酒店回复: Thank you for sharing your feedback. We want to clarify that the manager is not a gentleman, and we kindly ask you to be mindful of who you call out in your online reviews. Additionally, we sincerely apologize for the inconvenience caused by the front desk agent’s actions, where your credit card was charged automatically. As we explained over the phone multiple times, your credit card has already been refunded.We regret that we did not meet your expectations, and we would appreciate it if you considered alternative accommodations for any future stays. Our front desk team follows state and federal laws, especially concerning tax exemption regulations, and we ask that guests approach them respectfully. We strive for positive interactions and hope that any future experiences will be better. Thank you.

酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you faced with the clogged sink and the cleanliness of your room. We typically clean rooms every other day, but we’d be more than happy to offer daily cleaning if requested—just let the front desk know in the morning, and we’ll take care of it for you.Regarding the sink, our maintenance team did address the issue on the 22nd, but we apologize if there were any further problems or inconvenience after that. We also regret that the daytime staff did not meet your expectations in terms of friendliness, and we will certainly take your comments to heart as we work on improving our guest experience. We appreciate your feedback and hope we can offer a more enjoyable stay in the future.

酒店回复: Thank you for your feedback. We understand how important it is to be informed about local events when planning your stay. Des Moines hosts many sporting events throughout the summer, especially on weekends, which can affect the overall atmosphere and occupancy of the hotel.For future reservations, we recommend calling the hotel directly so our team can provide information on any events happening in or around the property during your stay. This way, we can help ensure your visit meets your expectations. We appreciate you staying with us!

酒店回复: Thank you for your feedback. We’re sorry to hear about your experience, but we’d like to clarify a couple of points. We provide irons in all of our room closets, and we're unsure why you were told otherwise during your stay. However, we also noticed that the reservation associated with this review was actually cancelled on February 19th, which may be a factor in the confusion.If there’s been any mix-up, please feel free to reach out to us directly.

酒店回复: Thank you for your feedback. We're sorry to hear about your experience with the front desk staff. We strive to provide excellent customer service, and it’s disappointing to know we missed the mark during your stay. Your comments have been shared with our team so we can ensure this does not happen again. We hope you’ll consider giving us another chance to provide you with a more positive experience in the future.

酒店回复: Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive for, and we understand how disappointing this must have been. Please rest assured that we are taking your comments seriously and will address these concerns with our housekeeping team to ensure this does not happen again. We value your feedback, and we hope you’ll give us another opportunity to provide you with a better experience in the future.

酒店回复: We are delighted to hear that our staff was able to accommodate your schedule changes. It's wonderful to know that our location served your needs well. We hope to welcome you back for another pleasant stay.Warm Regards,General ManagerHampton Inn West Des Moines Lake Drive

酒店回复: Thank you for staying with us and sharing your experience. We are pleased to hear that you found your room clean. However, we understand your concern regarding the towel service. Efforts are continually made to maximize guest satisfaction, and we will take your feedback into consideration. Additionally, apologies for the inconvenience with the shower gel dispenser. The team is addressing this to ensure it does not recur.Warm Regards,General ManagerHampton Inn West Des Moines Lake Drive

酒店回复: Thank you for your feedback and for your kind words about our staff — we truly appreciate it. I’m sorry to hear that you didn’t receive fresh towels after your first night and that the floor had not been vacuumed upon arrival.We provide housekeeping service every other day, but our front desk is always happy to bring fresh towels, provide trash service, or assist with anything you may need at any time. If you prefer daily housekeeping, we are glad to accommodate; we just ask that guests let us know in the morning so we can arrange it.Thank you again for sharing your experience, and we hope to have the opportunity to provide you with a smoother stay in the future.