too). Breakfast was fantastic with eggs scrambled to perfection, bacon, a variety of yogurts, milk cartons, bagels/breads and fresh bananas/oranges. A very good show here, GM Steve (take a bow for an absolutely outstanding hotel experience — and we have over 1,300 Marriott nights so the high praise comes from seeing many, many Residence Inn’s that pale in comparison to this).
Yes, the room was spotless and the staff was very friendly.
Our room was very comfortable and clean, the entire staff were friendly and helpful. The breakfast are is very nicely done with a lot of space. We would most definitely stay there again.
I have 3 days inbetween the last job and my next - not quite worth while driving home, so I hit the Residence Inn. This location is at the north end of Indy, with almost anything I might want nearby. Big room, kitchen of course, room to spread out. Miguel at the desk does a great job. One bump in the road, he ironed it out. Breakfast is good - and the pantry has enough so, when I feel lazy, I can just stay "home". So much better than a regular room with double bed.
NO POOL
We booked this hotel solely for the reason that they had a pool and hot tub so we were very disappointed to find out the pools were filled with concrete when we got there. Breakfast was ok, the cook did a great job keeping everything out for being by himself. Older hotel but very clean just wish they would update about no pool.
It was the worst experience. A lot of constructions. False advertising. No pool. And staff didn’t inform us of this prior to check in. Very disappointed and wasted money. Son birthday was ruined.
The hotel was great. I love the fact that it had indoor swimming pool and hot tub. The room was great. The only thing is the pillows kind of suck, the room was stuffy all night. I had to heat all the way down had the window open still didn’t circulate in the room but other than that, it was fine.
The free breakfast was a classic example of how having an individual who cares that prepares and maintains food properly can produce extremely positive results. Traci was a lady who clearly cared very much and did an outstanding job at breakfast. My wife was in food service at an elementary school and she always maintained that it was not the food itself so much as the preparation that was critically important in the quality of what was being served. The experience we had was a shining example of that.
Fine for a night
Overall good, but 2 out of the 3 T'Vs were unplugged and even the cable wasn't screwed in. We thought they were broken, but then figured it out. Other than that, it was fine for a night. Thank you