酒店回复: I am very sorry our accommodations did not meet you expectations. All of our rooms only have one bed and a sofa sleeper, we always recommend that a group of 4 adults reserve a two bedroom suite, those are the only rooms that have 2 beds in them.
酒店回复: Hello David, I'm very sorry about your experience at the Residence Inn. Unfortunately due to situations that may arise, we occasionally become overbooked. The day of your arrival was one of those days. However we did offer you comparable accommodations fully paid for by us at another Marriott hotel.
1.0分
其他
原文
翻译提供方：Google
我已经通过*******支付了房费，现在他们说我必须在柜台再次付款
5.0分
商务出差
原文
翻译提供方：Google
市中心很棒，但随之而来的是一些肮脏和嘈杂的缺点。
5.0分
情侣出游
Very nice location, great downtown access to dining, the Milwaukee Market, etc. Secured parking ramp across the street (additional fee).
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酒店回复: We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and comfortable accommodations all helped make your trip enjoyable. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area.
3.0分
其他
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Location is great. Only two employees were friendly: Stephanie (breakfast) and Briana ( front desk). Dissatisfied with: 1. Only one elevator working and then, this one stopped working for hours; 2. Room appeared tired,nothing compared to pictures; 3. Poor ventilation in bathroom: 4. Front desk staff needs training in welcoming smile and attitude; 5. Housekeeping team appeared overwhelmed.
4.0分
情侣出游
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We were upgraded whoch was great but it seemed a waste aincw we were only staying one night. The bed was comfortable. The body wash dispenser was laying on the floor of the shower. Overall the property shows like it is very upscale but it could use some updates in the rooms.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing a review about your recent stay with us.It is always encouraging to receive feedback, Your feedback has been shared with our team. Once again, I appreciate you taking the time to leave a review about your recent visit.We hope to welcome you again soon.
我一直很喜欢住Residence Inn。酒店员工非常棒，为了配合我的行程，特意让我提前办理了入住。房间又大又舒服。厨房这个设施很不错。地理位置对我来说也完美，去我想去的地方都很方便。
如果您想要基本服务，千万别住这家酒店。
这家酒店没有管理团队，所以别指望能得到任何帮助或服务。白天的前台工作人员还算热情，但下班后和周末的工作人员就别想了——他们宁愿**也不愿意帮忙。酒店地理位置优越，但就基本的客户服务而言，远远低于万豪酒店应有的水准。而且，您根本无法上下楼梯，因为除了底层出口外，其他楼层都被锁住了。前台工作人员甚至连制服都没有；可见这家酒店有多么不专业、多么荒谬。
这家酒店糟透了。酒店非常老旧，房间也很陈旧，从浴室到厨房区域再到家具，都让人失望。酒店设施不足。此外，停车位有限，我们被告知要停在街对面的公共停车场，但那里感觉很不安全。办理入住时，我们被安排到了错误的房型，他们说是系统出错。而且，我原本打算买瓶水，结果到了入住时才拿到金卡会员礼包——免费瓶装水，直到我主动索要才收到。我以后绝不会再入住这家酒店，也会建议其他旅客选择其他酒店。
抵达时接待很差，接待员非常冷淡，不热情。我预订了 4 位成人的房间，我知道房间里有一张沙发床，但是它已经完全过时了，而且中间是空心的。只有3套毛巾。对于一晚超过 400 美元的住宿，我期望能更舒适一些。
提前 2 个月预订。前往密尔沃基参加酒店对面的一场音乐会。前一天打电话询问是否可以在房间里加一张折叠床，预订部告诉我，已经加了一张便条，确认了我们的请求。下午 6 点到达酒店。被告知我们的预订已被取消。前台说是 ******* 的错，他们超额预订了酒店，即使我指出我提前两个月预订了，他们仍然声称他们无法知道我的预订时间。他们提供了一家 15 分钟路程外的酒店。坦率地说，整个经历让我再也不想住在 Residence Inn 了。似乎他们无法履行他们的预订。
那天晚上，我一路开车回到了伊利诺伊州中部。
我已经通过*******支付了房费，现在他们说我必须在柜台再次付款
市中心很棒，但随之而来的是一些肮脏和嘈杂的缺点。
Very nice location, great downtown access to dining, the Milwaukee Market, etc. Secured parking ramp across the street (additional fee).
Location is great. Only two employees were friendly: Stephanie (breakfast) and Briana ( front desk). Dissatisfied with: 1. Only one elevator working and then, this one stopped working for hours; 2. Room appeared tired,nothing compared to pictures; 3. Poor ventilation in bathroom: 4. Front desk staff needs training in welcoming smile and attitude; 5. Housekeeping team appeared overwhelmed.
We were upgraded whoch was great but it seemed a waste aincw we were only staying one night. The bed was comfortable. The body wash dispenser was laying on the floor of the shower. Overall the property shows like it is very upscale but it could use some updates in the rooms.