We choose the hotel based on several factors. One of those factors were indoor pool and hot tub. The hot tub was out of order and the water temp in the pool was too cold to swim. We asked the staff if the temp was adjustable and the comment made to us was" it is 29 degrees outside that effects the pool, if it's too cold don't swim." There were also other guests that stated the water was too chilly. If we had known of these 2 factors prior to booking, we would have choose a different hotel. We will not be staying there again.
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酒店回复: Hi, hearing that you planned your visit around our indoor pool and hot tub, only to find them fall short, sits heavy with us. We truly understand how disappointing it is to arrive expecting to unwind, especially after picking us partly for those amenities.You absolutely deserved a warmer welcome, both from our heated pool and our team. Our maintenance lead is investigating the pool temperature controls and we’re actively working to resolve the hot tub issue. We're also sharing your feedback with staff so our response next time is more helpful and considerate. Our goal is always to offer a relaxing, home-like stay where you’re able to enjoy every amenity we advertise.Should you wish to discuss this further, we encourage you to reach out directly so we may better address your concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Dave GrorudGeneral Manager
2.0分
商务出差
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Facilities left a lot to be desired. Room had a closet door hanging from one wheel while the other door was completely missing. Water in the shower was like warm while the hot was all the way on. Wallpaper in the bathroom peeling off of the wall above the shower. Hot tub was shut down and wasn’t told of this at all just went in the pool to see it was closed.
Would do zero starts- but the staff was very friendly.
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酒店回复: Your candor about the closet door and shower water temperature is a wake-up call for our team. We always want arriving to your suite to feel smooth and welcoming—not like a repair list. You’re absolutely right: details like intact finishes and reliable hot water matter a lot, and we’re addressing those maintenance issues right away, especially in the suite you occupied.We're equally disappointed you weren’t notified about the hot tub closure in advance. Our aim is transparency, and we’ll work harder to communicate when an amenity is unexpectedly unavailable. On the bright side, hearing that our staff’s friendliness stood out means a great deal to us, even amid frustrations.If you’re open to continuing the conversation offline, we’d really like to earn back your trust and provide the kind of stay you expected. We hope there’s a future Louisville visit where we can get it right from the start.Dave GrorudGeneral Manager
1.0分
其他
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We arrived around 2 a.m. when we went to get into our bed and found hair and dirt in the bedsheets. We chose this hotel so the kids could swim and it was one of very few with a hot tub. The hot tub was out of order. Front desk staff the first morning we were there was not nice at all. She seemed bothered by my questions regarding parking. Def wouldn’t stay here again.
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酒店回复: Your experience breaks our hearts; it's not the standard we strive to create for our guests. We sincerely apologize for the untidiness you found in your bed—it's vital you know this isn't normal for our housekeeping team. Rest assured, this specific issue is now being addressed with urgency and care.We’re disappointed to hear about the broken hot tub and the underwhelming impression our front desk staff created. Your feedback is precious and helps us be a better host. We promise to address these matters for a better future guest experience.Your comments about parking caught our attention as well. We aim to offer clear information so your stay can be stress-free. We're sorry if that wasn't the case during your visit.Please, allow us another opportunity to serve you better and demonstrate the quality services we strive to deliver. We'd love a chance to make your next stay as comfortable as possible and the memorable experience you deserve.Dave GrorudGeneral Manager
5.0分
朋友出游
Front desk staff was friendly and nice. Hot tub was not working so that was a bummer but overall rooms nice, spacious and clean, great water pressure!!
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酒店回复: We're thrilled to hear your positive comments about our friendly front desk staff and spacious, clean rooms. It's our pleasure to provide a comfortable stay. We apologize for the inconvenience of the hot tub not being operational during your stay, though. Our maintenance team is on it, ensuring it's up and running smoothly again soon.We're glad that you appreciated the water pressure as well – after a long day of exploration, there's nothing like a rejuvenating shower!On your next trip to Louisville, we invite you to enjoy our hot breakfast buffet – it's a favorite among our guests. Thank you once again for all your kind words. We at Residence Inn Louisville Downtown are excited to have you back with us and provide another enjoyable stay.Warm Regards,The Residence Inn Louisville Downtown TeamDave GrorudGeneral Manager
5.0分
情侣出游
Clean room, great location,walkable to everything, parking in and out no hassle, very nice staff!
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酒店回复: Your mention of an easy, in-and-out parking experience made us smile—it’s something we know makes exploring downtown Louisville all the more enjoyable. We’re truly grateful you noticed not just the clean rooms but also how walkable the area is; being steps from top sights like the Louisville Slugger Field and NuLu lets our guests immerse themselves in the city with ease.Our team works hard to create a welcoming, hassle-free atmosphere so you can focus on relaxing, working, or discovering the neighborhood. If you’re ever looking to try our complimentary grocery delivery service for some home-cooked meals in your suite, just let us know on your next stay.We’d love to see you again for another easygoing visit—maybe you’ll catch a game or explore more riverfront trails next time. Until then, if there’s anything further we can do, please reach out directly.Dave GrorudGeneral Manager
3.0分
情侣出游
We book this hotel for a heated pool and jacuzzi. Neither was working! Tired, outdated, least comfortable bed on our trip.
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酒店回复: David, reading that your relaxing pool and jacuzzi plans got derailed was tough for us. We know how important it is to unwind after a busy day—having the pool and hot tub out of service put a damper on your stay, and for that, we truly apologize.We’re currently updating our wellness amenities to ensure our guests have dependable downtime, and our leadership is prioritizing repairs so no one else misses out. It’s clear we also fell short on comfort and freshness in your suite this time, and we’ve shared your comments about the bedding with our housekeeping manager for immediate review.If you’re open to talking further, we’d value the chance to make this right for you one-on-one. Should you return, we’d love to reserve one of our updated suites and help you rediscover the easy comfort you expect from Residence Inn Louisville Downtown.Dave GrorudGeneral Manager
5.0分
其他
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Hotel was great, well maintained, clean and very friendly staff. Nice indoor pool although hot tub was out of order. Breakfast was great and centrally located to downtown areas.
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酒店回复: Gerald, hearing that our team’s friendly welcome stood out to you genuinely makes our day. You noticed the care we put into keeping everything well maintained and spotless—that’s something our housekeeping team takes real pride in. We agree, our breakfast spread is a favorite part of the morning for many guests, whether you’re up at sunrise or fueling up before heading out to the KFC Yum! Center or Slugger Field.We’re sorry you missed out on the hot tub this time around—it was unexpectedly offline but is getting the attention it deserves so it’ll be ready for your next visit. When you’re back, allow us to suggest a sunset stroll through Waterfront Park just a few blocks away.If there’s anything else we can help with, just let us know directly—we’re eager to make your next stay even better.Warm wishes from all of us at Residence Inn Louisville DowntownDave GrorudGeneral Manager
4.0分
其他
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Very nice, reasonably priced hotel within walking distance of our conference venue. Wish there could have been airport shuttle service, but otherwise, very happy with the accommodations, although our sleeper sofa was uncomfortable to sit on. It dipped in the middle.
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酒店回复: Hearing that you found our location so convenient for your conference gives us a real sense of pride—downtown’s walkability is something we love sharing with guests. We also appreciate your candor regarding the sleeper sofa. The team’s already relaying your feedback to our housekeeping lead for a closer look at that dip and extra comfort support for future guests. We know a solid rest spot is key, especially during packed conference days.We hear you on the airport shuttle wish; while it’s not something we currently offer, our front desk is happy to help arrange local transportation or share best airport transfer tips anytime.If you plan another Louisville trip, we’d be delighted to help you find just the right suite layout for maximum comfort. Please feel free to reach out directly so we can personalize your experience even more.Safe travels—your home routine awaits whenever you return.Dave GrorudGeneral Manager
酒店很漂亮，地理位置优越，员工也很友善。我走得太早了，没能品尝到食物。我最大的抱怨是套房厨房里的电器；冰箱破旧不堪，凹凸不平，虽然这不是什么大问题，但它整晚发出刺耳的研磨声，让我无法入睡。我最后只好拔掉了电源，反正里面也没放什么东西，但如果整晚都得听着那声音，那可真是太糟糕了。
房间很大，设施齐全。早餐不错。前台人员总体来说很友好，但服务态度有时也不太一样，具体取决于员工。我虽然没有车，但还是被收取了停车费。我收到收据后，不得不要求将这笔钱记入我的账户。一切都很顺利。
We choose the hotel based on several factors. One of those factors were indoor pool and hot tub. The hot tub was out of order and the water temp in the pool was too cold to swim. We asked the staff if the temp was adjustable and the comment made to us was" it is 29 degrees outside that effects the pool, if it's too cold don't swim." There were also other guests that stated the water was too chilly. If we had known of these 2 factors prior to booking, we would have choose a different hotel. We will not be staying there again.
Facilities left a lot to be desired. Room had a closet door hanging from one wheel while the other door was completely missing. Water in the shower was like warm while the hot was all the way on. Wallpaper in the bathroom peeling off of the wall above the shower. Hot tub was shut down and wasn’t told of this at all just went in the pool to see it was closed.
Would do zero starts- but the staff was very friendly.
We arrived around 2 a.m. when we went to get into our bed and found hair and dirt in the bedsheets. We chose this hotel so the kids could swim and it was one of very few with a hot tub. The hot tub was out of order. Front desk staff the first morning we were there was not nice at all. She seemed bothered by my questions regarding parking. Def wouldn’t stay here again.
Front desk staff was friendly and nice. Hot tub was not working so that was a bummer but overall rooms nice, spacious and clean, great water pressure!!
Clean room, great location,walkable to everything, parking in and out no hassle, very nice staff!
We book this hotel for a heated pool and jacuzzi. Neither was working! Tired, outdated, least comfortable bed on our trip.
Hotel was great, well maintained, clean and very friendly staff. Nice indoor pool although hot tub was out of order. Breakfast was great and centrally located to downtown areas.
Very nice, reasonably priced hotel within walking distance of our conference venue. Wish there could have been airport shuttle service, but otherwise, very happy with the accommodations, although our sleeper sofa was uncomfortable to sit on. It dipped in the middle.