I WAS SURPRISED IT WAS TWO FLIGHTS OF STAIRS TO THE ROOMS. THE TOILET WAS EXTREMLY LOW. THE TILE FLOORS IN THE BATHROOM WERE VERY SLIPPERY. NOT MANY CHANNELS ON THE TV. THERE WAS VERY LIMITED PARKING DUE TO THE PUB NEXT DOOR. I HAD TO WAIT UNTIL SOMEPNE CAME OUT OF THE PUB TO GET A PARKING SPOT
3.0分
情侣出游
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The headboard of the bed would shake whenever the people in the suite beside us would open/close their door. The bed itself was also extremely noisy too when ever you sit/toss/turn.
Tv is a good size but the image quality is poor and the tv guide wouldn't load.
Free breakfast is fine however, there was no serving utensil for the boiled and peeled eggs so people were just using their hands. Also no hand sanitizer in breakfast area.
FYI this location is right beside a xxx store.
Staff here are friendly. When we first checked in around 9pm, i was kind of surpised that I was questioned about how I got into the building. Was just an unusual thing to be asked. I booked the room on ******* and there was no indication that doors to enter the hotel would be locked at a certain time.
3.0分
家庭亲子
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Hotel was fine. Very friendly staff. The beds were noisy. The mattress must have a cover on it so every time you moved or turned, it sounded like you were rolling on a hige potato chip bag. Not a restful sleep.
3.0分
情侣出游
Located in a ***** mall, the breakfast the next morning was terrible - only stayed one night and that was more than enough.
3.0分
家庭亲子
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The overall experience was not satisfactory due to the front desk staff. All were unwelcoming, and particularly the next morning front desk staff, Ravneet. Ravneet was rude as she tends to argue with customers. When we showed that the syrup was not coming out of the tap, she asked us to pour it into a cup from the tub. This type of staff should not be in the service industry. I am disappointed and dissatisfied. I will never recommend this property to my friends.
5.0分
其他
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Great staff
All was good at the hotel itself. Where we encountered issues is the website said there were 2 floors and there wasn’t. Stairs are very difficult for both myself and my husband. The staff was very helpful where they could be. Had we known this information beforehand we would have booked elsewhere.
5.0分
商务出差
I was surprised how nice this hotel is, clean and in a good safe location. I would go there again.
1.0分
其他
We didn't even get to stay at the hotel because we came after midnight. Did not get a refund
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酒店回复: Thank you for your feedback. We’re sorry to hear that you couldn’t stay with us. As per our 24-hour cancellation policy, we are unable to issue a refund for bookings where no cancellation notice is received. Since we held the room for you, the charge was applied as per the policy.We understand that travel plans can change unexpectedly, and we hope to have the opportunity to welcome you in the future under better circumstances. If you have any questions or concerns, please feel free to reach out.
健身房非常简陋，缺少设备，没有电梯，停车场很远。除此之外，服务很好，早餐不错，房间干净
地理位置优越，房间舒适。
I WAS SURPRISED IT WAS TWO FLIGHTS OF STAIRS TO THE ROOMS. THE TOILET WAS EXTREMLY LOW. THE TILE FLOORS IN THE BATHROOM WERE VERY SLIPPERY. NOT MANY CHANNELS ON THE TV. THERE WAS VERY LIMITED PARKING DUE TO THE PUB NEXT DOOR. I HAD TO WAIT UNTIL SOMEPNE CAME OUT OF THE PUB TO GET A PARKING SPOT
The headboard of the bed would shake whenever the people in the suite beside us would open/close their door. The bed itself was also extremely noisy too when ever you sit/toss/turn.
Tv is a good size but the image quality is poor and the tv guide wouldn't load.
Free breakfast is fine however, there was no serving utensil for the boiled and peeled eggs so people were just using their hands. Also no hand sanitizer in breakfast area.
FYI this location is right beside a xxx store.
Staff here are friendly. When we first checked in around 9pm, i was kind of surpised that I was questioned about how I got into the building. Was just an unusual thing to be asked. I booked the room on ******* and there was no indication that doors to enter the hotel would be locked at a certain time.
Hotel was fine. Very friendly staff. The beds were noisy. The mattress must have a cover on it so every time you moved or turned, it sounded like you were rolling on a hige potato chip bag. Not a restful sleep.
Located in a ***** mall, the breakfast the next morning was terrible - only stayed one night and that was more than enough.
The overall experience was not satisfactory due to the front desk staff. All were unwelcoming, and particularly the next morning front desk staff, Ravneet. Ravneet was rude as she tends to argue with customers. When we showed that the syrup was not coming out of the tap, she asked us to pour it into a cup from the tub. This type of staff should not be in the service industry. I am disappointed and dissatisfied. I will never recommend this property to my friends.
Great staff
All was good at the hotel itself. Where we encountered issues is the website said there were 2 floors and there wasn’t. Stairs are very difficult for both myself and my husband. The staff was very helpful where they could be. Had we known this information beforehand we would have booked elsewhere.
I was surprised how nice this hotel is, clean and in a good safe location. I would go there again.
We didn't even get to stay at the hotel because we came after midnight. Did not get a refund