酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your stay. Please know that this is not the level of service or quality we strive to provide, and I sincerely apologize for the distress and inconvenience you and your family experienced.The situation you described regarding another guest attempting to enter your room is deeply concerning, and I’m grateful that a member of our staff was able to assist you promptly. The safety and comfort of our guests is our top priority, and I will be addressing this matter immediately with our team to ensure it is thoroughly investigated.I also regret to hear about the condition of your room and the confusion surrounding the breakfast vouchers. Your feedback has been shared with our housekeeping and front desk teams so that we can take corrective action and improve clarity on our breakfast policies moving forward.

酒店回复: Thank you for your feedback! We are pleased to hear that you found our staff to be very nice. However, I truly apologize for the issues you experienced with the condition of the room and the cleanliness of the hand towel. This is not the level of quality we strive for, and we take your comments seriously.I’ve already shared your concerns with both our housekeeping and maintenance teams to ensure that the carpet and hallway issues are addressed, and we will reinforce our cleaning protocols to ensure that all linens are fresh and properly checked before being placed in rooms.We appreciate your understanding and hope you’ll give us another chance to provide a much better experience during your next visit.

酒店回复: Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our team was able to make your travel experience a little less stressful after your delayed flight. It’s wonderful to know that the transportation arrangement helped make things easier for you.We truly appreciate your compliments about our friendly staff, beautiful hotel, and breakfast service—we’re glad you found it delicious and convenient. Knowing your stay was restorative and that you plan to visit us again means the world to us.We look forward to welcoming you back on your next trip to Madison!

酒店回复: Thank you for sharing your valuable feedback with us! We truly appreciate your suggestions regarding the accessibility of outlets and USB ports. We understand how important it is for travelers to have convenient charging options, especially with multiple devices. Your idea of adding more outlets and a surge protector at bedside tables and desks is fantastic, and we will definitely take it into consideration as we continue to improve our rooms for future guests.

酒店回复: Thank you for your continued loyalty and for taking the time to share your experience. We truly appreciate your kind words about our staff and are so glad to hear that you’ve been impressed with our hotel over the years.However, I sincerely apologize for the lack of hot water during your stay. That is certainly not the experience we want for our guests, and I completely understand how frustrating that must have been. Please know that our maintenance team has been made aware of this issue and is actively working to ensure it does not happen again.