酒店回复: Dear Jean,Thank you for choosing to stay with us. Your experience of the room needing an update is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Housekeeping and Maintenance leadership team, so we can do our best to ensure this does not occur again.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.
3.0分
其他
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Could be better
Room had a strong smell of bleach which lasted for 25 hours with windows open
Bathroom fan extremely noisy and same switch as the light
Too many dogs!!
Woke up to barking dogs multiple times
3.0分
其他
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My family and I stayed in town for a week to visit family and decided to stay at the Residence Inn. The property was nice and staff was accommodating. I wish housekeeping would’ve cleaned more often, in the week stay we had they only came by once. The hotel is also currently under renovation and you can hear constructions noise late into the night. The fire alarms kept going off due to high chlorine smell/levels and not enough ventilation in the pool area causing and nuisance in our day. The room furnitures are really outdated with rips and pieces hanging out. Both mattresses were sunken in the middle causing us to wake up with back aches. Other than that
5.0分
其他
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Nice experience, hotel being renovated.
We had a nice stay. The hotel was going through renovation, which was good as it was showing its age. Overall it was a very nice stay, good breakfast, and the staff were great.
3.0分
家庭亲子
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The property is nice staff very friendly but they need to keep up the cleaning in the pool house and the bathrooms at the pool house. Also breakfast is very limited they need to improve
5.0分
家庭亲子
The hotel is under renovation but it was a very pleasant experience
4.0分
其他
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The stay was great. The only complaint was the tv ******. Between the remote and the TV there was 30 seconds delay
I could not hook up my HDMI cord to my iPad through the tv. kept having problems… Not sure if it was the TV or the remote but just trying to watch TV was very stressful.
5.0分
其他
Not bad
This was a pretty decent hotel, breakfast was the same each day so that stunk and it could use some updating, other than that I will stay again..
3.0分
其他
Sluming it
There were long term people staying at the hotel and there were a lot of them. Was not happy about the lack of transparency about that.
4.0分
家庭亲子
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The staff is excellent and personable. The continental breakfast has great options and the common areas are a nice place to socialize outside of the rooms. Our family likes this location for the pool and hot tub, along with the comfortable rooms with kitchenettes, making it a home away from home. The price is reasonable for all the amenities as well.
从外观来看，这家酒店几年来一直需要更换家具、房间窗帘、床垫、楼梯地毯等。看到这种情况真的很遗憾。员工很棒，早餐是最好的。但我们为这个房间付的钱确实太多了。
Could be better
Room had a strong smell of bleach which lasted for 25 hours with windows open
Bathroom fan extremely noisy and same switch as the light
Too many dogs!!
Woke up to barking dogs multiple times
My family and I stayed in town for a week to visit family and decided to stay at the Residence Inn. The property was nice and staff was accommodating. I wish housekeeping would’ve cleaned more often, in the week stay we had they only came by once. The hotel is also currently under renovation and you can hear constructions noise late into the night. The fire alarms kept going off due to high chlorine smell/levels and not enough ventilation in the pool area causing and nuisance in our day. The room furnitures are really outdated with rips and pieces hanging out. Both mattresses were sunken in the middle causing us to wake up with back aches. Other than that
Nice experience, hotel being renovated.
We had a nice stay. The hotel was going through renovation, which was good as it was showing its age. Overall it was a very nice stay, good breakfast, and the staff were great.
The property is nice staff very friendly but they need to keep up the cleaning in the pool house and the bathrooms at the pool house. Also breakfast is very limited they need to improve
The hotel is under renovation but it was a very pleasant experience
The stay was great. The only complaint was the tv ******. Between the remote and the TV there was 30 seconds delay
I could not hook up my HDMI cord to my iPad through the tv. kept having problems… Not sure if it was the TV or the remote but just trying to watch TV was very stressful.
Not bad
This was a pretty decent hotel, breakfast was the same each day so that stunk and it could use some updating, other than that I will stay again..
Sluming it
There were long term people staying at the hotel and there were a lot of them. Was not happy about the lack of transparency about that.
The staff is excellent and personable. The continental breakfast has great options and the common areas are a nice place to socialize outside of the rooms. Our family likes this location for the pool and hot tub, along with the comfortable rooms with kitchenettes, making it a home away from home. The price is reasonable for all the amenities as well.