酒店回复: Thank you for sharing your feedback. We want to clarify that the manager is not a gentleman, and we kindly ask you to be mindful of who you call out in your online reviews. Additionally, we sincerely apologize for the inconvenience caused by the front desk agent’s actions, where your credit card was charged automatically. As we explained over the phone multiple times, your credit card has already been refunded.We regret that we did not meet your expectations, and we would appreciate it if you considered alternative accommodations for any future stays. Our front desk team follows state and federal laws, especially concerning tax exemption regulations, and we ask that guests approach them respectfully. We strive for positive interactions and hope that any future experiences will be better. Thank you.
酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you faced with the clogged sink and the cleanliness of your room. We typically clean rooms every other day, but we’d be more than happy to offer daily cleaning if requested—just let the front desk know in the morning, and we’ll take care of it for you.Regarding the sink, our maintenance team did address the issue on the 22nd, but we apologize if there were any further problems or inconvenience after that. We also regret that the daytime staff did not meet your expectations in terms of friendliness, and we will certainly take your comments to heart as we work on improving our guest experience. We appreciate your feedback and hope we can offer a more enjoyable stay in the future.
2.0分
其他
原文
翻译提供方：Google
他们需要确保所有预订的人都知道该地区正在举办的活动，例如垒球或棒球队的活动。
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酒店回复: Thank you for your feedback. We understand how important it is to be informed about local events when planning your stay. Des Moines hosts many sporting events throughout the summer, especially on weekends, which can affect the overall atmosphere and occupancy of the hotel.For future reservations, we recommend calling the hotel directly so our team can provide information on any events happening in or around the property during your stay. This way, we can help ensure your visit meets your expectations. We appreciate you staying with us!
2.0分
其他
原文
翻译提供方：Google
没有熨斗。工作人员告知我们，没有熨斗。桌子旁边的地毯上有两处大污渍。
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酒店回复: Thank you for your feedback. We’re sorry to hear about your experience, but we’d like to clarify a couple of points. We provide irons in all of our room closets, and we're unsure why you were told otherwise during your stay. However, we also noticed that the reservation associated with this review was actually cancelled on February 19th, which may be a factor in the confusion.If there’s been any mix-up, please feel free to reach out to us directly.
1.0分
商务出差
原文
翻译提供方：Google
前台人员很粗鲁，似乎他有更重要的事情要做，而不是帮助我
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酒店回复: Thank you for your feedback. We're sorry to hear about your experience with the front desk staff. We strive to provide excellent customer service, and it’s disappointing to know we missed the mark during your stay. Your comments have been shared with our team so we can ensure this does not happen again. We hope you’ll consider giving us another chance to provide you with a more positive experience in the future.
2.0分
其他
原文
翻译提供方：Google
我的床单很脏，我得换。房间很脏
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive for, and we understand how disappointing this must have been. Please rest assured that we are taking your comments seriously and will address these concerns with our housekeeping team to ensure this does not happen again. We value your feedback, and we hope you’ll give us another opportunity to provide you with a better experience in the future.
1.0分
其他
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This rating if more about the inability to be flexible and put the customer first. We had been traveling for hours and I booked on ******* for that night (Sat) and would be arriving in about an hour. Within a few minutes, I realized I had accidentally booked for the following night (Sun). I contacted *******, Hilton and spoke to the front desk and no one was helpful or interested in giving me a refund for my mistake. I understand the policy but would be very nice if they could be a little forgiving/flexible. We ended up staying at the Hampton and had to pay for 2 nights for our 1 night stay. Will never be back. They said in the future book directly with the hotel instead of going through ******* and it would be easier to get the money back. Just overall very frustrating!
5.0分
家庭亲子
Everyone who works there is SOOOO nice. Very friendly greeting upon arrival. Highly recommend! Breakfast was great!
5.0分
其他
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Fantastic Breakfast
Check-was very easy. Room was very clean. Breakfast was exceptional. Whoever worked that morning was meticulous in keeping everything stocked and clean. I was most impressed. That employee should be recognized.
我们在这家酒店的住宿体验非常棒，令人难忘。员工服务一流！我们非常喜欢这次住宿。
经理很糟糕，而且他扣了我的卡，尽管我用现金支付，我手里有发票，而且非常粗鲁，他们需要更好地培训员工，前台的那个年轻人非常粗鲁。说实话，我很失望，他声称问题不在于酒店，而在于*****
水槽堵塞了，我的房间住了一晚后就没人打扫了。我告诉工作人员浴室水槽的问题，但他们没有处理。白天的工作人员态度冷淡，也不友好。我不推荐这家酒店
他们需要确保所有预订的人都知道该地区正在举办的活动，例如垒球或棒球队的活动。
没有熨斗。工作人员告知我们，没有熨斗。桌子旁边的地毯上有两处大污渍。
前台人员很粗鲁，似乎他有更重要的事情要做，而不是帮助我
我的床单很脏，我得换。房间很脏
This rating if more about the inability to be flexible and put the customer first. We had been traveling for hours and I booked on ******* for that night (Sat) and would be arriving in about an hour. Within a few minutes, I realized I had accidentally booked for the following night (Sun). I contacted *******, Hilton and spoke to the front desk and no one was helpful or interested in giving me a refund for my mistake. I understand the policy but would be very nice if they could be a little forgiving/flexible. We ended up staying at the Hampton and had to pay for 2 nights for our 1 night stay. Will never be back. They said in the future book directly with the hotel instead of going through ******* and it would be easier to get the money back. Just overall very frustrating!
Everyone who works there is SOOOO nice. Very friendly greeting upon arrival. Highly recommend! Breakfast was great!
Fantastic Breakfast
Check-was very easy. Room was very clean. Breakfast was exceptional. Whoever worked that morning was meticulous in keeping everything stocked and clean. I was most impressed. That employee should be recognized.