We arrived at the hotel around 2:30 am after being stuck on Rt. 68 after a tractor trailer turned over. I called when we were in traffic to notify our late arrival and was told I was the fourth person who called and not to worry because there will be someone at desk when we check in. However, when we arrived we were told that we may not have a room because they overbooked. They were able to find us a room on the third floor and it had to be checked first to make sure it was clean and we were told, “I’m pretty sure it’s all good and clean but let me know it if isn’t”. I was a little taken back by that. However we were so exhausted that we were just ready to crash at that point. We had breakfast the next morning which was a nice option. We were staying to participate into the open house WVU was having. We asked the employee at the front desk (I forget her name but she had longer red hair) for a late check out because by the time we got checked in it was almost 3 am. She said the best they could do was 12:30. She wasn’t budging. All we wanted to do was be able to return after the open house to freshen up before hitting the road back to NJ. I was hoping for a 3pm check out. She refused. My sister who was with me contacted her husband who happens to be a titanium Marriott rewards member. It was only then that she gave us a 2pm check out. I was just a little disappointed at the lack of empathy and compassion; especially after returning at 2 and finding the place pretty empty.
3.0分
其他
The first room they put us in it was trashed and not cleaned they did move us rooms and the second one was fine
3.0分
其他
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Just ok, but disappointing
Decent hotel but the fold out sofa was soiled and there were stains on the sheets provided.
I did go to the front desk but they were sold out but did get me more sheets so we could double up.
5.0分
家庭亲子
The room was clean and quiet. Very convenient to dining and activities.
非常棒的住宿体验。干净舒适。
令人失望
酒店看起来像是最近重新装修过的，家具还不错。但有好几处地方的状况让我很不满意。浴室的排气口积满了灰尘。淋浴间的密封胶发霉了，需要更换。停车场和园林绿化也杂乱不堪。我们周五晚上入住，早上7点前就要离开。即使是周末，7点前也没有早餐也显得太早了。这让人很失望。
房间看起来像是新装修的。每天早上都能享用到很棒的早餐。
我不介意重复使用毛巾，但是垃圾不是每天都清理。垃圾都溢出来了，却没人清理。
员工服务非常出色。唯一令人失望的是，早餐宣传上说早上6:30开始供应，但实际上7点才开始，而且选择很少。我们行程安排很紧，等不了那么久。
好的
不。
We arrived at the hotel around 2:30 am after being stuck on Rt. 68 after a tractor trailer turned over. I called when we were in traffic to notify our late arrival and was told I was the fourth person who called and not to worry because there will be someone at desk when we check in. However, when we arrived we were told that we may not have a room because they overbooked. They were able to find us a room on the third floor and it had to be checked first to make sure it was clean and we were told, “I’m pretty sure it’s all good and clean but let me know it if isn’t”. I was a little taken back by that. However we were so exhausted that we were just ready to crash at that point. We had breakfast the next morning which was a nice option. We were staying to participate into the open house WVU was having. We asked the employee at the front desk (I forget her name but she had longer red hair) for a late check out because by the time we got checked in it was almost 3 am. She said the best they could do was 12:30. She wasn’t budging. All we wanted to do was be able to return after the open house to freshen up before hitting the road back to NJ. I was hoping for a 3pm check out. She refused. My sister who was with me contacted her husband who happens to be a titanium Marriott rewards member. It was only then that she gave us a 2pm check out. I was just a little disappointed at the lack of empathy and compassion; especially after returning at 2 and finding the place pretty empty.
The first room they put us in it was trashed and not cleaned they did move us rooms and the second one was fine
Just ok, but disappointing
Decent hotel but the fold out sofa was soiled and there were stains on the sheets provided.
I did go to the front desk but they were sold out but did get me more sheets so we could double up.
The room was clean and quiet. Very convenient to dining and activities.