酒店回复: Lamentamos profundamente que su experiencia en el Fairfield by Marriott Inn & Suites Lexington North no haya estado a la altura de sus expectativas, especialmente en lo que respecta a la limpieza del lavabo en su habitación. Apreciamos que nos haya informado sobre este problema, ya que es fundamental para nosotros mantener los más altos estándares de limpieza y confort para nuestros huéspedes.Estamos comprometidos a abordar este tipo de inconvenientes de inmediato y tomaremos las medidas necesarias para que no vuelva a ocurrir en el futuro. Su opinión es muy valiosa para nosotros y nos ayuda a mejorar.Esperamos que considere darnos otra oportunidad en el futuro para ofrecerle una experiencia más satisfactoria.
5.0分
其他
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We checked in late in the evening and there was a large group of teens gathered in the lobby/buffet area. They were not misbehaving but the large number caused it to be very noisy. The desk clerk informed us that since the only king room meeting our reservation type was immediately above the lobby, she was upgrading us to a king suite in order to get us on the 5th floor and away from the noise. Definitely went the extra step to make sure we had the best experience. I have always had a good experience at Fairfield Inn and Suites and will always choose them over other hotels in the area whenever possible.
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酒店回复: Thank you so much for your wonderful review! We are delighted to hear that our team was able to enhance your stay by upgrading you to a king suite on the 5th floor, ensuring you had a quieter environment away from the lively atmosphere in the lobby. Your comfort is our top priority, and we’re thrilled that our desk clerk could take that extra step to make your experience more enjoyable.It’s especially gratifying to know that you consistently choose Fairfield Inn and Suites for your travels. We strive to provide our guests with memorable stays, and your kind words affirm our efforts. We look forward to welcoming you back on your next visit to Lexington North!
5.0分
情侣出游
The room was clean and comfortable and the breakfast was very good. My wife had gluten free options.
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酒店回复: Thank you so much for your outstanding review! We are thrilled to hear that you found your room clean and comfortable during your stay at the Fairfield by Marriott Inn & Suites Lexington North. It's wonderful to know that you and your wife enjoyed the breakfast, especially with the gluten-free options available. We strive to provide a variety of choices to cater to all our guests' needs, and it's gratifying to see that it made a positive impact on your experience.Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back on your next visit!
2.0分
其他
Unexpected fees that I was not aware of
And the lady who checked me in was not very nice at the time
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We genuinely appreciate your insights, as they help us improve our services.We apologize for any confusion regarding unexpected fees during your visit. Transparency is important to us, and we strive to ensure all guests are fully informed about any charges. We will review our communication efforts to enhance clarity for future guests.Additionally, we are sorry to hear that your check-in experience did not meet your expectations. Our team is dedicated to providing a warm and welcoming atmosphere, and we regret that we fell short in this instance. Your comments will be addressed with our staff to ensure we maintain the high standards we aim for. We hope to have the opportunity to serve you better in the future.
5.0分
情侣出游
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The staff was excellent. Upon check in to our room the front desk agent and Alfredo in Maintenance assisted us with the mini fridge quick chill feature. So helpful and friendly. The front desk agent signed us up for Marriott Bonvoy program. We really enjoyed our stay. Well run hotel
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酒店回复: Thank you for your wonderful 10-star review! We are thrilled to hear that you had such a positive experience during your stay at the Fairfield by Marriott Inn & Suites Lexington North.It’s fantastic to know that our front desk team and Alfredo in Maintenance were able to assist you with the mini fridge quick chill feature. We take pride in providing helpful and friendly service, and it’s great to see that reflected in your experience. We're also pleased to hear that you enjoyed the convenience of signing up for the Marriott Bonvoy program during your stay.Your kind words about our well-run hotel mean a lot to us, and we will be sure to share your feedback with our team. Thank you once again for choosing to stay with us, and we hope to welcome you back in the future!
3.0分
家庭亲子
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Wallpaper in bathroom peeling in several places. Bathroom door did not close all the way and was very noisy. Bathroom sink did not provide hot water unless it was allowed to run for several minutes.
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酒店回复: Thank you for sharing your feedback regarding your recent stay at Fairfield by Marriott Inn & Suites Lexington North. We appreciate your honesty, as it helps us identify areas for improvement.I sincerely apologize for the issues you encountered during your visit, particularly with the peeling wallpaper in the bathroom, the noisy door, and the delayed hot water in the sink. These matters are certainly not reflective of the standards we strive to uphold, and I understand how they may have impacted your overall experience.Your comments have been noted, and we will address these concerns with our maintenance team to ensure that future guests do not encounter similar issues. It is our goal to provide a comfortable and enjoyable stay for all our guests, and your feedback is invaluable in helping us achieve that.Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future, where we can provide you with a much improved experience.
4.0分
其他
There was a big stain on the wall and ceiling in our room from water damage. Needs to be taken care of, it was tacky! Everything else was excellent.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Fairfield by Marriott Inn & Suites Lexington North. We are pleased to hear that you found everything else to be excellent during your visit.However, we sincerely apologize for the water damage stain you encountered on the wall and ceiling in your room. We understand how important a clean and well-maintained environment is to our guests, and we appreciate you bringing this matter to our attention. Please rest assured that your feedback will be addressed with our maintenance team to ensure that we uphold the high standards we strive for.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for an even better experience.
3.0分
商务出差
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Although the room was clean, parking was easy, staff was pleasant that are a few things that could have been better.
Definitely should invest in new beds, ours was well worn and uncomfortable and the breakfast could be improved. The toaster wasn't working correctly, only toasted 1 sided of the bread (and that was burnt, not toasted).
The wifi wasn't working for about half out stay as well.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Fairfield by Marriott Inn & Suites Lexington North. We genuinely appreciate your kind words about the cleanliness of the room, ease of parking, and the pleasantness of our staff.We are, however, sorry to hear about the discomfort you experienced with the bed and the breakfast options. Your comments regarding the toaster and the Wi-Fi issues are invaluable, and we will certainly address these concerns with our team to ensure improvements are made. We strive to provide a satisfying breakfast experience, and your input will help us enhance our offerings.Thank you once again for your insights, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
5.0分
其他
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The stay was excellent. The front desk staff were all engaging, friendly, and very professional. The grounds were clean and tidy. The breakfast was great! The only addition I could suggest would be biscuits and gravy for breakfast!
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that your stay at the Fairfield by Marriott Inn & Suites Lexington North was excellent. It’s always our goal to provide a warm and welcoming environment, and we’re glad our front desk staff made a positive impression with their engaging and professional service.We take great pride in maintaining clean and tidy grounds, and it’s gratifying to know that you noticed our efforts. We're also delighted that you enjoyed our breakfast offerings! Your suggestion for biscuits and gravy is appreciated, and we will certainly take it into consideration as we continuously seek to enhance our breakfast experience.Thank you once again for your thoughtful feedback. We hope to welcome you back in the future for another memorable stay!
5.0分
其他
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High recommend
SO CONVENIENT. Close to UK Med Center. Cracker Barrel IN the parking lot.
Staff-- incredibly helpful and the breakfast buffet was well above average.
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酒店回复: Thank you for your wonderful 10-star review! We are thrilled to hear that you found our location so convenient, especially with the proximity to UK Med Center and the Cracker Barrel right in our parking lot. It's fantastic to know that our staff could provide you with helpful service during your stay, as we strive to make every guest feel welcomed and valued.We’re also delighted that you enjoyed our breakfast buffet and found it to be above average. Your feedback is incredibly encouraging and serves as a great motivation for our team to continue delivering excellent service.We look forward to welcoming you back on your next visit!
浴室水槽流出脏水
We checked in late in the evening and there was a large group of teens gathered in the lobby/buffet area. They were not misbehaving but the large number caused it to be very noisy. The desk clerk informed us that since the only king room meeting our reservation type was immediately above the lobby, she was upgrading us to a king suite in order to get us on the 5th floor and away from the noise. Definitely went the extra step to make sure we had the best experience. I have always had a good experience at Fairfield Inn and Suites and will always choose them over other hotels in the area whenever possible.
The room was clean and comfortable and the breakfast was very good. My wife had gluten free options.
Unexpected fees that I was not aware of
And the lady who checked me in was not very nice at the time
The staff was excellent. Upon check in to our room the front desk agent and Alfredo in Maintenance assisted us with the mini fridge quick chill feature. So helpful and friendly. The front desk agent signed us up for Marriott Bonvoy program. We really enjoyed our stay. Well run hotel
Wallpaper in bathroom peeling in several places. Bathroom door did not close all the way and was very noisy. Bathroom sink did not provide hot water unless it was allowed to run for several minutes.
There was a big stain on the wall and ceiling in our room from water damage. Needs to be taken care of, it was tacky! Everything else was excellent.
Although the room was clean, parking was easy, staff was pleasant that are a few things that could have been better.
Definitely should invest in new beds, ours was well worn and uncomfortable and the breakfast could be improved. The toaster wasn't working correctly, only toasted 1 sided of the bread (and that was burnt, not toasted).
The wifi wasn't working for about half out stay as well.
The stay was excellent. The front desk staff were all engaging, friendly, and very professional. The grounds were clean and tidy. The breakfast was great! The only addition I could suggest would be biscuits and gravy for breakfast!
High recommend
SO CONVENIENT. Close to UK Med Center. Cracker Barrel IN the parking lot.
Staff-- incredibly helpful and the breakfast buffet was well above average.