酒店回复: Hi Matias, Thank you for sharing your review. While we are happy to hear your room was in good condition, we are truly sorry to learn that the view did not meet your expectations. Thank you for reaching out to us directly as our team here at Courtyard Downtown Grand Rapids is more than happy to assist. We hope to welcome you back with a room and view that are to your liking.
1.0分
商务出差
原文
翻译提供方：Google
不值这个价
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酒店回复: Hi Vijay, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We hope you'll give us another chance in the future so we can share a 5-star experience with you!
3.0分
其他
Room overlooked mechanical stuff and a flat roof area. Hallway smelled like pot or sewer. Room itself was clean and fine
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酒店回复: Thank you for sharing you experience, Joan. We are sorry for the issues you experienced. Unfortunately, our team was handling a leaking pipe, and the smell was likely due to the incident. We have since corrected this matter and would like to welcome you back for a more pleasant experience!
5.0分
家庭亲子
We had a great stay. Clean and quiet and enjoyed walking across the street for dinner and entertainment. Staff was friendly and prompt at check in.
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酒店回复: We are happy to know we made a good impression on you, Hollie, and hope to welcome you back soon!
4.0分
朋友出游
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Check in was flawless. Very friendly front desk staff. Room was nice. Bathrooms a bit dated but clean. Quick overnight for a concert, super convenient for that.
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酒店回复: Thank you for sharing your review, Colleen. We are happy to hear we've made a good impression on you and hope to welcome you back!
3.0分
其他
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The hotel itself was the perfect location. It was just disappointing to have paid for one room, then be shifted into a much less nice room, with us being told at check-in, "Sorry, but we gave your room away, have a great night!"
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酒店回复: Nicholas, If you are up to it, we'd like to learn more about whom you spoke with and how we can turn this experience around! Please reach out to sjorgensen@ahchospitality. We look forward to hearing from you.
2.0分
家庭亲子
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Upon arrival, it was determined that the hotel reservation was not for the JW Marriott, which presented a significant issue. The online information regarding the hotel was found to be inaccurate, resulting in an inadequate accommodation.
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酒店回复: Kevin,We're sorry for the confusion regarding your reservation and the disappointment it caused. We understand how frustrating this must have been and hope your stay at Courtyard Downtown Grand Rapids accommodated your needs. Best regards.
4.0分
其他
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Very nice place! My only complaint is i booked 2 queens and the beds felt like a full size and were a little high for "accessible". The room was very spacious though and that was nice. The AC vents weren’t placed great I felt hot in my sleep and I’m used to hotel rooms feeling freezing…
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酒店回复: Nolan,Thank you for sharing your valuable feedback. Reviews like yours are what drive us to improve and make necessary changes to better accommodate our guests. We hope you will give us another chance, soon!
5.0分
其他
Kind staff. Very accommodating.
Convenient, just a few blocks from Amtrak and bus stations.
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酒店回复: Thank you for sharing your positive review! We hope to see you again, soon.
酒店很干净，很不错。要是停车费没那么离谱就好了！
房间状况不错——只是有点失望，网站上说有城市景观，但从我们的窗户什么也看不到。预订市中心高价房间的目的，就是为了欣赏美丽的城市或河景。酒店没有兑现宣传，真是太失望了。
不值这个价
Room overlooked mechanical stuff and a flat roof area. Hallway smelled like pot or sewer. Room itself was clean and fine
We had a great stay. Clean and quiet and enjoyed walking across the street for dinner and entertainment. Staff was friendly and prompt at check in.
Check in was flawless. Very friendly front desk staff. Room was nice. Bathrooms a bit dated but clean. Quick overnight for a concert, super convenient for that.
The hotel itself was the perfect location. It was just disappointing to have paid for one room, then be shifted into a much less nice room, with us being told at check-in, "Sorry, but we gave your room away, have a great night!"
Upon arrival, it was determined that the hotel reservation was not for the JW Marriott, which presented a significant issue. The online information regarding the hotel was found to be inaccurate, resulting in an inadequate accommodation.
Very nice place! My only complaint is i booked 2 queens and the beds felt like a full size and were a little high for "accessible". The room was very spacious though and that was nice. The AC vents weren’t placed great I felt hot in my sleep and I’m used to hotel rooms feeling freezing…
Kind staff. Very accommodating.
Convenient, just a few blocks from Amtrak and bus stations.