酒店回复: I want to sincerely apologize for the mistake during your check-in. You should never have been sent to a room that was already occupied, and I completely understand how frustrating and uncomfortable that must have been. This isn’t the kind of experience we want anyone to have, and we’re looking into what went wrong so it doesn’t happen again. We really appreciate your patience, and we’d love the chance to make it up to you. If there’s anything you need or anything we can do to help, please don’t hesitate to let us know.
酒店回复: Thank you for your feedback, Natosha. We strive to provide our guests with the best experience possible - and we're incredibly sorry for the inconvenience. We hope to see you again and be able to provide a great stay for you!
5.0分
其他
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Everything was excellent from my checking in to checking out. The room was perfect, clean, quite and private. Staff excellent. The following morning ate breakfast in the dinning room. The food and service was great. Thank you for the perfect stay.
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酒店回复: Thank you so much, Jade! We're so glad to hear that you enjoyed your stay! Please come back soon!
4.0分
情侣出游
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The room Was very clean. The staff were friendly and helpful. Check in was done very quickly. The only Reason I'm giving a 4 star is the refrigerator was turned off and freezers tray wad full of water kinda made a mess. The was very clean and comfortable.
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酒店回复: Hello Karrie, we're glad you enjoyed your stay! Sorry about the fridge! We hope to be able to welcome you back in the future!
5.0分
情侣出游
Room was nice. Amenities were great. Loved being able to visit with family in the lobby. Very comfortable gathering nooks for privacy and convenience.
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酒店回复: Hello Dorothy! Thank you for such a great review! We love hearing that you enjoyed your stay with us! We hope to see you again soon!
5.0分
其他
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From the easy friendly check in to a nice clean updated room I loved how everything worked and service was very professional. I stayed one night and give an enthusiastic 5/5.
酒店回复: Thank you for your glowing review! please come back anytime!
5.0分
其他
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Great spot for travel layover
Restaurant open early and late to accommodate travel hours.
Great whiskey, hard working and kind restaurant staff.
Kind and attentive front desk staff as well.
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酒店回复: Hello Susan, thank you for your kind words and such a great review. We hope to see you in the future!
5.0分
情侣出游
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Clean, quiet and very roomy! Bed was comfortable and the temp in the room was good. I would recommend this place to anyone who is in the Spokane area.
Very close to the airport and airport shuttle! Available, short wait time!
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酒店回复: Thank you, Debra! We are so thrilled to hear that you enjoyed your stay! Sounds like everything was up to standards and that's what we strive for! Come back soon!
5.0分
家庭亲子
there was ample parking, staff were very friendly , location was close to all amenities
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酒店回复: Thank you, Kevin! We loved being able to host you and hope to see you again!
他们先把错的人登记到我们房间，所以我们走进了一间有人住的房间。然后不得不等了半个小时才换到新房间。第二天，我们新房间的钥匙也坏了。他们确实免费给我们吃了一顿饭。但这很麻烦，而且走进一间有人住的房间可能会……很糟糕。
很棒的员工，很棒的厨师
楼下休息室/餐厅的员工很棒——非常友好，而且他们做的红酒炖鸡是我很久以来吃过的最好吃的！另外，我离开后不小心把外套落在房间里了，回来时他们已经帮我准备好了，而且还面带微笑！
泳池有点脏，客房清洁人员没有打扫我们的房间，也没有清理垃圾。对此我有点失望，不过工作人员很友好，我们到的时候房间也很干净。总的来说还不错。
Everything was excellent from my checking in to checking out. The room was perfect, clean, quite and private. Staff excellent. The following morning ate breakfast in the dinning room. The food and service was great. Thank you for the perfect stay.
The room Was very clean. The staff were friendly and helpful. Check in was done very quickly. The only Reason I'm giving a 4 star is the refrigerator was turned off and freezers tray wad full of water kinda made a mess. The was very clean and comfortable.
Room was nice. Amenities were great. Loved being able to visit with family in the lobby. Very comfortable gathering nooks for privacy and convenience.
From the easy friendly check in to a nice clean updated room I loved how everything worked and service was very professional. I stayed one night and give an enthusiastic 5/5.
Great spot for travel layover
Restaurant open early and late to accommodate travel hours.
Great whiskey, hard working and kind restaurant staff.
Kind and attentive front desk staff as well.
Clean, quiet and very roomy! Bed was comfortable and the temp in the room was good. I would recommend this place to anyone who is in the Spokane area.
Very close to the airport and airport shuttle! Available, short wait time!
there was ample parking, staff were very friendly , location was close to all amenities