酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during check-in and for the condition of your room. This is far from the standard we strive to uphold.We are actively addressing the issues you mentioned, including the communication breakdown and the housekeeping concerns. Pest control has also been contacted to thoroughly inspect and treat the rooms as needed to ensure guest comfort and safety.
3.0分
其他
原文
翻译提供方：Google
走廊里有难闻的气味，家具和地毯很脏，需要更新，需要更好的电器，烤箱门几乎掉了，洗碗机的一部分掉了
5.0分
商务出差
原文
翻译提供方：Google
非常好的酒店
5.0分
商务出差
原文
翻译提供方：Google
性价比就在这里
附近性价比最高的
酒店回复: Thank you
1.0分
商务出差
展开
This was the worst stay I’ve ever had at a hotel! I normally don’t complain but I have to today! Upon entry the receptionist was rude, went to my room and the hallway was dirty, smelly and I felt unsafe. The entire hallway was littered with trash. My key didn’t work so I went back to front desk and he gave me another room with an even bigger attitude ! It was filthy! Food in fridge, beer case in kitchen, parties next door till 1am, both bed tables were dirty, hair all over the ceiling in the bathroom. I got no sleep on one of the biggest mornings of my life. Extremely disappointed!
展开
酒店回复: Thank you for taking the time to share your experience. We sincerely apologize that your stay fell so far below expectations. What you described is not the standard we aim to provide, and we understand how frustrating and disappointing this must have been—especially before such an important day.We are currently undergoing construction and renovation work, which has unfortunately affected the condition of some of our hallways. That said, this is not an excuse for what you encountered, and we are addressing the cleanliness and odor concerns with our housekeeping and maintenance teams immediately.We are also following up with our front desk staff to ensure that every guest is treated with courtesy and professionalism. The issues you mentioned regarding room cleanliness and noise are unacceptable, and we appreciate you bringing them to our attention so we can correct them.Please reach out to us directly so we can make this right for you. Your comfort and satisfaction are important to us, and we would appreciate the opportunity to regain your trust.
1.0分
其他
展开
The place was filthy with mess on the carpets, dirt on the walls, and stuff smeared on the doors. The baseboards have fallen off the walls and never been replaced or redecorated. There were no services offered during our entire stay. The reception area was cramped and dark, with a tiny "Enter" sign marking it in the parking lot. The security of the place is terrible. There is meant to be a two-door system with key cards required at both doors. However, each day of our stay, there was a block propping open the main door so that anyone could enter the building. This meant the only protection during our stay was the suite door, which clearly hadn't been replaced in a long time and had a very basic lock. The doors are not slow-closing doors, and the walls are thin, which means that you can hear every time a door is closed throughout the day and night. Inside the suite, there was expired food in the cupboards and dirty carpets. Again, the baseboards were missing in the bathroom, and there were hairs in the drains. There was no shampoo or conditioner supplied in the shower, and only 1/2 a roll of toilet paper in the suite. The room description stated it had a queen-size bed, but it was only a little bigger than a single bed. The outlets beside the bed buzzed if anything was plugged in. At night, there were overwhelming smells from very pungent dinners being prepared and music being blasted. The only positives were that the heat worked well and the suite was a good size.
展开
酒店回复: Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience, and we appreciate you bringing these concerns to our attention.We would like to sincerely apologize for the debris and overall condition of the hallways during your stay. Our property is currently undergoing significant renovations, and while we do our best to minimize disruption, we clearly fell short in maintaining the level of cleanliness and presentation our guests deserve. Your comments highlight areas we need to improve immediately.We are also sorry for the issues you encountered inside the suite—from cleanliness concerns to missing amenities. This is not the standard we aim to provide, and we will be addressing these points directly with our housekeeping and maintenance teams to ensure they are resolved.Regarding the security concerns, we agree this is unacceptable. The door being propped open should never happen, and we have already taken corrective action to prevent this moving forward. Guest safety is extremely important to us, and we appreciate you bringing this to our attention.We also apologize for the discomfort related to noise, odors, and the room setup. Our renovation project includes updates to doors, baseboards, furnishings, and electrical outlets, which will help address many of these concerns.Your feedback is invaluable as we work to improve the guest experience during this transition period. We hope you might consider giving us another opportunity in the future once renovations are complete.Thank you again for your honest review, and we genuinely apologize for the inconveniences you encountered.
3.0分
其他
The staff was fine. The room was a bit dirty and 3 of 5 lights in the room were out. Parking was easy. It was OK.
地理位置优越，酒店后面有个小池塘，风景优美；旁边有沃尔玛，购物方便。吃饭的地方也很多。房间里有厨房，可以自己做点饭。床也很软，睡起来挺舒服。放几张周边环境的照片吧，确实很nice。
我房间所在的楼栋，入口处也有门锁，感觉安保措施做得挺到位。虽然不含早餐，但前台有准备咖啡和茶水。一进房间就闻到一股异味，打开厨房水槽下方柜门，味道更浓了，所以只好开着浴室排气扇睡觉。早上用了微波炉，虽然有洗碗液，但没有洗碗海绵。房间本身没有发霉，挺干净的，但床底下有好几处垃圾。
房间挺大，周边环境比较好
我去办理入住时，这家酒店下午4点告诉我，他们没有干净的房间。前台的女士两次试图打电话给经理，想看看谁是她的管家，经理却挂断了电话。这家酒店的房间里有窃听器。
走廊里有难闻的气味，家具和地毯很脏，需要更新，需要更好的电器，烤箱门几乎掉了，洗碗机的一部分掉了
非常好的酒店
性价比就在这里
附近性价比最高的
This was the worst stay I’ve ever had at a hotel! I normally don’t complain but I have to today! Upon entry the receptionist was rude, went to my room and the hallway was dirty, smelly and I felt unsafe. The entire hallway was littered with trash. My key didn’t work so I went back to front desk and he gave me another room with an even bigger attitude ! It was filthy! Food in fridge, beer case in kitchen, parties next door till 1am, both bed tables were dirty, hair all over the ceiling in the bathroom. I got no sleep on one of the biggest mornings of my life. Extremely disappointed!
The place was filthy with mess on the carpets, dirt on the walls, and stuff smeared on the doors. The baseboards have fallen off the walls and never been replaced or redecorated. There were no services offered during our entire stay. The reception area was cramped and dark, with a tiny "Enter" sign marking it in the parking lot. The security of the place is terrible. There is meant to be a two-door system with key cards required at both doors. However, each day of our stay, there was a block propping open the main door so that anyone could enter the building. This meant the only protection during our stay was the suite door, which clearly hadn't been replaced in a long time and had a very basic lock. The doors are not slow-closing doors, and the walls are thin, which means that you can hear every time a door is closed throughout the day and night. Inside the suite, there was expired food in the cupboards and dirty carpets. Again, the baseboards were missing in the bathroom, and there were hairs in the drains. There was no shampoo or conditioner supplied in the shower, and only 1/2 a roll of toilet paper in the suite. The room description stated it had a queen-size bed, but it was only a little bigger than a single bed. The outlets beside the bed buzzed if anything was plugged in. At night, there were overwhelming smells from very pungent dinners being prepared and music being blasted. The only positives were that the heat worked well and the suite was a good size.
The staff was fine. The room was a bit dirty and 3 of 5 lights in the room were out. Parking was easy. It was OK.