酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed our spacious and comfortable rooms, as well as the quiet atmosphere. We do apologize for the minor cleanliness concerns you experienced, and we’ll be sure to address this with our team to ensure improvements. While we don’t offer breakfast as an extended-stay hotel, we’re happy to provide complimentary coffee all day and breakfast items for purchase in our Candlewood Cupboard. We’re delighted you had a good stay overall and hope to welcome you back again soon!
The room had a mini kitchen which was perfect for us since we were there for parents weekend and had a lot of food for tailgating the next day. We were able to put everything in the fridge and did not worry about have to keep the coolers full of ice all night.
Definitely staying here again anytime we need a place while visiting our daughter at MSU.
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酒店回复: Thank you so much for your wonderful review! We’re glad to hear the in-room kitchen made your Parents Weekend stay more convenient—tailgating is always more fun when everything is ready to go! We’re also delighted to know our hotel will be your go-to spot when visiting your daughter at MSU. We look forward to welcoming you back for many more stays!
4.0分
家庭亲子
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Air conditioning didn't reach the bedroom as well as the living area. This was an issue when using the pull out sofa as a bed, made it very cold to them and not to those in the bedroom. Sofa bed was also pretty uncomfortable.
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酒店回复: Thank you for sharing your experience with us. We’re glad you chose Candlewood Suites for your stay, and we truly appreciate your feedback. We’re sorry to hear that the air conditioning flow and sofa bed comfort did not meet expectations. Your comments help us identify areas where we can make improvements, and we’ll be sure to share this with our team as we look for ways to enhance both comfort and consistency throughout our suites. We hope to have another opportunity to welcome you back and provide you with a more comfortable experience.
2.0分
情侣出游
Convenient to function I attended but needs a complete makeover. Seems old and wasn’t that clean. Carpets not swept good… was loud walking in room above.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad our location was convenient for your event, but we sincerely apologize for the concerns you noted with cleanliness, noise, and the overall condition of the property. Your feedback is very important, and we’ll be addressing these areas with our housekeeping and maintenance teams. We appreciate your honesty and hope to have the opportunity to provide you with a much more positive experience in the future.
距离msu不远，特别方便。酒店服务热情，前台有问必答，无问也答，面面俱到。
有早餐有洗衣房。
每次msu之行可选酒店。
十分满意
房间还行，床略微有点小，住两个人有点紧张。说是一周打扫一次卫生，直到我退房也没有人打扫卫生，全靠自己解决
非常好
酒店环境幽静，房间宽敞舒适，但清洁度略有不足。不含早餐。不过，住宿体验还是不错的。
一切都很好，直到我们入住期间，酒店的臭氧净化器一直开着，结果把我们预订房间的朋友送进了急诊室。我们去取他的东西时，那股味道太浓了，我们立刻就吐了。酒店工作人员承认那股味道是臭氧净化器的味道，并免费为他办理了房间入住。他住院了！医生说如果他当时不自己叫救护车，他就没命了！他在一个让他病得很严重的房间里待了两天，现在不知道又住院多久了。这种情况多久发生一次？太不可接受，太危险了。正确的做法是通知其他酒店客人，并对整个设施进行检测，确保没有其他人受伤。但他们检查了相邻的房间，就说没事。在有人丧命之前，一定要改进。
一些小问题
空调漏水到地毯上，地毯全湿了。咖啡吧台有两个灯泡坏了。不过，工作人员很愿意帮忙，计划把问题解决，早餐也不错。
我被分配到一间不干净的房间，第二个房间的浴缸也不干净，而且没有排水。
美好的
The room had a mini kitchen which was perfect for us since we were there for parents weekend and had a lot of food for tailgating the next day. We were able to put everything in the fridge and did not worry about have to keep the coolers full of ice all night.
Definitely staying here again anytime we need a place while visiting our daughter at MSU.
Air conditioning didn't reach the bedroom as well as the living area. This was an issue when using the pull out sofa as a bed, made it very cold to them and not to those in the bedroom. Sofa bed was also pretty uncomfortable.
Convenient to function I attended but needs a complete makeover. Seems old and wasn’t that clean. Carpets not swept good… was loud walking in room above.