酒店回复: Lamentamos profundamente que su experiencia en el Fairfield by Marriott Inn & Suites Lexington North no haya estado a la altura de sus expectativas, especialmente en lo que respecta a la limpieza del lavabo en su habitación. Apreciamos que nos haya informado sobre este problema, ya que es fundamental para nosotros mantener los más altos estándares de limpieza y confort para nuestros huéspedes.Estamos comprometidos a abordar este tipo de inconvenientes de inmediato y tomaremos las medidas necesarias para que no vuelva a ocurrir en el futuro. Su opinión es muy valiosa para nosotros y nos ayuda a mejorar.Esperamos que considere darnos otra oportunidad en el futuro para ofrecerle una experiencia más satisfactoria.
5.0分
情侣出游
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The staff was excellent. Upon check in to our room the front desk agent and Alfredo in Maintenance assisted us with the mini fridge quick chill feature. So helpful and friendly. The front desk agent signed us up for Marriott Bonvoy program. We really enjoyed our stay. Well run hotel
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酒店回复: Thank you for your wonderful 10-star review! We are thrilled to hear that you had such a positive experience during your stay at the Fairfield by Marriott Inn & Suites Lexington North.It’s fantastic to know that our front desk team and Alfredo in Maintenance were able to assist you with the mini fridge quick chill feature. We take pride in providing helpful and friendly service, and it’s great to see that reflected in your experience. We're also pleased to hear that you enjoyed the convenience of signing up for the Marriott Bonvoy program during your stay.Your kind words about our well-run hotel mean a lot to us, and we will be sure to share your feedback with our team. Thank you once again for choosing to stay with us, and we hope to welcome you back in the future!
3.0分
家庭亲子
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Wallpaper in bathroom peeling in several places. Bathroom door did not close all the way and was very noisy. Bathroom sink did not provide hot water unless it was allowed to run for several minutes.
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酒店回复: Thank you for sharing your feedback regarding your recent stay at Fairfield by Marriott Inn & Suites Lexington North. We appreciate your honesty, as it helps us identify areas for improvement.I sincerely apologize for the issues you encountered during your visit, particularly with the peeling wallpaper in the bathroom, the noisy door, and the delayed hot water in the sink. These matters are certainly not reflective of the standards we strive to uphold, and I understand how they may have impacted your overall experience.Your comments have been noted, and we will address these concerns with our maintenance team to ensure that future guests do not encounter similar issues. It is our goal to provide a comfortable and enjoyable stay for all our guests, and your feedback is invaluable in helping us achieve that.Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future, where we can provide you with a much improved experience.
4.0分
其他
There was a big stain on the wall and ceiling in our room from water damage. Needs to be taken care of, it was tacky! Everything else was excellent.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Fairfield by Marriott Inn & Suites Lexington North. We are pleased to hear that you found everything else to be excellent during your visit.However, we sincerely apologize for the water damage stain you encountered on the wall and ceiling in your room. We understand how important a clean and well-maintained environment is to our guests, and we appreciate you bringing this matter to our attention. Please rest assured that your feedback will be addressed with our maintenance team to ensure that we uphold the high standards we strive for.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for an even better experience.
3.0分
商务出差
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Although the room was clean, parking was easy, staff was pleasant that are a few things that could have been better.
Definitely should invest in new beds, ours was well worn and uncomfortable and the breakfast could be improved. The toaster wasn't working correctly, only toasted 1 sided of the bread (and that was burnt, not toasted).
The wifi wasn't working for about half out stay as well.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Fairfield by Marriott Inn & Suites Lexington North. We genuinely appreciate your kind words about the cleanliness of the room, ease of parking, and the pleasantness of our staff.We are, however, sorry to hear about the discomfort you experienced with the bed and the breakfast options. Your comments regarding the toaster and the Wi-Fi issues are invaluable, and we will certainly address these concerns with our team to ensure improvements are made. We strive to provide a satisfying breakfast experience, and your input will help us enhance our offerings.Thank you once again for your insights, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
5.0分
其他
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The stay was excellent. The front desk staff were all engaging, friendly, and very professional. The grounds were clean and tidy. The breakfast was great! The only addition I could suggest would be biscuits and gravy for breakfast!
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that your stay at the Fairfield by Marriott Inn & Suites Lexington North was excellent. It’s always our goal to provide a warm and welcoming environment, and we’re glad our front desk staff made a positive impression with their engaging and professional service.We take great pride in maintaining clean and tidy grounds, and it’s gratifying to know that you noticed our efforts. We're also delighted that you enjoyed our breakfast offerings! Your suggestion for biscuits and gravy is appreciated, and we will certainly take it into consideration as we continuously seek to enhance our breakfast experience.Thank you once again for your thoughtful feedback. We hope to welcome you back in the future for another memorable stay!
5.0分
其他
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High recommend
SO CONVENIENT. Close to UK Med Center. Cracker Barrel IN the parking lot.
Staff-- incredibly helpful and the breakfast buffet was well above average.
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酒店回复: Thank you for your wonderful 10-star review! We are thrilled to hear that you found our location so convenient, especially with the proximity to UK Med Center and the Cracker Barrel right in our parking lot. It's fantastic to know that our staff could provide you with helpful service during your stay, as we strive to make every guest feel welcomed and valued.We’re also delighted that you enjoyed our breakfast buffet and found it to be above average. Your feedback is incredibly encouraging and serves as a great motivation for our team to continue delivering excellent service.We look forward to welcoming you back on your next visit!
2.0分
家庭亲子
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A bit of garbage was left on the desk when we got in our room. Also spilled food on carpet was not cleaned up. Then one morning there was no hot water for showers. The guy at the desk promised some compensation to us and other guests but then told us upon check out that we’d have to contact the manager for any $ back. A debacle, overall.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at the Fairfield by Marriott Inn & Suites Lexington North. We sincerely apologize for the cleanliness issues you encountered upon your arrival, including the garbage left on the desk and the uncleaned carpet. This does not reflect our usual standards, and we appreciate you bringing it to our attention.We also regret the inconvenience caused by the lack of hot water during your stay. It is our goal to provide a comfortable and enjoyable experience for all our guests, and we understand how frustrating this situation must have been for you.Regarding the compensation discussed at check-out, we apologize for any miscommunication. We strive to ensure clarity for our guests, and we appreciate your understanding in this matter.Your feedback is invaluable as we work to improve our services. We hope to have the opportunity to welcome you back in the future for a much-improved experience.
5.0分
其他
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Convenient place to stay in Lexington
Good area and convenient to the main roads in the area if you want to go to places like Keeneland or nearby bourbon distilleries. Gas station nearby as well as some fast food options (McDonalds on the same road), and easy to get to downtown Lexington as well.
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酒店回复: Thank you for your wonderful review! We are delighted to hear that you found our location convenient for exploring Lexington, especially with attractions like Keeneland and the nearby bourbon distilleries. It’s great to know that the proximity to gas stations and fast food options, including McDonald's, added to your experience. We strive to provide easy access to downtown Lexington and surrounding areas for all our guests, and it's rewarding to hear that we met your expectations. Your feedback is invaluable to us and will certainly motivate our team to keep delivering excellent service.
2.0分
其他
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Nice quiet area, the daytime staff were very friendly. Despite those things, I found a large bedbug on my pillow (have video proof) and pretty sure I had gotten bitten (red areas on my arm) in the morning. I was disgusted and very disappointed thinking I was going to be a regular at this hotel, as I stay here every week for school. Definitely not worth over $100 I paid and think I should be entitled to a refund (booked with ******* so we shall see - they don’t have a great reputation for refunds).
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear that you found our location peaceful and our daytime staff friendly. However, we sincerely apologize for the distressing encounter you had with a bedbug during your stay. Your comfort and safety are our top priorities, and we take such matters very seriously.We appreciate your feedback regarding the incident, and we assure you that we will investigate this thoroughly to prevent any future occurrences. It’s disappointing to hear that this has impacted your perception of our hotel, especially as a regular guest. We understand your concerns regarding the value of your stay, and we encourage you to follow up with ******* for any potential resolution regarding your refund request.Thank you again for your feedback, and we hope to have the opportunity to welcome you back under better circumstances.
浴室水槽流出脏水
The staff was excellent. Upon check in to our room the front desk agent and Alfredo in Maintenance assisted us with the mini fridge quick chill feature. So helpful and friendly. The front desk agent signed us up for Marriott Bonvoy program. We really enjoyed our stay. Well run hotel
Wallpaper in bathroom peeling in several places. Bathroom door did not close all the way and was very noisy. Bathroom sink did not provide hot water unless it was allowed to run for several minutes.
There was a big stain on the wall and ceiling in our room from water damage. Needs to be taken care of, it was tacky! Everything else was excellent.
Although the room was clean, parking was easy, staff was pleasant that are a few things that could have been better.
Definitely should invest in new beds, ours was well worn and uncomfortable and the breakfast could be improved. The toaster wasn't working correctly, only toasted 1 sided of the bread (and that was burnt, not toasted).
The wifi wasn't working for about half out stay as well.
The stay was excellent. The front desk staff were all engaging, friendly, and very professional. The grounds were clean and tidy. The breakfast was great! The only addition I could suggest would be biscuits and gravy for breakfast!
High recommend
SO CONVENIENT. Close to UK Med Center. Cracker Barrel IN the parking lot.
Staff-- incredibly helpful and the breakfast buffet was well above average.
A bit of garbage was left on the desk when we got in our room. Also spilled food on carpet was not cleaned up. Then one morning there was no hot water for showers. The guy at the desk promised some compensation to us and other guests but then told us upon check out that we’d have to contact the manager for any $ back. A debacle, overall.
Convenient place to stay in Lexington
Good area and convenient to the main roads in the area if you want to go to places like Keeneland or nearby bourbon distilleries. Gas station nearby as well as some fast food options (McDonalds on the same road), and easy to get to downtown Lexington as well.
Nice quiet area, the daytime staff were very friendly. Despite those things, I found a large bedbug on my pillow (have video proof) and pretty sure I had gotten bitten (red areas on my arm) in the morning. I was disgusted and very disappointed thinking I was going to be a regular at this hotel, as I stay here every week for school. Definitely not worth over $100 I paid and think I should be entitled to a refund (booked with ******* so we shall see - they don’t have a great reputation for refunds).