酒店回复: Thank you for bringing these housekeeping issues to our attention — we sincerely apologize for any inconvenience this may have caused during your stay. Your feedback is valuable to us, and we’ll be sure to address these concerns with our team. Please know that our front desk is always available should you need anything; we’re here to help. We hope you'll consider staying with us again in the future, and we wish you all the best.
酒店回复: Dear Derek,Thank you for staying with us — we truly appreciate your visit. We’re sorry to hear about the issue with your reservation and sincerely apologize for any inconvenience it may have caused.We hope our team was helpful in resolving the matter during your stay. If you need any further assistance, please don’t hesitate to reach out — we’ll be happy to help in any way we can.Thank you again for choosing Hampton Inn, and we wish you all the best.Warm regards,The Hampton Inn Team
酒店回复: Dear Nicole,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the issues you experienced, particularly with our pool and housekeeping. This is not the standard we strive to uphold, and we truly regret that your experience fell short.Please know that we have passed your comments along to our housekeeping and maintenance teams to ensure these concerns are addressed and corrected promptly. Your feedback helps us improve, and we truly appreciate you bringing these matters to our attention.We do hope you’ll consider giving us another chance to provide you with the perfect stay you deserve. Wishing you all the best, and we hope to welcome you back in the future.Warm regards,The Hampton Inn Team
酒店回复: Hi Kevin,Thank you so much for your review! We truly appreciate your feedback and want you to know that we are working hard to improve our facilities during construction. Our goal is to ensure that all our guests have a pleasant experience. We hope you’ll consider giving us another chance in the future. Have a wonderful day!
2.0分
其他
原文
翻译提供方：Google
酒店正在施工，价格照常。
我们房间的空调关不掉，气温只有61华氏度（约17摄氏度），感觉很冷。其他酒店客人根本没开空调。
烟雾报警器每30分钟就会响一次。
这可能是我们住过的最糟糕的汉普顿酒店体验。非常令人失望。
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酒店回复: Thank you so much for taking the time to share your feedback with us. We truly appreciate your input. We have passed along the issues you mentioned to our maintenance department and are actively looking into the matter. We hope you had a pleasant stay and wish you a happy holiday weekend!
2.0分
家庭亲子
原文
翻译提供方：Google
要是知道游泳池没开放就好了。我们去参加青少年摔跤锦标赛之前，就为了游泳池才选择这家酒店！
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酒店回复: Dear Joe,Thank you for taking the time to complete our survey. We truly appreciate your feedback and the opportunity to learn from your experience.I want to sincerely apologize for the inconvenience caused by our pool closure. We understand how important this amenity is to our guests, and please know that we are actively working to resolve the issue as quickly as possible. Your comfort and satisfaction are very important to us, and we regret that we couldn’t provide the full experience you were expecting.We hope you’ll give us another chance to make it right in the future. If your travels bring you back to Waterloo, we would love to welcome you again and ensure you have a great stay.Please don’t hesitate to reach out if there’s anything further we can do for you.
1.0分
家庭亲子
原文
翻译提供方：Google
大楼紧缩。停车位有限。泳池关闭。请在预订前告知，以便他们决定是否入住。
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酒店回复: Thank you for your survey. We apologize for the construction but are working hard to update our hotel. We do have our construction and closures posted online. We hope that you will continue to stay with us anytime you are in the area for a chance at that perfect stay. Thank you again, and I hope to see you for future stays
5.0分
其他
We liked that they had chargers for our electric car. The food was good at breakfast. It was quiet. The staff were all friendly.
5.0分
情侣出游
We had a king plus sofa bed and it was the nicest room we have ever stayed in. Breakfast was also excellent - lots of selections of hot and cold.
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酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and that you felt it was the best room you’ve ever stayed in. Your kind words mean a lot to our team, and we hope to welcome you back again soon!
4.0分
情侣出游
Clean and odor free throughout. A real positive for anyone with sensitivities to odors. Comfortable bed and even the pillows were good!
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酒店回复: Thank you for taking the time to complete our survey and share your positive experience with us. We are so pleased to know that you enjoyed your stay, and your kind feedback is truly appreciated by our entire team.Providing a welcoming and enjoyable visit for our guests is always our top priority, and it’s wonderful to know we were able to do that for you.We look forward to the opportunity to welcome you back again on your future travels.
这是少数几次被评论欺骗的情况之一。入住过程快捷顺利。我们一进房间，就闻到一股难闻的气味，很快发现床上用品多处有污渍。不幸的是，床上用品并非唯一有污渍的地方。几条毛巾和一条浴巾上也有污渍。浴帘上还残留着一条浴巾，而且很脏。装吹风机的袋子上也有污渍。我们今天开了10个小时的车，需要休息，但在污秽中难以入睡。我通常只给好评，但我希望管理层和其他人能够意识到这一点。
**********不知怎么搞错了，没有把我们的确认信息发给酒店，这不是酒店的错。他们找不到我们的预订信息，我们和**********通了将近一个小时的电话，才终于办理了入住。住宿体验很棒，早餐也很棒。
打电话问泳池是否停用，他们说无法确认是否正常。浴室地板上到处都是头发，而且不是我们的。床有点旧，能感觉到弹簧。我们几乎要向他们要第二把房间钥匙。
房间正在施工。由于缺少烟雾探测器，天花板上的电线裸露在外，地毯上还有电线碎片，公共区域因施工而噪音大且不安全。如果不是因为入住时间太晚，而且接近午夜，我早就离开了。******。
酒店正在施工，价格照常。
我们房间的空调关不掉，气温只有61华氏度（约17摄氏度），感觉很冷。其他酒店客人根本没开空调。
烟雾报警器每30分钟就会响一次。
这可能是我们住过的最糟糕的汉普顿酒店体验。非常令人失望。
要是知道游泳池没开放就好了。我们去参加青少年摔跤锦标赛之前，就为了游泳池才选择这家酒店！
大楼紧缩。停车位有限。泳池关闭。请在预订前告知，以便他们决定是否入住。
We liked that they had chargers for our electric car. The food was good at breakfast. It was quiet. The staff were all friendly.
We had a king plus sofa bed and it was the nicest room we have ever stayed in. Breakfast was also excellent - lots of selections of hot and cold.
Clean and odor free throughout. A real positive for anyone with sensitivities to odors. Comfortable bed and even the pillows were good!