酒店回复: Cinthya, thank you for sharing this feedback. The team takes guest input seriously and will note your comments regarding the sleeping arrangements, morning offerings, and external sounds. Your experience matters and your suggestions are appreciated.
4.0分
其他
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There is a mall about a 1 to the East and plenty of restaurants both ways to eat at. There is also a 24 hour CVS west of the hotel. It is conveniently located off the highway and pricing is fair. Inside was your usual hotel and complimentary breakfast had a few options for all family members.
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酒店回复: Kristi, thank you for staying with us at Fairfield Inn & Suites Merrillville. The team is glad you enjoyed the convenient location and found breakfast accommodating for everyone. It’s wonderful to hear you felt the pricing was reasonable. We appreciate your feedback and hope to welcome you again soon.
5.0分
情侣出游
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Wow!! Is all I can say! The room I booked is amazing my man was even impressed w it! We had a double room living room w bedroom attached Hannah at the front desk was SO NICE & we can’t wait for the breakfast! So far so good! Clean fresh smelling room. Only tinnitus we can’t find ice machine
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酒店回复: Shanita, it’s wonderful to hear you had such a fantastic experience at Fairfield Inn & Suites Merrillville. The team is glad you enjoyed the suite’s spacious layout and appreciated Hannah’s warm welcome. We’re also pleased you found your accommodations spotless and inviting. If you ever need help locating amenities in the future, please reach out to a team member. The team looks forward to your next visit!
3.0分
其他
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Okay
Hotel was okay. Older property with cracked sink and a faucet that was wonky between hot and cold and shutting the water flow off.
Found a spider in the bathroom when preparing to leave. Linens did not feel fresh.
However, the lady who assisted us upon checking was very helpful and friendly.
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酒店回复: Pamela, thank you for your feedback. The comments regarding your room conditions and overall experience will be taken into consideration. It's great to know that one of the team members was especially helpful during your check-in. Your input is appreciated.
2.0分
家庭亲子
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Check into my room to notice that my suite had a ceiling leaking above the bed and water everywhere without me bing notified. They only gave me extra towels to cover the area and other room were sold out.
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酒店回复: Aaron, thank you for sharing your experience. The team always aims to provide comfortable accommodations, and it's unfortunate you encountered an issue with your room. Measures are in place to address these situations, and guest feedback remains important for ongoing improvements.
4.0分
家庭亲子
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The hotel and area around it was safe and quiet. Parking was easy. The hotel was very busy the night we stayed. Check in was quick and polite despite there only being one clerk and a line behind us. She did a great job. The room was comfy and clean with nice, updated amenities. The breakfast buffet area was kind of dirty and messy. The hotel can't help the guest's behavior but that made us leave earlier than we would have liked, people were hoarding food and not allowing proper flow through the area. Overall it was pretty ok for one night and we'd stay again. We're in the area frequently to visit family and this was top 5 stays.
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酒店回复: Sara, it’s wonderful to hear you had a pleasant and comfortable stay at Fairfield Inn & Suites Merrillville, and that you appreciated the quiet atmosphere and smooth check-in. We're grateful for your kind words and happy to know you’d consider staying again. Your feedback regarding the breakfast area is appreciated, and the team will keep working to provide a welcoming experience for all guests. Thank you for choosing Fairfield Inn & Suites Merrillville during your visit.
1.0分
其他
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Terrible customer service!!
Was not allowed to stay! Flight detoured due to storm. By time landed it was 5 am and super tired! Was told could not check into a room that was already paid for till noon!! Ridiculous!!
4.0分
其他
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My stay was great the staff was really friendly and kind. But omg they definitely need BLACK OUT CURTAINS ALL THE LIGHTS FROM THE OUT DOOR LIGHTS AND FROM ACROSS THE STREET HOTEL WAS BEAMING IN THRES THE SHEER CURTAINS I CANT BELIEVE THEY ONLY HAVE SHEER CURTAINS UP. I did not get any rest at ALL . I rather stay at another hotel with black out curtains so I can rest . But other than that everything else was great. Now im tied and have a long drive home.
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酒店回复: Vanessa, thank you for sharing your feedback and for recognizing the friendliness of the team members at Fairfield Inn & Suites Merrillville. It’s unfortunate you experienced discomfort due to outside lighting, and your suggestion regarding window treatments is appreciated. The hotel is glad you enjoyed other aspects of your visit and values your input.
2.0分
其他
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The property is old and needs to be updated. I paid for a King suite and in the sitting area the couch was nasty with stains all over it and the refrigerator did not work 😒. I asked for a room change and it was the exact same conditions. I was expecting much better after the reviews that I had read online before booking this hotel. The staff that I did encounter was pleasant but if you're looking for a good clean nice hotel this is not it.
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酒店回复: DeLisa, thank you for sharing your feedback. Your comments have been noted, and team members are glad to hear you found them friendly. Your impressions regarding your suite have been acknowledged, and attention to guest comfort remains a top priority.
4.0分
其他
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The hotels next to this place aren’t the greatest. Had a hard time finding the entrance of the hotel. Room had a musty smell and the pool is outdoors making it iffy for use. But otherwise nice,‘clean place
床垫不舒服，早餐难吃又难吃。而且路上噪音很大。
There is a mall about a 1 to the East and plenty of restaurants both ways to eat at. There is also a 24 hour CVS west of the hotel. It is conveniently located off the highway and pricing is fair. Inside was your usual hotel and complimentary breakfast had a few options for all family members.
Wow!! Is all I can say! The room I booked is amazing my man was even impressed w it! We had a double room living room w bedroom attached Hannah at the front desk was SO NICE & we can’t wait for the breakfast! So far so good! Clean fresh smelling room. Only tinnitus we can’t find ice machine
Okay
Hotel was okay. Older property with cracked sink and a faucet that was wonky between hot and cold and shutting the water flow off.
Found a spider in the bathroom when preparing to leave. Linens did not feel fresh.
However, the lady who assisted us upon checking was very helpful and friendly.
Check into my room to notice that my suite had a ceiling leaking above the bed and water everywhere without me bing notified. They only gave me extra towels to cover the area and other room were sold out.
The hotel and area around it was safe and quiet. Parking was easy. The hotel was very busy the night we stayed. Check in was quick and polite despite there only being one clerk and a line behind us. She did a great job. The room was comfy and clean with nice, updated amenities. The breakfast buffet area was kind of dirty and messy. The hotel can't help the guest's behavior but that made us leave earlier than we would have liked, people were hoarding food and not allowing proper flow through the area. Overall it was pretty ok for one night and we'd stay again. We're in the area frequently to visit family and this was top 5 stays.
Terrible customer service!!
Was not allowed to stay! Flight detoured due to storm. By time landed it was 5 am and super tired! Was told could not check into a room that was already paid for till noon!! Ridiculous!!
My stay was great the staff was really friendly and kind. But omg they definitely need BLACK OUT CURTAINS ALL THE LIGHTS FROM THE OUT DOOR LIGHTS AND FROM ACROSS THE STREET HOTEL WAS BEAMING IN THRES THE SHEER CURTAINS I CANT BELIEVE THEY ONLY HAVE SHEER CURTAINS UP. I did not get any rest at ALL . I rather stay at another hotel with black out curtains so I can rest . But other than that everything else was great. Now im tied and have a long drive home.
The property is old and needs to be updated. I paid for a King suite and in the sitting area the couch was nasty with stains all over it and the refrigerator did not work 😒. I asked for a room change and it was the exact same conditions. I was expecting much better after the reviews that I had read online before booking this hotel. The staff that I did encounter was pleasant but if you're looking for a good clean nice hotel this is not it.
The hotels next to this place aren’t the greatest. Had a hard time finding the entrance of the hotel. Room had a musty smell and the pool is outdoors making it iffy for use. But otherwise nice,‘clean place