酒店回复: Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.
5.0分
其他
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House keeping never brought any more coffee to the room for the 3 nights I stayed. The room was good except…..the toilets should be adult height not child height. I know it wasn’t labeled a handicap room but the higher toilets was all that was missing
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酒店回复: Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.
5.0分
其他
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Easy check in and check out procedure. My incidental hold was only 20$ which was pretty cool to me. Breakfast was yummy and simple but keep in mind it is a hotel breakfast, not a 5 star restaurant. Area is secluded and quiet but close enough to freeway entrance. Room was clean and hotel was quiet! Would absolutely stay again!
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酒店回复: Thank you for your feedback and thanks so much for staying with us.
1.0分
家庭亲子
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This stay was disappointing. Upon preparing for bed, the sheets had not been changed. When informing the front desk, they delivered replacement sheets which contained two bed bugs. Also, there were no garbage cans in sight and the TV did not work.
酒店回复: Thank for staying with us. We appreciate your feedback.
5.0分
其他
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Awesome Airport Hotel
Once again the Sonesta had priced itself to be the ideal airport hotel.
This hotel really sets a standard that's difficult to match. Clean, quiet and very comfortable.
This time I was able to enjoy breakfast, thanks to a later flight. A more than adequate start to the day.
I would rate it SIX stars of they resurrected the airport shuttle.
酒店回复: Thank you so much for staying with us.
5.0分
其他
From the moment I walked in, I felt like family. Rebecca just does that naturally. The room, the location, the hotel, PERFECT.
酒店回复: Thank you for staying with us and yes Rebecca is awesome :)
4.0分
其他
Room was fine although a blanket on the bed would have been appreciated. The breakfast was marginal.
酒店回复: Thank you for staying with us.
4.0分
其他
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This Sonesta Suites was nice and clean. It was a nice room for what it provided. I needed a refrigerator as I was carrying food with me. The bed was comfortable and there was a large sofa and a desk available. I only stayed for several hours as I had to get on the road really early. The friendly faces I came in to, though, made my stay really comforting. I appreciated this property for that. However, it made me think that all Sonesta properties are created equal, and chose to stay at another. They are not all equal. I would learn this one may have been stellar in comparison to others.
房间不干净；咖啡机里还有咖啡渣，房间里只有一个杯子，抽油烟机和炉灶都很脏。卫生纸质量很差，又薄又少。退房时前台的态度也很不好，甚至不能提供我们住宿费用的预估，只说“因为您是通过第三方预订的，费用是付给第三方，而不是我们。”过去五年我来过这家酒店四次，现在服务质量真是大不如前了。我们以后不会再来了。
除了没有制冰机，其他都挺好的！
换个地方吧
房间很脏，水槽里有头发/霉菌。地板上有头发，房间看起来好像没用吸尘器打扫过。折叠床的床单也很脏。虽然没有透露具体信息，但停车费是20美元。停车位非常有限。如果你喜欢嗨，可以去走廊里玩。也许这能让人们不在乎房间或房间的清洁度？我实在搞不懂为什么它只给9分。
House keeping never brought any more coffee to the room for the 3 nights I stayed. The room was good except…..the toilets should be adult height not child height. I know it wasn’t labeled a handicap room but the higher toilets was all that was missing
Easy check in and check out procedure. My incidental hold was only 20$ which was pretty cool to me. Breakfast was yummy and simple but keep in mind it is a hotel breakfast, not a 5 star restaurant. Area is secluded and quiet but close enough to freeway entrance. Room was clean and hotel was quiet! Would absolutely stay again!
This stay was disappointing. Upon preparing for bed, the sheets had not been changed. When informing the front desk, they delivered replacement sheets which contained two bed bugs. Also, there were no garbage cans in sight and the TV did not work.
Awesome Airport Hotel
Once again the Sonesta had priced itself to be the ideal airport hotel.
This hotel really sets a standard that's difficult to match. Clean, quiet and very comfortable.
This time I was able to enjoy breakfast, thanks to a later flight. A more than adequate start to the day.
I would rate it SIX stars of they resurrected the airport shuttle.
From the moment I walked in, I felt like family. Rebecca just does that naturally. The room, the location, the hotel, PERFECT.
Room was fine although a blanket on the bed would have been appreciated. The breakfast was marginal.
This Sonesta Suites was nice and clean. It was a nice room for what it provided. I needed a refrigerator as I was carrying food with me. The bed was comfortable and there was a large sofa and a desk available. I only stayed for several hours as I had to get on the road really early. The friendly faces I came in to, though, made my stay really comforting. I appreciated this property for that. However, it made me think that all Sonesta properties are created equal, and chose to stay at another. They are not all equal. I would learn this one may have been stellar in comparison to others.