酒店回复: I’m sorry that you did not find us to be a good value and that our TV's were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us.
2.0分
家庭亲子
原文
翻译提供方：Google
我们在那里住了三个晚上，房间里的咖啡一次都没补充过！！！
浴室里还留着脏毛巾。
用过的毛巾被收走了，但没有更换！
房间里的一个垃圾桶被拿走了！主区域和卧室加起来只剩下一个！
床铺整理得很糟糕！
我们退房时间很晚，下午2点，但没有被告知房间钥匙会在中午关闭。当我们回到房间取东西时，我们很沮丧！
5.0分
其他
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It was a crazy, busy weekend in town full of marathon runners and the front desk ladies were very friendly, calm and professional. The hotel lobby is beautiful and our room was very clean. Would definitely stay here again. I would say more, but gotta run! :)
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酒店回复: We are overjoyed to read your fantastic review! Our dedicated staff is committed to ensuring that every guest enjoys the same wonderful experience you described. We sincerely thank you for choosing to stay with us and for recommending our hotel. We are eagerly anticipating your next visit!
3.0分
其他
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Cleanliness of the room could be better, drain stopper in the sink doesn't work, toilets are super loud, some of the breakfast was cold. The omelette station was great though, and the employees we encountered during our stay were nice and helpful.
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酒店回复: Thank you for sharing your thoughts with us. I'm truly sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we genuinely appreciate it, as it helps us improve for all our guests. I will certainly share your insights with our team. We hope you might give us another chance to provide you with a better experience in the future.
5.0分
其他
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The room was beautiful, clean, terrific view, well stocked. Would be great to have more snacks/water in room options, but loved the stay!!!!! Staff was excellent
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酒店回复: We truly appreciate your delightful review! It fills us with joy to know you enjoyed our well-appointed rooms, stunning views, and friendly staff. It was an absolute pleasure hosting you, and we sincerely hope to become your favorite hotel in the area. Thank you once again for your kind words!
3.0分
情侣出游
Room climate was not good. Air worked for awhile. The technician was great but it just kept going out. Up every 30 minutes resetting.
Overall a great place
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酒店回复: Thank you for your honest feedback. While we are glad to hear you enjoyed some aspects of your stay, we regret that the air conditioning disrupted your experience. We strive to maintain our facilities in the best condition, and we clearly fell short this time. Your feedback is essential for us to make the necessary improvements. We would appreciate another chance to host you and provide you with a better experience.
4.0分
朋友出游
Musty smell in suite. Dark walls and wavy carpets. Slow shower drain. Comfortable bed and pillows. Rough towels.
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酒店回复: Thank you for your honest feedback. We’re delighted to hear that you enjoyed our beds, but we regret that other aspects of your stay did not meet your expectations. Your valuable insights highlight important areas for improvement, and we are truly grateful for your input. We would be honored to welcome you back and provide the exceptional experience that all our guests deserve. Thank you for taking the time to review our hotel.
4.0分
其他
The location is perfect for everything downtown DM. The hotel itself needs some updating and cleaning.
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酒店回复: We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip!
5.0分
家庭亲子
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Was one of the best surprises I've had in a while. The breakfast is absolutely fantastic, and their happy hour drinks and snacks were top tier. The whole family enjoyed our time here, and the staff could not be more friendly.
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酒店回复: Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return!
2.0分
家庭亲子
The rooms smell of mold, furniture smells like urine. Peeling wallpaper. Definitely not worth the room rate
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酒店回复: Thank you for allowing us to welcome you. We aim to surpass every aspect of the guest experience, so I regret that we did not meet that goal. I apologize for the odor that was detected and for not providing accommodations that reflect our high-quality care and service. We appreciate your feedback and will share it with our management team. We look forward to hosting you again for a WOW experience.
电视非常旧，我开着租来的车来到酒店，因为我已经从另一个州过来了，据他们说，酒店的停车场已经满了，看起来真的空无一人，另一件令人不快的事情是，酒店的电视只有很少的本地频道，以这个价格，他们应该有智能电视
我们在那里住了三个晚上，房间里的咖啡一次都没补充过！！！
浴室里还留着脏毛巾。
用过的毛巾被收走了，但没有更换！
房间里的一个垃圾桶被拿走了！主区域和卧室加起来只剩下一个！
床铺整理得很糟糕！
我们退房时间很晚，下午2点，但没有被告知房间钥匙会在中午关闭。当我们回到房间取东西时，我们很沮丧！
It was a crazy, busy weekend in town full of marathon runners and the front desk ladies were very friendly, calm and professional. The hotel lobby is beautiful and our room was very clean. Would definitely stay here again. I would say more, but gotta run! :)
Cleanliness of the room could be better, drain stopper in the sink doesn't work, toilets are super loud, some of the breakfast was cold. The omelette station was great though, and the employees we encountered during our stay were nice and helpful.
The room was beautiful, clean, terrific view, well stocked. Would be great to have more snacks/water in room options, but loved the stay!!!!! Staff was excellent
Room climate was not good. Air worked for awhile. The technician was great but it just kept going out. Up every 30 minutes resetting.
Overall a great place
Musty smell in suite. Dark walls and wavy carpets. Slow shower drain. Comfortable bed and pillows. Rough towels.
The location is perfect for everything downtown DM. The hotel itself needs some updating and cleaning.
Was one of the best surprises I've had in a while. The breakfast is absolutely fantastic, and their happy hour drinks and snacks were top tier. The whole family enjoyed our time here, and the staff could not be more friendly.
The rooms smell of mold, furniture smells like urine. Peeling wallpaper. Definitely not worth the room rate