酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by our ongoing renovations and the temporary pool closure. We also regret the issues you experienced with breakfast service and front desk availability. Your comments are very important to us, and we’re working with our team to ensure these concerns are addressed. We hope to have the chance to welcome you back once our updates are complete and provide a much improved experience.
酒店回复: Thank you for your 10/10 review! We’re so glad you enjoyed our clean and comfortable rooms, relaxing pool and hot tub, and convenient location. We look forward to welcoming you back on your next visit!
3.0分
其他
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I was disappointed, one thing I really wanted on this stay was a whirlpool tub. Pictures on ******* and on the hotel's website showed a tub with the room I ordered. When I got there I was told there are no tubs at this hotel at all.
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酒店回复: Thank you for sharing your feedback. We’re very sorry for the disappointment regarding the whirlpool tub. Our hotel is currently undergoing a full renovation, and as part of the updates, all whirlpool tubs have been permanently removed from the property. We understand how frustrating it is when expectations don’t match the room features, and we appreciate you bringing this to our attention. We hope you’ll consider staying with us again once renovations are complete.
5.0分
情侣出游
Clean room, smell refreshing when you enter the door, staff is so polite, beed comfortable, everything you need is close by will stay again.
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酒店回复: Thank you for your 10/10 review! We’re so glad you enjoyed the clean, refreshing room, our polite staff, and the convenient location. We truly appreciate your kind words and look forward to welcoming you back again soon!
5.0分
其他
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Great 3 nights!
Even though the hotel is in the middle of a remodel, I never had an issue with noise. Even after working hours there was no noise from other guests. Everything about my room was superb. The only "complaint" I have is that the water in the bathroom sink and shower was always immediately very hot. And I mean as soon as you turn the handle it was very hot. Zero waiting. Not much of a complaint, is it? Stayed there three nights and slept soundly each night.
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酒店回复: Thank you for your wonderful review! We’re thrilled you had a quiet and comfortable three-night stay and that your room met all expectations. We appreciate your note about the hot water and will review it with our maintenance team. We look forward to welcoming you back once our remodel is complete!
5.0分
其他
Everyone there was so accommodating and they had a noon check out time that I really appreciated! I will always stay there when I'm in the area
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酒店回复: Dear Amber,Thank you so much for sharing your experience with us and for awarding us a perfect 10/10. We’re delighted to know that our team made you feel welcomed and that our noon checkout was a convenience you appreciated.It means a great deal to us that you plan to return whenever you’re in the area. We look forward to welcoming you back and continuing to provide you with a comfortable and enjoyable stay.
1.0分
其他
Didn’t get handicap room, had wheel chair and couldn’t get around in room! Room was way too small to get anywhere. Would like phone number to talk to a manager.
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酒店回复: Dear Carl,Thank you for your feedback. I sincerely apologize that we did not provide the accessible room you needed and that your stay was uncomfortable as a result. We take accessibility very seriously and regret falling short of your expectations.Your comments will be reviewed with our team to ensure this situation is addressed and prevented in the future.
3.0分
家庭亲子
WiFi was terrible to use. TV options and use was awful. Had construction going on during the day that made it hard to nap!
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酒店回复: Dear James,Thank you for sharing your experience with us. I’m very sorry to hear about the difficulties you encountered with the WiFi, television, and daytime construction noise. We understand how important rest and convenience are during a stay, and I regret that we fell short in these areas.Your comments have been shared with our team so we can work on improvements. We appreciate your feedback and hope we’ll have the opportunity to provide you with a better experience in the future.
5.0分
其他
Nice place to stay
It was a smooth stay. We were in for a funeral. The location was near the funeral home. Lots of choices for meals nearby.
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酒店回复: Thank you for your 10/10 rating and kind words. We’re glad to hear your stay was smooth and that our location was convenient for your needs during a difficult time.We truly appreciate you choosing to stay with us and hope to welcome you again under happier circumstances in the future.
一如既往地满意
酒店正在施工，我们到店才知道。泳池关闭了，这也是我们预订这里的主要原因之一，为了让孩子们玩上一整天。我知道这可能不是他们的错，但真的很不方便。没有牛奶可以泡麦片（只有巧克力牛奶），也没有餐盘可以自己取餐——他们打算“看看”能做些什么。上午10点到中午12点退房的时候，前台空无一人。
来探望家人，想在这里住一晚。非常干净。泳池和热水浴缸完美。房间干净舒适。地理位置优越，位于密歇根冒险乐园和密歇根湖之间。价格实惠。还会再次入住。
I was disappointed, one thing I really wanted on this stay was a whirlpool tub. Pictures on ******* and on the hotel's website showed a tub with the room I ordered. When I got there I was told there are no tubs at this hotel at all.
Clean room, smell refreshing when you enter the door, staff is so polite, beed comfortable, everything you need is close by will stay again.
Great 3 nights!
Even though the hotel is in the middle of a remodel, I never had an issue with noise. Even after working hours there was no noise from other guests. Everything about my room was superb. The only "complaint" I have is that the water in the bathroom sink and shower was always immediately very hot. And I mean as soon as you turn the handle it was very hot. Zero waiting. Not much of a complaint, is it? Stayed there three nights and slept soundly each night.
Everyone there was so accommodating and they had a noon check out time that I really appreciated! I will always stay there when I'm in the area
Didn’t get handicap room, had wheel chair and couldn’t get around in room! Room was way too small to get anywhere. Would like phone number to talk to a manager.
WiFi was terrible to use. TV options and use was awful. Had construction going on during the day that made it hard to nap!
Nice place to stay
It was a smooth stay. We were in for a funeral. The location was near the funeral home. Lots of choices for meals nearby.