酒店回复: Hey Derek, we’re sorry to hear that your room wasn’t as expected and that the bed was uncomfortable. We understand how frustrating that can be, and we appreciate your feedback. We hope to be able to welcome you back in the future and provide a better experience for you!
5.0分
商务出差
原文
翻译提供方：Google
房间很好，干净整洁。
性价比很高。
展开
酒店回复: Thank you for sharing your review! We are so happy to know you found your room clean and comfy. We hope to welcome you again, soon.
酒店回复: Thank you for sharing your experience with us! We're delighted that you enjoyed the aesthetics of our lobby and hallways, as well as the invigorating shower water pressure. It's fantastic to hear that you appreciated the live music in the lobby and the delicious truffle fries at the bar. We apologize for any discomfort you experienced with the bed and pillows; I am excited to share that we are in the middle of guest room renovations and are including a full refresh of beds and linen. We hope to have the opportunity to welcome you back for an even more comfortable stay and share our new guest room experience with you!
2.0分
其他
原文
翻译提供方：Google
我花了 300 多美元住一间房，结果只收到单层卫生纸，我觉得这太疯狂了。
展开
酒店回复: Hi Avalena, thank you for your feedback. We apologize for not meeting your expectations regarding the bathroom amenities. We’ll make sure to address this concern to improve the guest experience. Your satisfaction is important to us, and we hope to have the chance to serve you better in the future.
1.0分
情侣出游
原文
翻译提供方：Google
有太多隐藏费用未在网上列出。
展开
酒店回复: Hey Rebecca, we apologize for any inconvenience caused by the hidden fees. We strive for transparency and will review our listings to ensure all fees are clearly communicated. Your feedback is valuable, and we appreciate you bringing this to our attention. Thank you!
5.0分
其他
The whole experience was absolutely wonderful. Thank you for the professionalism with staff as well.
展开
酒店回复: We are thrilled to know our team made a good impression on you, Kiela. Please, join us again soon!
4.0分
其他
展开
The room was renovated, i did request a high room and got 7th floor, the only issue would be the room is not well insulated or soundproof as i kept getting woken up by the drunk people coming in at 1-2am
展开
酒店回复: Alan,Thank you for taking the time to leave a review. We are disappointed to know your experience was less than perfect and understand how important it is to have a good night's sleep. We'd like another chance; If you are up to it, please join us again for a more positive experience!
5.0分
朋友出游
The staff was friendly. Everyone from the desk to services room service and valet parking. Everyone was very friendly and helpful
展开
酒店回复: We are happy to know we made a good impression on you! Please, join us again, soon.
很棒的酒店，服务也很好。风景超赞，停车也很方便！
住宿体验不佳
预订了一张单人大床房，结果却给了一张双人床或大床房。我们没时间跟前台沟通，也没时间换房间，因为我们必须住在别的地方。床非常不舒服，很硬。
房间很好，干净整洁。
性价比很高。
施工噪音很大
我们入住的两天里，从早上 8:30 到下午 5:00，楼上都传来很大的施工噪音。当我们向前台工作人员反映时，他们告诉我们管理层会有人联系我们。但没有人打电话或发电子邮件。
除此之外，房间非常陈旧，床上用品很差，设施几乎不存在。
这家酒店最好的地方是大堂和走廊的美观度以及淋浴水压。噪音水平可以接受，大堂有现场音乐，酒吧的松露薯条很棒。唯一的问题是床和枕头，非常薄，床垫不是最舒适的。
我花了 300 多美元住一间房，结果只收到单层卫生纸，我觉得这太疯狂了。
有太多隐藏费用未在网上列出。
The whole experience was absolutely wonderful. Thank you for the professionalism with staff as well.
The room was renovated, i did request a high room and got 7th floor, the only issue would be the room is not well insulated or soundproof as i kept getting woken up by the drunk people coming in at 1-2am
The staff was friendly. Everyone from the desk to services room service and valet parking. Everyone was very friendly and helpful