Clean room and bathroom. Bed was very comfortable. Vent fan in bathroom not operating but other than that, very pleased.
5.0分
商务出差
The staff at check in was phenomenal. Very friendly. Very accommodating and very helpful!
3.0分
情侣出游
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We weren't there long just a quick late night overnight, overall look well maintained. My biggest complaint is almost every towel or cloth we grabbed had a hair on it. The bed was extremely hard and uncomfortable, as well. When we woke up I noticed on the duvet between the sheets and the main cover there was a bright red smudge, it looked like lipstick... Gross. The room was spacious, but I definitely have concerns on the cleanliness standards.
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酒店回复: Thank you for your feedback. While we're glad you found the room spacious and the property well maintained, we're very sorry to hear about the cleanliness concerns you experienced. What you described with the towels and bedding is not up to our standards, and we’ve addressed this with our housekeeping team to ensure it’s taken seriously. We're also sorry the bed wasn’t comfortable for you. Guest comfort and cleanliness are top priorities for us, and we appreciate you bringing these issues to our attention so we can improve.
5.0分
家庭亲子
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Rooms have been nicely updated. Staff was very friendly. Breakfast was the usual affair. Area was clean and well stocked. My only complaint was cheap toilet paper and tissues.
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酒店回复: Thank you for taking the time to provide us feedback. Happy to hear you enjoyed your stay outside of the tissue.
1.0分
其他
You double charged me for two separate hotels.i requested a refund.
酒店回复: Thank you for taking the time to leave feedback.
5.0分
其他
Very quiet! Clean room and common areas. The Ball Jar decor was so cute!
4.0分
其他
The king suite room was great - very spacious and comfortable bed
4.0分
家庭亲子
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Our room wasn’t serviced the three nights we were there and when I called about it, they said they were sorry but they didn’t have anybody there that evening and we were checking out the next night anyways.i wasn’t happy about that but otherwise the property and staff were nice.
酒店回复: Thank you for taking the time to provide us with feedback.
4.0分
其他
The hotel was very over priced for the amenities that were billed as luxury. Quality was lacking for item such as towels,Hair dryer, # of hangers
酒店回复: Thank you for taking the time to share feedback with us!
没有意见
Clean room and bathroom. Bed was very comfortable. Vent fan in bathroom not operating but other than that, very pleased.
The staff at check in was phenomenal. Very friendly. Very accommodating and very helpful!
We weren't there long just a quick late night overnight, overall look well maintained. My biggest complaint is almost every towel or cloth we grabbed had a hair on it. The bed was extremely hard and uncomfortable, as well. When we woke up I noticed on the duvet between the sheets and the main cover there was a bright red smudge, it looked like lipstick... Gross. The room was spacious, but I definitely have concerns on the cleanliness standards.
Rooms have been nicely updated. Staff was very friendly. Breakfast was the usual affair. Area was clean and well stocked. My only complaint was cheap toilet paper and tissues.
You double charged me for two separate hotels.i requested a refund.
Very quiet! Clean room and common areas. The Ball Jar decor was so cute!
The king suite room was great - very spacious and comfortable bed
Our room wasn’t serviced the three nights we were there and when I called about it, they said they were sorry but they didn’t have anybody there that evening and we were checking out the next night anyways.i wasn’t happy about that but otherwise the property and staff were nice.
The hotel was very over priced for the amenities that were billed as luxury. Quality was lacking for item such as towels,Hair dryer, # of hangers