酒店回复: Thank you for your feedback! We're glad to hear you enjoyed the room and found the beds comfortable. We apologize for the oversight with the sofa bed and the missing shampoo — that’s certainly not the experience we aim to provide. Your comments have been shared with our team so we can ensure this doesn’t happen in the future. We appreciate you staying with us and hope to welcome you back for an even better stay next time!
3.0分
其他
原文
翻译提供方：Google
热水浴缸坏了，我们很失望，入住时或提前都没有收到通知。床很舒服，即使在繁忙的周末也很安静。
展开
酒店回复: I understand how disappointing it can be when you're looking forward to something like the hot tub. We do have on our website that we no longer have a hot tub along with a lot of hotels. On a brighter note, I'm glad the beds were comfortable and that you were able to enjoy some peace and quiet! Thank you for your feedback—it's really helpful for us to improve the experience for future guests.
酒店回复: Thank you for taking the time to leave your feedback. We sincerely apologize that the stay was not up to standard. I have informed maintenance of the issues you have mentioned so we are able to get these taken care of. Again, I appreciate the feedback. We hope you give us a chance to deliver the experience you deserve next time you are in the area.
酒店回复: I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your review has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
4.0分
其他
原文
翻译提供方：Google
唯一的问题是没有关于热水浴缸关闭的信息。工作人员非常棒，特别要表扬一下早餐女士，她和食物都非常棒！
展开
酒店回复: Thank you for the feedback. We apologize for the hot tub being closed as it is no longer available. We're thrilled you enjoyed the breakfast!
酒店回复: Thank you for taking time to review your recent stay at the Marshalltown Hampton Inn and Suites by Hilton. Our goal is to provide you with a comfortable stay and outstanding service. We recently installed a new front desk PMS and we are working hard to learn it well. I apologize for an inconvenience caused during your stay. We look forward to your next visit.
酒店回复: Thank you for taking time to complete this review. The hot tub has not been listed on the Hampton website for a year now as we are in the process of having it permanently removed soley due to ongoing maintenance concerns. I sincerely apologize for the inconvenience, and I will look into why the 3rd party websites have not removed it from their list of amenities. I do hope you will stay with us again in the future. Our pool area is a great place to relax and unwind.
2.0分
其他
原文
翻译提供方：Google
预订这家酒店的原因就是热水浴缸坏了。非常失望
展开
酒店回复: We apologize for the inconvenience. You should have been made aware of this upon booking your stay.
酒店员工真是太棒了！他们帮我提前办理了入住。我的手机没电了，他们借给我充电器，让我可以下载完酒店App。其中一位女士（August）对我的六岁儿子特别好，在我忙着办理入住手续的时候，她帮儿子找了动画片和玩具。真后悔当时没记住他们的名字。免费早餐是我吃过最好的之一。房间也很棒。唯一的小瑕疵是房间里还有一个没用完的塔可钟杯子。总而言之，我非常满意，如果以后需要住酒店，我还会选择这里。
虽然价格不菲，但床很棒 :)
房间不错，床也很棒，唯一的缺点是/我们订的是带沙发床的房间，但没有沙发床，而且没有洗发水——除此之外都很好
热水浴缸坏了，我们很失望，入住时或提前都没有收到通知。床很舒服，即使在繁忙的周末也很安静。
这是我住过的最差的一次。本来应该有热水浴缸，但已经停用两年了，池子里有很多污垢。211 房间的浴室被水损坏了。一楼的天花板上有一个洞，就在你上电梯之前
泳池不太干净，闻起来有氯气味，有点咸🤔。热水浴缸不能用，预订或入住时也没人告知不能用……我们出门打扫房间时，服务员没有用吸尘器打扫。食物不错，大多数员工都很友好！
唯一的问题是没有关于热水浴缸关闭的信息。工作人员非常棒，特别要表扬一下早餐女士，她和食物都非常棒！
我们特意预订这家酒店是为了按摩浴缸，但按摩浴缸当时没有开放，入住时或入住前也没有告知我们。而且我女儿的房间还多收了100美元。我们对这次住宿非常不满意，希望获得部分退款。
前台培训不够好。入住登记错误，房卡一直没用，隔着墙都能听到隔壁邻居的谈话，账户里有6笔虚假消费，我不得不注销，工作人员没有在我们要求的那天打扫房间，等等。
我选择这家酒店而不是城里的其他酒店，完全是因为广告宣传的热水浴缸。我们到店后被告知，热水浴缸已经一年多没用了，因为它可能携带细菌。那为什么泳池没问题呢？如果没有热水浴缸，就不应该被列为有害生物。
预订这家酒店的原因就是热水浴缸坏了。非常失望