酒店回复: Thank you for taking the time to share your thoughts regarding your recent stay. Your feedback has been shared with our leadership team.
5.0分
家庭亲子
原文
翻译提供方：Google
一切都很好我很高兴
5.0分
其他
展开
Room was nicely decorated, spacious & clean. Plenty of free parking & close to food options. 2 bottled waters in room was appreciated since I’ve been to other hotels where that’s not provided.
Only thing I would fix is hotel was not pulling up in Apple Maps as I was leaving O’Hare airport on the drive. I had to pull over and find the actual address & enter that in manually.
展开
酒店回复: Thank you for your wonderful 10-star review! We are thrilled to hear that you enjoyed your stay with us at Delta Hotels Mount Pleasant. It’s fantastic to know that you found your room nicely decorated, spacious, and clean. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We appreciate your feedback regarding the complimentary bottled waters; we believe that small touches can make a big difference. Also, thank you for bringing the Apple Maps issue to our attention. We understand how important it is for our guests to find us easily, and we will look into this to ensure a smoother experience for future visitors.We hope to welcome you back soon for another enjoyable stay!
4.0分
其他
展开
I love it to be here but the breakfast was not good at all ..they charged me 60 for 2 adult and 2 kids.. with that money i could go somewhere elseand better options
展开
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Delta Hotels Mount Pleasant. We are delighted to hear that you enjoyed your time with us, but we are genuinely sorry to learn that the breakfast did not meet your expectations.We understand that dining options are an important part of any stay, especially for families. Your comments about the value and variety of our breakfast offerings are invaluable, and we will certainly take them into consideration as we strive to enhance our guest experience. We appreciate your honest input and hope to have the opportunity to welcome you back for a more satisfying experience in the future.
2.0分
其他
展开
Staff eating at the front desk! 2nd visit there no microwave in the room. Wasps nest outside. No knowledge of what tickets given out were for. Unprofessional dress. Some house keeper spoke no English.
我旅行时被多收了费用，酒店当时承诺在我退房前会将多收的钱退还给我。现在都快一个星期了，我还没收到那笔钱。
工作人员非常好，特别感谢 Yaniz。
酒店非常干净舒适，早餐也很棒。
令人毛骨悚然的是，办理入住时，第一次走进房间，电视就开着，播放着酒店的频道，屏幕上还显示着我的名字。真让人不爽。
酒店很漂亮，但当时客满，所以浴室不太干净，毛巾也等了很久才送来。前台不知道怎么加我的万豪积分。
大约五年前我住在那里的时候，那是一家比较扎实、端庄的酒店，但买下来装修后，它就变成了一家非常便宜的酒店。早餐也很遗憾没有火腿香肠之类的，本来以为是新冠疫情的影响，本来以为如果有早餐（免费）就好了，但是一个看起来像个小伙子的年轻人兼职工人...我被收取了 8 美元。我本来打算以后和一群人一起住，但我认为我不能使用这家酒店。
一切都很好我很高兴
Room was nicely decorated, spacious & clean. Plenty of free parking & close to food options. 2 bottled waters in room was appreciated since I’ve been to other hotels where that’s not provided.
Only thing I would fix is hotel was not pulling up in Apple Maps as I was leaving O’Hare airport on the drive. I had to pull over and find the actual address & enter that in manually.
I love it to be here but the breakfast was not good at all ..they charged me 60 for 2 adult and 2 kids.. with that money i could go somewhere elseand better options
Staff eating at the front desk! 2nd visit there no microwave in the room. Wasps nest outside. No knowledge of what tickets given out were for. Unprofessional dress. Some house keeper spoke no English.