酒店回复: Megan, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
酒店回复: Thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
酒店回复: Thank you for taking the time to share your feedback about your recent stay, Bret. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
5.0分
其他
原文
翻译提供方：Google
我们选择的酒店
我们每年都会住这里一次，每次的体验都很棒。员工服务快捷友好，房间干净安静。
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酒店回复: We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
2.0分
商务出差
原文
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由于 RFID 门卡读卡器的电池没电了，我们被困在房间外面好几个小时。
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酒店回复: Thank you for taking the time to share your feedback about your recent stay, Alexandre. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
1.0分
其他
原文
翻译提供方：Google
床单很脏，枕头又旧又扁。清洁不是酒店的首要任务
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酒店回复: Thank you for sharing feedback on your guestroom during your recent stay, Tanya. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.
因生病无法入住，酒店拒绝退款。
酒店翻新得不错，但公共区域、通风系统以及整体感觉都不如希尔顿花园酒店。床架噪音很大，房间虽然开了空调，但感觉过于潮湿，电梯也需要修缮。虽然没什么特别，但就是没有达到预期。附近环境不太适合夜间散步。
这是我第二次入住这家酒店。第一次入住感觉好一些，房间条件也更好。这次房间闻起来有点潮湿，地毯也很脏。房间和浴室都很干净，但地毯很粘，被子上还有一滩黄色污渍，让人很不舒服。
入住时我们的房间还没有准备好。不过，前台工作人员非常友善。我们一到，他们就派人来打扫房间。我们把车停在安全停车场，十五分钟后我们就到了我们的小套房。床上用品是新洗的，浴室干净且设施齐全。这里安静、舒适，乘坐 Lyft 不到 10 分钟即可到达 T-Mobile 中心。住宿的好地方。
不错，但不要指望餐厅或酒吧。
这家酒店不错，但我前一天打电话询问他们是否有餐厅或酒吧，他们说都有。我被告知，这两家餐厅都会在酋长队比赛期间开放，更不用说这是周六晚上了。我们 5 点入住时，两家餐厅都没有开放。这非常令人失望。
这里的臭虫很严重，把我咬得遍体鳞伤。不要向任何人推荐这个地方……我觉得他们应该退款给我……
垃圾场的床架
基本上，当你坐在床上时，听起来就像是坐在 30 年前的老式弹簧床垫上。或者你坐在一些旧的金属椅子上，当我睡觉时，我是一个喜欢翻身的人，每次翻身我都会因为床架的响声而醒来，他们把我换到了两个不同的房间，但还是没什么区别。我不会向我最大的敌人推荐这个地方。
我们选择的酒店
我们每年都会住这里一次，每次的体验都很棒。员工服务快捷友好，房间干净安静。
由于 RFID 门卡读卡器的电池没电了，我们被困在房间外面好几个小时。
床单很脏，枕头又旧又扁。清洁不是酒店的首要任务