酒店回复: Amy,Thank you for taking the time to share your recent experience with us. I want to sincerely apologize for the inconvenience you encountered upon arrival and the frustration caused by the room situation. I understand how important it is to receive exactly what you’ve reserved—especially when traveling with specific needs in mind.While we do our best to manage inventory carefully, I understand that the communication regarding the overbooking and the room alternatives offered fell short of your expectations. It was certainly not our intention to make you feel misled or unheard, and I truly regret that your experience gave that impression.I appreciate you acknowledging your willingness to work with us under the circumstances. However, I completely understand your disappointment regarding how the situation was handled and the impression left by our team. Your feedback is important, to ensure we handle situations like this with greater transparency and sensitivity moving forward.If there's anything I can do to personally assist or if you would consider giving us another opportunity in the future, I’d be happy to speak with you directly. Thank you again for your feedback, and I hope we can regain your trust.Warm regards,
5.0分
其他
professionalism of the staff and cleanliness of everything. We will stay here again. Thank you for the good experience
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酒店回复: Thank you so much for your kind words. We’re delighted to hear that you enjoyed the professionalism of our staff and the cleanliness of our hotel. Providing a great experience for our guests is always our top priority, and your feedback means a great deal to our team.We truly appreciate you choosing our Hampton Inn and look forward to welcoming you back again in the future. Thank you for staying with us!
4.0分
家庭亲子
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Checkin was all good just that door battery was discharged and they switched to other room immediately... So, I was fine with it. Apart from that the stay and the breakfast was all good...!
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酒店回复: Thank you so much for sharing your feedback with us! We’re glad to hear that your check-in went smoothly and that our team was able to promptly take care of the door lock issue by moving you to another room right away.We’re also happy to know you enjoyed your stay and breakfast with us. Your comfort is our priority, and we appreciate you choosing our Hampton Inn.We hope to welcome you back again soon!
1.0分
情侣出游
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We weren’t even able to get into our rooms at this hotel and I sat there for two hours waiting to get in and they wouldn’t let me in. I booked a hotel under my girlfriend‘s name and she had car trouble and I didn’t know that she was gonna be there after me or I would’ve booked it my name I paid for the hotel room and had ID and everything like that when we showed up, it was late at night and the guy was aggravated. Apparently she came in and she didn’t have her ID on her, but she had a picture of it and he wouldn’t accept it while any other time we’ve stayed at this hotel or other ones that are Hampton’s, that’s not been a problem and I’m the one that paid for the hotel so what’s the issue? You know what I mean the staff was unfriendly cold and easily kicked us back out into the rainy weather with no room when we paid for in advance and we had to sit out the storm until we get our car fixed and basically we’re stranded in bad weather so forget this place never wanna do business with these people again, and that’s a reflection on the Hampton hotel
5.0分
其他
Room was clean, beds were very comfortable, loved that the bathroom had a shower only in it. Very nice place to stay.
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酒店回复: Thank you for your wonderful feedback! We’re happy to hear you enjoyed our clean facilities and friendly team. We appreciate you choosing our Hampton Inn and hope to welcome you back again soon.
5.0分
商务出差
Hotel was excellent…clean and a very friendly staff. This will be my go to hotel for any trip to Louisville.
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酒店回复: Thank you for your wonderful review! We’re delighted to hear you enjoyed the comfort of your room and the hotel. Your kind words mean a lot to our team. We hope to have the pleasure of welcoming you back on your next visit.
5.0分
商务出差
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The room was extremely clean, staff was courteous, the breakfast was delicious and the coffee was great! My only complaints was the sound of traffic and a squeaky bed, but the bed was very comfortable and lots of pillows!! I would definitely stay here again.
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酒店回复: Thank you so much for taking the time to share your feedback. We’re very glad to hear that you enjoyed the cleanliness of the room, the courtesy of our team, and our breakfast offerings — especially the coffee!We do appreciate you mentioning the traffic noise and the squeaky bed. I’ve shared this with our maintenance team so we can address the issue to ensure an even more comfortable stay moving forward.We truly appreciate your recommendation and look forward to welcoming you back again soon. Thank you again for staying with us.
5.0分
其他
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LB-HI
This is one of the best and nicest Hampton Inns that we have stayed at. Very nice facility. Loved our room! Exceptionally good breakfast with two hard working breakfast attendants. Helpful Front Desk Reps! Loved their Halloween Pumpkin Contest!
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay, loved your room, and had a great experience with our breakfast team and front desk staff. Our team works hard to make every guest feel at home — and we’re so glad you enjoyed our Halloween Pumpkin Contest, too!We truly appreciate you choosing the Hampton Inn Louisville-Northeast, and we hope to welcome you back again soon.
5.0分
商务出差
The front desk, breakfast, and housekeeping staff were all really friendly, and the room was incredibly clean and quiet. Great choice!
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and that our front desk, breakfast, and housekeeping teams helped make your visit comfortable. We truly appreciate your feedback and hope to welcome you back again soon!
5.0分
家庭亲子
Everything was great. Only thing I question is why no fan in bathroom for the steam from shower?
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酒店回复: Thank you for your wonderful feedback! We’re so glad to hear you enjoyed your stay with us. Regarding the bathroom fan, our guest bathrooms are equipped with a built-in ventilation system rather than a traditional fan, which automatically circulates air to manage steam. We truly appreciate your comments and hope to welcome you back again soon!
我到达酒店后，被告知酒店严重超额预订。工作人员说他会把我的两张大床“升级”成一张特大床，并配有折叠沙发和折叠床。他向我保证，折叠床“和普通床一模一样”，只是带轮子而已。当我得知必须加两张床时，他奇迹般地找到了一间有两张床的房间，尽管我的不便，“但仍然算升级”。升级后的房间比我最初预订的房间更小，也更便宜。我理解超额预订的情况。我完全可以接受降级后的房间，但请不要像二手车推销员那样对我进行推销，也不要对打来电话询问情况的*******置之不理。
professionalism of the staff and cleanliness of everything. We will stay here again. Thank you for the good experience
Checkin was all good just that door battery was discharged and they switched to other room immediately... So, I was fine with it. Apart from that the stay and the breakfast was all good...!
We weren’t even able to get into our rooms at this hotel and I sat there for two hours waiting to get in and they wouldn’t let me in. I booked a hotel under my girlfriend‘s name and she had car trouble and I didn’t know that she was gonna be there after me or I would’ve booked it my name I paid for the hotel room and had ID and everything like that when we showed up, it was late at night and the guy was aggravated. Apparently she came in and she didn’t have her ID on her, but she had a picture of it and he wouldn’t accept it while any other time we’ve stayed at this hotel or other ones that are Hampton’s, that’s not been a problem and I’m the one that paid for the hotel so what’s the issue? You know what I mean the staff was unfriendly cold and easily kicked us back out into the rainy weather with no room when we paid for in advance and we had to sit out the storm until we get our car fixed and basically we’re stranded in bad weather so forget this place never wanna do business with these people again, and that’s a reflection on the Hampton hotel
Room was clean, beds were very comfortable, loved that the bathroom had a shower only in it. Very nice place to stay.
Hotel was excellent…clean and a very friendly staff. This will be my go to hotel for any trip to Louisville.
The room was extremely clean, staff was courteous, the breakfast was delicious and the coffee was great! My only complaints was the sound of traffic and a squeaky bed, but the bed was very comfortable and lots of pillows!! I would definitely stay here again.
LB-HI
This is one of the best and nicest Hampton Inns that we have stayed at. Very nice facility. Loved our room! Exceptionally good breakfast with two hard working breakfast attendants. Helpful Front Desk Reps! Loved their Halloween Pumpkin Contest!
The front desk, breakfast, and housekeeping staff were all really friendly, and the room was incredibly clean and quiet. Great choice!
Everything was great. Only thing I question is why no fan in bathroom for the steam from shower?