酒店回复: We are very sorry for the disappointing experience and wish to extend our apologies. We will be sharing your comments with our housekeeping and maintenance team. We aim for so much higher and sincerely regret that your stay was not a good one.
酒店回复: Thank you Connie! We appreciate your kind words and 5/5 review. We hope that we will see you again soon!
2.0分
家庭亲子
原文
翻译提供方：Google
过去的两个晚上太糟糕了，一群青少年半夜在走廊里又喊又跑，我6岁的女儿因为噪音吵醒了好几次
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酒店回复: We are so sorry to learn of the noise issues that you encountered. We will be sure to share your concerns with our front office and security team.
2.0分
情侣出游
原文
翻译提供方：Google
床非常不舒服，很难入睡。
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酒店回复: Thank you for sharing your feedback. We're very sorry to hear that you found the bed uncomfortable and had difficulty sleeping. Providing a restful experience is very important to us, and we regret that we fell short during your stay.Your comments have been shared with our team so we can look into this further and consider improvements. We truly value your input and hope to have the opportunity to welcome you back for a more comfortable stay.
5.0分
其他
原文
翻译提供方：Google
一切都非常干净，早餐很棒！
酒店回复: Thank you!
2.0分
情侣出游
原文
翻译提供方：Google
为了省钱，空调装了个运动传感器系统。简直是笑话。
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酒店回复: We are sorry for the inconvenience you experienced. We will share your feedback with our maintenance and management team.
5.0分
其他
原文
翻译提供方：Google
出色的
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酒店回复: Thank you for giving us a perfect 10/10 rating! We’re thrilled to hear that you had an excellent stay.We look forward to welcoming you back soon!
5.0分
其他
原文
翻译提供方：Google
出色的！
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酒店回复: Thank you so much for the 10/10 rating and your excellent comment! We're thrilled you had a great experience and truly appreciate your feedback. We look forward to welcoming you back again soon!
3.0分
家庭亲子
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The hotel was disappointing. The beds were way too soft. Not comfortable. We specifically chose this hotel for the large indoor pool and hot tub. Unfortunately, they do not keep the indoor pool heated. Additionally, the pool hours are restricted because they have to have a lifeguard on duty due to local laws. They staff it starting at 3:00 pm. Had we known this, we would have booked at another hotel on the island. There are many hotels and lodging that offer indoor pools. We could have easily chosen another place to stay. I give the hotel a rating of a 3 due to the location and easy access to restaurants, shops and downtown hyannis and the port. Hotel was clean.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the beds, pool, and hours, and we will review them as we continue to improve our guest experience. We’re glad you found our location convenient and the property clean, and we hope you’ll consider giving us another opportunity in the future.
3.0分
其他
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Shower door was falling apart. The glass could crack and fall any time. I noticed one glass chipped already!
At the time of booking King bed was offered. At the property the clerk told me that the suits only are with King bed!
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酒店回复: Thank you for your feedback and for letting us know about the shower door. It has since been repaired, and we appreciate you bringing it to our attention. We’re sorry for the confusion regarding the bed type at check-in and appreciate your understanding. We hope to have the chance to welcome you back for a smoother stay next time.
房间很脏。剃须镜太高，无法降低。如果我想使用它，我必须坐在浴室的柜台上。马桶堵塞了。淋浴喷头太高了，我试图更换喷头时差点摔倒。电视遥控器坏了。咖啡壶坏了。我再也不会住在这家酒店了。
酒店维护良好，室内泳池区非常宽敞且有人看管，室外泳池也很棒。有救生员值班，很不错。员工很友好。位置也很方便。周围有很多商店和餐馆。
过去的两个晚上太糟糕了，一群青少年半夜在走廊里又喊又跑，我6岁的女儿因为噪音吵醒了好几次
床非常不舒服，很难入睡。
一切都非常干净，早餐很棒！
为了省钱，空调装了个运动传感器系统。简直是笑话。
出色的
出色的！
The hotel was disappointing. The beds were way too soft. Not comfortable. We specifically chose this hotel for the large indoor pool and hot tub. Unfortunately, they do not keep the indoor pool heated. Additionally, the pool hours are restricted because they have to have a lifeguard on duty due to local laws. They staff it starting at 3:00 pm. Had we known this, we would have booked at another hotel on the island. There are many hotels and lodging that offer indoor pools. We could have easily chosen another place to stay. I give the hotel a rating of a 3 due to the location and easy access to restaurants, shops and downtown hyannis and the port. Hotel was clean.
Shower door was falling apart. The glass could crack and fall any time. I noticed one glass chipped already!
At the time of booking King bed was offered. At the property the clerk told me that the suits only are with King bed!