The man who checked me in was super friendly and welcoming! My interaction with him was a great start to my stay
酒店回复: Thank you for taking the time to share your feedback with us!
4.0分
其他
展开
No consideration for food allergies
The breakfast dinning was closed, coffee was able for purchase. They offered a free buffet but the food options were apples, bananas, eggs, bacon, potatoes & strawberry/banana yogurt. Bringing a child to this was not an option as the child had severe allergies to all foods provided. When booking they did not list the dinning bistro wouldn’t be available. Even when asked about it because of food allergies & proof of carried epi pen there wasn’t much options. Had to leave to take child to eat return & then swim for minimum time due to check out. Had we been alerted prior to the lack of dinning options for breakfast we would have stayed else where.
展开
酒店回复: Thank you for taking the time to share your feedback with us from your recent stay. A member of the hotels leadership staff will be reaching out to you in regards to this issue.
3.0分
其他
展开
I swear when i booked room it said breakfast was included...it was not. When i looked again at the app and my stay, it said $7.95 breakfast buffet. Wrong again. A very expensive breakfast is what we purchased there...everything else was great
酒店回复: Thank you for taking the time to share your feedback,
5.0分
其他
The room was very clean the bed was comfortable had a great night sleep it was very cozy
酒店回复: Thank you for taking the time to share your feedback!
4.0分
其他
展开
Pool TOO WET!
Totally crazy that on Monday morning when our plans for the day changed we went to the pool to exercise and wouldn't open. Apparently it was closed"because someone from Corporate said it was too wet" Not sure how a pool can ever be too wet and wondered if they hadn't heard of using a fan to dry up floor if that is what they meant. They had recently removed the hottub which we recognized ourselves as was sitting outside and the hot tub area was blocked off with tape.
酒店回复: Thank you for the response.
3.0分
其他
展开
Needs repairs.
It could use some repairs. My husband tightened the toilet so it didn't rock back and forth. The bathroom door was hard to latch and made a lot of noise.
展开
酒店回复: Thank you for taking the time to share your feedback with us, we appreciate it.
5.0分
商务出差
My only complaint is the breakfast is kind of expensive
酒店回复: Thank you for sharing you feedback.
2.0分
情侣出游
Parking lot dirty. Didn't like no free coffee in loby and breakfast !
酒店回复: Thank you for providing the property with your feedback.
3.0分
其他
展开
The rooms were nice. The staff could of used some personality or more training in customer service. They also were undergoing a renovation and so they had the elevators lined with blankets so when you used them to get to your room or down to the lobby it looked like something out of a ****** movie. We were very disappointed as the pictures for the hotel showed a hot tub but when we went to look at the pool area they had a giant board covering up the hole to where it use to be and it looked like they had filled it in.
展开
酒店回复: Thank you for taking the time to share your experience with us from your recent stay. It is through our guests feedback we are able to see where we need to improve on to give our guests a better experience.
他们需要清洁壁炉和泳池区
The man who checked me in was super friendly and welcoming! My interaction with him was a great start to my stay
No consideration for food allergies
The breakfast dinning was closed, coffee was able for purchase. They offered a free buffet but the food options were apples, bananas, eggs, bacon, potatoes & strawberry/banana yogurt. Bringing a child to this was not an option as the child had severe allergies to all foods provided. When booking they did not list the dinning bistro wouldn’t be available. Even when asked about it because of food allergies & proof of carried epi pen there wasn’t much options. Had to leave to take child to eat return & then swim for minimum time due to check out. Had we been alerted prior to the lack of dinning options for breakfast we would have stayed else where.
I swear when i booked room it said breakfast was included...it was not. When i looked again at the app and my stay, it said $7.95 breakfast buffet. Wrong again. A very expensive breakfast is what we purchased there...everything else was great
The room was very clean the bed was comfortable had a great night sleep it was very cozy
Pool TOO WET!
Totally crazy that on Monday morning when our plans for the day changed we went to the pool to exercise and wouldn't open. Apparently it was closed"because someone from Corporate said it was too wet" Not sure how a pool can ever be too wet and wondered if they hadn't heard of using a fan to dry up floor if that is what they meant. They had recently removed the hottub which we recognized ourselves as was sitting outside and the hot tub area was blocked off with tape.
Needs repairs.
It could use some repairs. My husband tightened the toilet so it didn't rock back and forth. The bathroom door was hard to latch and made a lot of noise.
My only complaint is the breakfast is kind of expensive
Parking lot dirty. Didn't like no free coffee in loby and breakfast !
The rooms were nice. The staff could of used some personality or more training in customer service. They also were undergoing a renovation and so they had the elevators lined with blankets so when you used them to get to your room or down to the lobby it looked like something out of a ****** movie. We were very disappointed as the pictures for the hotel showed a hot tub but when we went to look at the pool area they had a giant board covering up the hole to where it use to be and it looked like they had filled it in.