First night I was going to shower, there was hair on the walls of the bath tub & also along the trim of closet doors, as if dirty towels where used to wipe down areas. Also, I had to call front desk 2 times to complain of group of people drinking on the front patio area & talking loud approx 11:30pm -12:00am. I was told they had brought it up to their attention, but nothing the staff could do on their part and that I had to just deal with it.
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酒店回复: Dear Lea,We sincerely apologize about the cleanliness and noise issues you encountered during your stay. We appreciate your feedback as we are always actively striving to improve for our valued guests. We hope that we can make things right so that you will consider staying with us again.
5.0分
其他
Nice clean room. Had a small kitchenette with dishwasher and apt size fridge. The bed was very comfortable!
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酒店回复: Dear Carole,Thank you for taking the time to leave a review, we are so glad that you enjoyed our kitchenettes and the comfortable bed! We hope that we can welcome you back again next time you are in town.
5.0分
其他
Room was very comfortable. Kirchen small but very functionable. Would recommend to others. Excellent location
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酒店回复: Dear Glenice,Thank you so much for taking the time to leave a review. We hope to welcome you back to our excellent location soon!
4.0分
其他
Bed was not so comfy and sink next to bathroom was broken. Good breakfast and friendly staff tho - thanks
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酒店回复: Dear Ryan,Thank you for taking the time to leave a review, we genuinely appreciate your feedback. We are so happy to hear that you enjoyed our friendly staff and good breakfast and we hope that we can look forward to welcoming you back again next time you are in town!
5.0分
其他
Good property. We always stay there. Kitchenette in every unit. They are planning a rehab of the property in October.
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酒店回复: Dear Dennis,Thank you for taking the time to leave a review! We genuinely appreciate your kind feedback and look forward to hosting you again next time you are in town!
3.0分
其他
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Disappointed
Front desk staff member was wonderful. She was very sweet and kind. Unfortunately that’s the only positive I have. We were on the 3rd floor and it seemed they have no AC in the hallway as it was very humid. Room AC didn’t seem to regulate very well and it was freezing but we thankfully had sweatshirts to help. Some of our pillows and bedding had blood stains. Staff gave us new bedding to put on ourselves. No comforters, just sheet and thin blanket that didn’t do much for warmth or comfort. When taking a shower, the tub had a slow drain so within a couple minutes you were standing in water up to your calves. Bathtub also had stains on it. Dishes in cupboard had food still crusted on them. Went down to enjoy the pool and hot tub but the hot tub was broken. The water was murky and it was at best luke warm with no jets. 2 hours before checkout and with the do not knock sign on the handle, housekeeping knocked and opened the door anyway while we were getting ready. All in all it was a pretty disappointing stay.
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酒店回复: Thank you for taking the time to leave a review, we sincerely appreciate your feedback as we are always striving to improve.
2.0分
商务出差
The hotel is in poor condition overall and has not been maintained. The room was clean. The rest of thd hotel has been permitted to decline from neglect.
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酒店回复: Dear James,Thank you for taking the time to leave a review, we are happy to let you know that we are undergoing a full renovation starting in October to give the hotel the fresh face and feel it so desperately deserves!
5.0分
家庭亲子
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Good service in a pinch. We needed room last because the hotel we had a booked was not safe or clean and it was the weekend of the Megan moroney concert. They got us right in and were so super friendly! Would definitely stay here again!
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酒店回复: Dear Missy,Thank you for taking the time to leave a review, we genuinely appreciate your feedback! We are so glad that our friendly staff was able to help you out in a pinch! We look forward to hosting you next time you are in town!
4.0分
家庭亲子
Really great staff, very clean, great amenities, great price and a comfortable and quiet room.
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酒店回复: Dear Cherene,Thank you for taking the time to leave a review about our great staff, amenities and rooms! We hope that we can welcome you back again soon!
3.0分
其他
The Sanders experience.
The hotel needs some updates. It was a little bit dated. The staff was friendly and helpful.
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酒店回复: Dear George,Thank you for taking the time to leave a review, we genuinely appreciate your feedback. We are so glad that you found our staff to be both helpful and friendly! We are also happy to let you know that we will be starting our renovation in October to give the hotel the fresh face and feel that is deserves!
First night I was going to shower, there was hair on the walls of the bath tub & also along the trim of closet doors, as if dirty towels where used to wipe down areas. Also, I had to call front desk 2 times to complain of group of people drinking on the front patio area & talking loud approx 11:30pm -12:00am. I was told they had brought it up to their attention, but nothing the staff could do on their part and that I had to just deal with it.
Nice clean room. Had a small kitchenette with dishwasher and apt size fridge. The bed was very comfortable!
Room was very comfortable. Kirchen small but very functionable. Would recommend to others. Excellent location
Bed was not so comfy and sink next to bathroom was broken. Good breakfast and friendly staff tho - thanks
Good property. We always stay there. Kitchenette in every unit. They are planning a rehab of the property in October.
Disappointed
Front desk staff member was wonderful. She was very sweet and kind. Unfortunately that’s the only positive I have. We were on the 3rd floor and it seemed they have no AC in the hallway as it was very humid. Room AC didn’t seem to regulate very well and it was freezing but we thankfully had sweatshirts to help. Some of our pillows and bedding had blood stains. Staff gave us new bedding to put on ourselves. No comforters, just sheet and thin blanket that didn’t do much for warmth or comfort. When taking a shower, the tub had a slow drain so within a couple minutes you were standing in water up to your calves. Bathtub also had stains on it. Dishes in cupboard had food still crusted on them. Went down to enjoy the pool and hot tub but the hot tub was broken. The water was murky and it was at best luke warm with no jets. 2 hours before checkout and with the do not knock sign on the handle, housekeeping knocked and opened the door anyway while we were getting ready. All in all it was a pretty disappointing stay.
The hotel is in poor condition overall and has not been maintained. The room was clean. The rest of thd hotel has been permitted to decline from neglect.
Good service in a pinch. We needed room last because the hotel we had a booked was not safe or clean and it was the weekend of the Megan moroney concert. They got us right in and were so super friendly! Would definitely stay here again!
Really great staff, very clean, great amenities, great price and a comfortable and quiet room.
The Sanders experience.
The hotel needs some updates. It was a little bit dated. The staff was friendly and helpful.