The breakfast staff was wonderful, kept the area clean and constantly refilled the food supplies.
The room staff started with trash under the table between the beds where it stayed the entire week we were there. It was never picked up. Ugh.
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酒店回复: Hello there, We wanted to take a moment to say thanks for the feedback on your recent stay here at our property. We appreciate your detailed feedback and will share your comments with our team as we continually work to improve our overall guest experience. We wish you safe travels and comfortable accommodations in all your future journeys.Best, Mai V.
5.0分
其他
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I stayed only one night it was very clean, and staff was very friendly. Breakfast was good and filling.
I had just completed a 24 hr endurance event and I looked it I just completed it when I walked in, but your staff was very helpful and nice. My room was comfortable will stay again next for same event.
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酒店回复: Hello Karen, Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Best, Mai
2.0分
家庭亲子
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We chose it for pool/hot tub. We arrived to find both were down and had been for weeks. Because we booked with ******* they offered no refund and wouldn’t allow us to cancel the reservation. We were ripped off!
5.0分
情侣出游
Every staff was very nice, the only thing is they should mentioned that the pool is out of service on the website.
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酒店回复: Hello there, We wanted to take a moment to say thanks for the feedback on your recent stay here at our property. We appreciate your detailed feedback and will share your comments with our team as we continually work to improve our overall guest experience. We wish you safe travels and comfortable accommodations in all your future journeys.Best, Mai V.
4.0分
其他
Excellent front desk staff. Five stars for them. Breakfast choices were good.
Hot tub was out of order.
5.0分
朋友出游
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I enjoyed the accommodations very well, room was nice, grounds were well kept. I actually left some clothes behind and realized it 2 hours later while traveling back to Georgia. I called the hotel, told them what I'd done and they gathered the stuff up and shipped it to me. Very grateful.
5.0分
其他
Staff very welcoming and polite. Room very clean and spacious. Love the coffee bar open and srocked with amenities.
4.0分
商务出差
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A good place, clean and well-maintained. However, there's room for improvement in terms of the somewhat dicey AC system. MOST IMPORTANT, THOUGH, IS THE NEED FOR THE BEDDING TO USE HYPO-ALLERGENIC SHEETS TO AVOID ITCHING, ETC.
2.0分
家庭亲子
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The first room they checked me into was never cleaned, beds had been slept in, no toilet paper in the bathroom. Went to front desk, they apologized and gave $25 gift card and a new room. Second room was disgusting, bed spread and who knows what all over, floor had food left behind. Called the front desk had them come to the room to see for themselves, again apologized for the unclean rooms and again checked us into a different room them looked in before handing us the keys. Front desk staff was good about the whole thing.
3.0分
商务出差
I was given the wrong room that I had previously paid for. They stated they were over booked and downsized my room.
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酒店回复: Hello Brooke, We wanted to take a moment to say thanks for the feedback on your recent stay here at our property. We appreciate your feedback and will share your comments with our team as we continually work to improve our overall guest experience. We wish you safe travels and comfortable accommodations in all your future journeys.Best, Mai V.
Breakfast good; room cleaning poor
The breakfast staff was wonderful, kept the area clean and constantly refilled the food supplies.
The room staff started with trash under the table between the beds where it stayed the entire week we were there. It was never picked up. Ugh.
I stayed only one night it was very clean, and staff was very friendly. Breakfast was good and filling.
I had just completed a 24 hr endurance event and I looked it I just completed it when I walked in, but your staff was very helpful and nice. My room was comfortable will stay again next for same event.
We chose it for pool/hot tub. We arrived to find both were down and had been for weeks. Because we booked with ******* they offered no refund and wouldn’t allow us to cancel the reservation. We were ripped off!
Every staff was very nice, the only thing is they should mentioned that the pool is out of service on the website.
Excellent front desk staff. Five stars for them. Breakfast choices were good.
Hot tub was out of order.
I enjoyed the accommodations very well, room was nice, grounds were well kept. I actually left some clothes behind and realized it 2 hours later while traveling back to Georgia. I called the hotel, told them what I'd done and they gathered the stuff up and shipped it to me. Very grateful.
Staff very welcoming and polite. Room very clean and spacious. Love the coffee bar open and srocked with amenities.
A good place, clean and well-maintained. However, there's room for improvement in terms of the somewhat dicey AC system. MOST IMPORTANT, THOUGH, IS THE NEED FOR THE BEDDING TO USE HYPO-ALLERGENIC SHEETS TO AVOID ITCHING, ETC.
The first room they checked me into was never cleaned, beds had been slept in, no toilet paper in the bathroom. Went to front desk, they apologized and gave $25 gift card and a new room. Second room was disgusting, bed spread and who knows what all over, floor had food left behind. Called the front desk had them come to the room to see for themselves, again apologized for the unclean rooms and again checked us into a different room them looked in before handing us the keys. Front desk staff was good about the whole thing.
I was given the wrong room that I had previously paid for. They stated they were over booked and downsized my room.