Cancelled my reservation 1 week prior to stay. Room was booked 5 months in advance. Unable to book nearby room due to highly touted concert in which I am unable to attend now. Cancelled my room to sell to someone else for elevated event prices. Absolute scam and left me hanging. Will be pursuing restitution through all legal avenues for loss of concert tickets.
1.0分
其他
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Absolutely terrible. 3/4 seems to be “long-term” stays which you can tell . Got to my floor and whole entire floor reeked of cigarette smoke. Walked into my room and the same . Asked if this was non smoking and individual responded “supposed to be”. I said well maybe it’s the people that are sitting out front all smoking, flowing through the AC/ half the windows are open too and was told that doesn’t happen (saw it frequently ) . If I wasn’t there for a 36 hour trip I would’ve booked something else and got out of there . Went to go check out and the girl at the front desk was sleeping in the chair at 6am. Probably the worst hotel I’ve ever stayed at
1.0分
其他
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Do not stay here. Rooms/ hallways reek of cigarettes . 3/4 of the individuals staying there seem to be “long-term” which you can tell. Staff sleeping at front desk (literally). Absolutely terrible . Couldn’t wait to get home and shower
5.0分
其他
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I want to stay longer
You can find everything you need inside the unit.
I feel like I can live there for months !!
The room is huge and very well designed. very practical.
4.0分
商务出差
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Overall a good stay at Candlewood Suites
Front desk staff was friendly and helpful. Comfortable bed and room was overall clean. Lighting was not sufficient for the room. More lamps or brighter light bulbs would have made the stay more pleasurable.
5.0分
其他
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Everything in the room was clean and fully functional. The bed has a pillow top and was very comfortable. The gym had a good assortment of dumbbells, up to 50 lbs, and is colocated with the laundry room which was convenient.
5.0分
其他
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I have no complaints about the hotel itself, but I do have a complaint about the room's advertising. I paid for the 1 bedroom suite with a queen-sized bed and a let-out sofa. When I arrived, I was told that they no longer had those accommodations. If it’s not available, it should not be advised as an option. The hotel staff apologized for the inconvenience and did their best to make it right.
4.0分
商务出差
The stay was pleasant, however there could provide more free amenities.
4.0分
商务出差
First time here, frequent visitor to South Bend. Nice Bed, and a quiet hallway.
5.0分
家庭亲子
Close to SBN airport. Spacious room with amenities, room and property and well maintained
Cancelled my reservation 1 week prior to stay. Room was booked 5 months in advance. Unable to book nearby room due to highly touted concert in which I am unable to attend now. Cancelled my room to sell to someone else for elevated event prices. Absolute scam and left me hanging. Will be pursuing restitution through all legal avenues for loss of concert tickets.
Absolutely terrible. 3/4 seems to be “long-term” stays which you can tell . Got to my floor and whole entire floor reeked of cigarette smoke. Walked into my room and the same . Asked if this was non smoking and individual responded “supposed to be”. I said well maybe it’s the people that are sitting out front all smoking, flowing through the AC/ half the windows are open too and was told that doesn’t happen (saw it frequently ) . If I wasn’t there for a 36 hour trip I would’ve booked something else and got out of there . Went to go check out and the girl at the front desk was sleeping in the chair at 6am. Probably the worst hotel I’ve ever stayed at
Do not stay here. Rooms/ hallways reek of cigarettes . 3/4 of the individuals staying there seem to be “long-term” which you can tell. Staff sleeping at front desk (literally). Absolutely terrible . Couldn’t wait to get home and shower
I want to stay longer
You can find everything you need inside the unit.
I feel like I can live there for months !!
The room is huge and very well designed. very practical.
Overall a good stay at Candlewood Suites
Front desk staff was friendly and helpful. Comfortable bed and room was overall clean. Lighting was not sufficient for the room. More lamps or brighter light bulbs would have made the stay more pleasurable.
Everything in the room was clean and fully functional. The bed has a pillow top and was very comfortable. The gym had a good assortment of dumbbells, up to 50 lbs, and is colocated with the laundry room which was convenient.
I have no complaints about the hotel itself, but I do have a complaint about the room's advertising. I paid for the 1 bedroom suite with a queen-sized bed and a let-out sofa. When I arrived, I was told that they no longer had those accommodations. If it’s not available, it should not be advised as an option. The hotel staff apologized for the inconvenience and did their best to make it right.
The stay was pleasant, however there could provide more free amenities.
First time here, frequent visitor to South Bend. Nice Bed, and a quiet hallway.
Close to SBN airport. Spacious room with amenities, room and property and well maintained