We weren't there long just a quick late night overnight, overall look well maintained. My biggest complaint is almost every towel or cloth we grabbed had a hair on it. The bed was extremely hard and uncomfortable, as well. When we woke up I noticed on the duvet between the sheets and the main cover there was a bright red smudge, it looked like lipstick... Gross. The room was spacious, but I definitely have concerns on the cleanliness standards.
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酒店回复: Thank you for your feedback. While we're glad you found the room spacious and the property well maintained, we're very sorry to hear about the cleanliness concerns you experienced. What you described with the towels and bedding is not up to our standards, and we’ve addressed this with our housekeeping team to ensure it’s taken seriously. We're also sorry the bed wasn’t comfortable for you. Guest comfort and cleanliness are top priorities for us, and we appreciate you bringing these issues to our attention so we can improve.
5.0分
家庭亲子
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Rooms have been nicely updated. Staff was very friendly. Breakfast was the usual affair. Area was clean and well stocked. My only complaint was cheap toilet paper and tissues.
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酒店回复: Thank you for taking the time to provide us feedback. Happy to hear you enjoyed your stay outside of the tissue.
4.0分
家庭亲子
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Our room wasn’t serviced the three nights we were there and when I called about it, they said they were sorry but they didn’t have anybody there that evening and we were checking out the next night anyways.i wasn’t happy about that but otherwise the property and staff were nice.
酒店回复: Thank you for taking the time to provide us with feedback.
4.0分
其他
The hotel was very over priced for the amenities that were billed as luxury. Quality was lacking for item such as towels,Hair dryer, # of hangers
酒店回复: Thank you for taking the time to share feedback with us!
5.0分
情侣出游
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I really enjoyed my stay here! The hotel was clean, modern, and felt brand new. The staff was friendly and helpful, making the experience even better. I appreciated the free breakfast each morning, and the location is in a nice part of town — safe and convenient. Highly recommend!
1.0分
其他
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W.T.F.
The room smelled funky upon arrival. The bathroom smelled worse. There was hair everywhere left from the previous visitors, glasses rings on the counter tops. The sheets wouldn’t even fit the bed. Then, at 4:50 in the morning the fire alarm went off constantly for about 40 min. No one was informed of what was going on. No staff communicated. Everyone was panicking in the hallway. There were dogs barking next door. There was no evacuation but the alarm continued and several people were worried and scared, and right after myself and several other guests left as well. The front desk lady was SUPER nice though. But I guess the manager on staff just left her to deal with it ALONE (after popping in one time) which is crazy and I felt bad for her. Not how any human should be left to deal with an emergency situation.
4.0分
商务出差
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Ball State Bound
We traveled to Muncie to enroll my daughter at Ball State. The staff was very professional and kind. The pool was small, but very clean as was the fitness center. I didn't eat breakfast but my wife and daughter said it was good. We will definitely stay again while visiting my daughter at school.
酒店回复: Thank you for the review, James! We appreciate your stay with us!
5.0分
家庭亲子
The hotel felt clean and fresh. The morning breakfast was delicious and looked fresh.
2.0分
情侣出游
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The staff at this location was excellent. However, the smoke alarm malfunctioned multiple times throughout the night so we barely slept. Pretty big waste of $170 in my opinion. I will not be staying at a Hampton inn anymore based off my visit this time and the previous visit that had cockroaches.
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酒店回复: Thank you for taking the time to leave us a review. We apologize for the faulty fire alarm and the issue has been resolved.
没有意见
We weren't there long just a quick late night overnight, overall look well maintained. My biggest complaint is almost every towel or cloth we grabbed had a hair on it. The bed was extremely hard and uncomfortable, as well. When we woke up I noticed on the duvet between the sheets and the main cover there was a bright red smudge, it looked like lipstick... Gross. The room was spacious, but I definitely have concerns on the cleanliness standards.
Rooms have been nicely updated. Staff was very friendly. Breakfast was the usual affair. Area was clean and well stocked. My only complaint was cheap toilet paper and tissues.
Our room wasn’t serviced the three nights we were there and when I called about it, they said they were sorry but they didn’t have anybody there that evening and we were checking out the next night anyways.i wasn’t happy about that but otherwise the property and staff were nice.
The hotel was very over priced for the amenities that were billed as luxury. Quality was lacking for item such as towels,Hair dryer, # of hangers
I really enjoyed my stay here! The hotel was clean, modern, and felt brand new. The staff was friendly and helpful, making the experience even better. I appreciated the free breakfast each morning, and the location is in a nice part of town — safe and convenient. Highly recommend!
W.T.F.
The room smelled funky upon arrival. The bathroom smelled worse. There was hair everywhere left from the previous visitors, glasses rings on the counter tops. The sheets wouldn’t even fit the bed. Then, at 4:50 in the morning the fire alarm went off constantly for about 40 min. No one was informed of what was going on. No staff communicated. Everyone was panicking in the hallway. There were dogs barking next door. There was no evacuation but the alarm continued and several people were worried and scared, and right after myself and several other guests left as well. The front desk lady was SUPER nice though. But I guess the manager on staff just left her to deal with it ALONE (after popping in one time) which is crazy and I felt bad for her. Not how any human should be left to deal with an emergency situation.
Ball State Bound
We traveled to Muncie to enroll my daughter at Ball State. The staff was very professional and kind. The pool was small, but very clean as was the fitness center. I didn't eat breakfast but my wife and daughter said it was good. We will definitely stay again while visiting my daughter at school.
The hotel felt clean and fresh. The morning breakfast was delicious and looked fresh.
The staff at this location was excellent. However, the smoke alarm malfunctioned multiple times throughout the night so we barely slept. Pretty big waste of $170 in my opinion. I will not be staying at a Hampton inn anymore based off my visit this time and the previous visit that had cockroaches.