酒店回复: Dear Zara,Thank you for sharing your experience with us! We’re so glad to hear you loved your room and found it spacious and clean—that’s always our goal. We appreciate your understanding regarding the renovations; while we know it can be an inconvenience, we're excited about the improvements coming soon and grateful for guests like you who take it in stride.It’s also great to know you enjoyed our location—it really does offer a nice balance of convenience and quiet. We look forward to welcoming you back for an even better stay once the updates are complete!Warm regards,

酒店回复: Dear Guest,I want to sincerely apologize for the experience you had during your recent stay with us. Walking into a room with a plumbing issue is completely unacceptable, and I’m truly sorry for the inconvenience and frustration this caused.I’m especially disappointed to hear that your concerns weren’t handled with the level of empathy and urgency you deserved. That is not the standard we hold ourselves to, and I assure you this matter is being addressed internally.Additionally, I deeply regret that you’ve had difficulty reaching me. That’s not how we operate, and I’d like to make this right personally. I have been in contact with ******* to make things rightWe value your feedback and your business, and I truly hope we have the opportunity to regain your trust.Sincerely,

酒店回复: Dear Katie,Thank you so much for your kind words! We’re thrilled to hear you had a great stay and that your check-in and check-out experience was smooth and friendly—that’s exactly what we aim for. It’s wonderful to know the kids enjoyed the pool, and we appreciate your feedback about the hot tub; we’ll be sure to take a look to ensure it’s at its best for future guests.We truly enjoyed having you with us and hope to welcome you back again soon!Warm regards,

酒店回复: Dear Joyce,Thank you for taking the time to share your experience with us. I’m glad to hear you enjoyed our breakfast and hot tub—that’s always great to hear! However, I do want to apologize for the inconveniences you experienced, particularly with the room features and our response to your late check-out request.We’ll be following up with our team to ensure they’re better equipped to assist guests with room amenities like the shades and lighting. Regarding your check-out request, I’m sorry we weren’t able to accommodate it—it’s something we typically try to be flexible with, especially when occupancy allows, and we’ll be reviewing how this was handled.We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother and even more enjoyable stay next time.Warm regards,

酒店回复: Dear Rashad,Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience was negatively impacted by noise disturbances and the condition of the hallway. We strive to provide a comfortable and welcoming environment for all of our guests, and it’s clear we fell short during your stay.Please know we take all reports of noise and odor seriously, and we are actively working with our team to address these types of issues more proactively. We also appreciate your feedback regarding the room noise and will be reviewing possible solutions to help improve sound insulation.We value your input and hope you might consider giving us another opportunity in the future for a quieter, more enjoyable stay.Sincerely,

酒店回复: Dear Guest,Thank you so much for your kind words! We’re thrilled to hear you had a great stay with us and found everything convenient and affordable. It's wonderful to know our staff made a positive impression and that you enjoyed the complimentary breakfast as well.Your feedback truly motivates our team to keep delivering the best service possible. We hope to welcome you back again very soon!Best regards,

酒店回复: Dear Nazar,Thank you for your wonderful feedback! I’m delighted to hear that you had such a positive experience with our team, especially May at breakfast and the receptionist. I will be sure to pass along your kind words to them — I know it will mean a lot.We truly appreciate your recognition and look forward to welcoming you back for another great stay soon!Best regards,

酒店回复: Dear Lara,Thank you for your wonderful review! We're glad you enjoyed your 3-night stay and that you found the room clean, the location convenient, and our staff friendly. Your feedback means a lot to us, and we hope to welcome you back again soon!Best regards,

酒店回复: Dear Christina,Thank you for taking the time to share your experience! I'm so glad to hear you enjoyed our friendly staff, good breakfast, and clean rooms. Providing a welcoming and comfortable stay is very important to us, and your feedback lets us know we're on the right track.We look forward to welcoming you back on your next visit!Best regards,