酒店回复: Dear Oscar,We're happy to have earned your excellent rating of Holiday Inn Express – Walla Walla. Thank you for joining us, and we look forward to welcoming you back for another stellar stay in the future.
5.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Dear Allen, Thank you for your high rating! We're thrilled you enjoyed your stay with us at Holiday Inn Express – Walla Walla. It was a pleasure having you here, and we look forward to welcoming you back for another splendid visit soon.
5.0分
家庭亲子
The staff was so very friendly and accomodating. I slept solid as it was quiet and very comfortable. I look forward to coming back again sometime.
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酒店回复: Dear Amy,Thank you for the wonderful review! We’re so happy to hear our friendly team and comfy, quiet rooms made your stay so restful. We’ll be ready to welcome you back whenever you’re ready for another great visit.Sincerely,Holiday Inn Express – Walla Walla
2.0分
其他
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Unfortunately they first put us on the third floor a half mile from the elevator-my husbands 80.
Repeatedly ( 5-6 times) we had to go from our third floor room to the front desk to get the key reactivated. One time that made us late to a reservation. This was a MAJOR inconvenience. Then on our last night there, they suggested that we change rooms. Not acceptable.
The other problems was that refrigerator motor was quite loud and was disturbing all night. We have stayedseveral times in establishment of IHG. I never had this many problems. I would think twice before reserving a room from you.
Thank you,
Jill Eggers-knight
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酒店回复: Dear Jill,While we thank you for being our guest and sharing your valuable feedback, we are sorry for the concerns you encountered during your stay. Your comments are important to us and will be reviewed with the team to ensure we are always offering our best and taking guests' needs into consideration when assigning a room. We hope to have another opportunity to welcome you back and impress you with the wonderful experience we are known for.
1.0分
其他
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All the lights are fluorescent so you can’t relax in your room. Even the bedside lamp is like a stadium light blasting in your eyes. The elevator takes twice as long as walking your ass up the stairs. The TV is probably from the early 90s.. I’m surprised it’s in color. Could not sleep because of a dripping from the AC condensation from the floor above so loud even my sleep music couldn’t drown it out. And the bathroom smelled like a care home where everyone wet their pants at the same time but then someone sprayed cleaner to mask the smell.
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酒店回复: Dear Lavonne,Thank you for taking the time to share such a detailed account of your stay. It is concerning to learn about the number of issues you encountered. Please know that your observations will be reviewed thoroughly so that improvements can be made. We regret that your stay fell short of expectations and appreciate you sharing your perspective. It is our hope that you will give us another chance to welcome you back for a seamless stay worthy of a perfect rating.
4.0分
其他
My overall experience was positive, but the room itself was in poor condition (see picture).
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酒店回复: Dear Michael,Thank you for sharing your feedback. We’re glad to hear your overall experience was positive, but we apologize that the condition of your room did not meet your expectations and the high standards of comfort we strive for. Rest assured, your comments will be promptly addressed by the respective teams as we continually improve and refine our guest experience. We hope to welcome you back in the future for a more seamless visit.
5.0分
家庭亲子
Friendly staff, Clean. Rooms are very comfortable. Love the fridge, Kurig and microwave.
Will stay again.
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酒店回复: Dear Lee Ann,It's a joy to know your visit earned a perfect rating, and we appreciate you choosing to stay with us at Holiday Inn Express – Walla Walla. Thank you for highlighting our comfortable, fully equipped rooms, which, together with our team's warm service, help you feel right at home. We hope to see you again soon.
2.0分
其他
Lousy room overlooking roof. Requested another room but stated that is what you get with third party reservations. For now on I am calling Hotel directly
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酒店回复: Dear Joseph,Thank you for being our guest and for taking the time to share. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. Please feel free to reach out to us before your next trip so we can ensure your visit is hassle-free, and we'd be happy to answer any questions you may have. Your comments are appreciated, and we hope the opportunity arises to welcome you again for a stay that feels more aligned with expectations.
5.0分
其他
Handicap
Reserved a handicap room with tub
We got roll in shower but that was not the request
We made do and had a pleasant stay.
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酒店回复: Dear Dennis, Thank you for staying with us! We're so glad you enjoyed your experience, and we hope to welcome you back to Holiday Inn Express – Walla Walla soon for another great stay!
特别舒服的床垫，睡的很好。传统早餐实惠，品种刚好。松饼自助，有趣好吃。免费停车。过度一晚完全可以，交通便利。推荐入住！
好的
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The staff was so very friendly and accomodating. I slept solid as it was quiet and very comfortable. I look forward to coming back again sometime.
Unfortunately they first put us on the third floor a half mile from the elevator-my husbands 80.
Repeatedly ( 5-6 times) we had to go from our third floor room to the front desk to get the key reactivated. One time that made us late to a reservation. This was a MAJOR inconvenience. Then on our last night there, they suggested that we change rooms. Not acceptable.
The other problems was that refrigerator motor was quite loud and was disturbing all night. We have stayedseveral times in establishment of IHG. I never had this many problems. I would think twice before reserving a room from you.
Thank you,
Jill Eggers-knight
All the lights are fluorescent so you can’t relax in your room. Even the bedside lamp is like a stadium light blasting in your eyes. The elevator takes twice as long as walking your ass up the stairs. The TV is probably from the early 90s.. I’m surprised it’s in color. Could not sleep because of a dripping from the AC condensation from the floor above so loud even my sleep music couldn’t drown it out. And the bathroom smelled like a care home where everyone wet their pants at the same time but then someone sprayed cleaner to mask the smell.
My overall experience was positive, but the room itself was in poor condition (see picture).
Friendly staff, Clean. Rooms are very comfortable. Love the fridge, Kurig and microwave.
Will stay again.
Lousy room overlooking roof. Requested another room but stated that is what you get with third party reservations. For now on I am calling Hotel directly
Handicap
Reserved a handicap room with tub
We got roll in shower but that was not the request
We made do and had a pleasant stay.