Hotel was beautiful and amazing. No coffee bar and the coffee in the lobby and the restaurant was disgusting.
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酒店回复: I'm glad you enjoyed your stay despite imperfections! Your positive feedback means a lot to us and fellow travelers. We look forward to improving your experience next time. Thank you!
5.0分
家庭亲子
The rooms could use some updating. Couldn’t login to streaming services and there was no hot water in the sink. Location was good
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酒店回复: Thank you for complimenting our location, even though our accommodations didn't meet your expectations. We value your honest feedback and would be happy to host you again if given the chance, as I know what you experienced isn't typical of our usual guest experience.
5.0分
商务出差
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If you are staying in Charleston, you should think of the IHG Mount Pleasant as a convenient option to the $300-$400 per night hotels in the historical district or french quarter. A 10-minute, $10 Lyft/Uber ride away, you can enjoy Charleston for half or even less than half the price. The staff is great (very hospitable) and the food is ok for hotel food. My flight was delayed and I holed up in the resteraunt for a few hours before catching a later flight. The staff took care of me while I worked, sitting me next to a plug to keep my laptop plugged in and my diet coke flowing. they were sweet in how they took care of me. Five Stars!
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酒店回复: We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon!
5.0分
情侣出游
Front desk staff was super knowledgeable about the area and gave great recommendations for things to do and places to eat.
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酒店回复: We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon!
5.0分
其他
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We spent only one night at the Hotel Indigo, but the friendly staff and luxurious setting just minutes from the heart of Charleston will have us returning. Our room was clean and spacious. The restaurant and bar were excellent. The multiple pools outside were lovely. Perfect place to stay when visiting this fun city.
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酒店回复: Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.
4.0分
其他
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The service in the outdoor restaurant was very slow and it wasn’t crowded at all!
Closets are too small.
You buy name brand/high quality tisdues (Kleenex) but TERRIBLE low quality toilet paper.
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酒店回复: I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.
4.0分
其他
Room was comfortable and clean. Maid service could have been a bit better 2nd day. Like coffee refills and empty the trash.
Staff front desk was great.
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酒店回复: While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience.
酒店位置和设施都还行。但房间的维护有点不到位（浴室水槽漏水）。有些员工不太友善和通情达理，他们甚至想为开一瓶酒这种小事收取15美元的费用。我们房间有两张床，但清洁人员有一天换了其中一张床的床单，另一天又换了另一张的，我搞不懂这是为什么。我们付了费的早餐有两次没吃到，一次是因为我们迟到了一分钟，另一次是因为我们早上要很早离开。除了押金，他们还收取了一些设施费，这些我们在预订时并不知情，而且这笔费用在入住期间还涨价了，感觉像被骗了。早上，隔壁一直在钻孔施工，把我们吵醒了，都没怎么睡好。
我在查尔斯顿芒特普莱森特区住的这家酒店体验非常棒。设施一流，我特别喜欢健身房和游泳池。工作人员很友好，乐于助人，让我的旅程更加愉快。我强烈推荐这家酒店给任何想在查尔斯顿获得绝佳体验的人。
酒店大堂装修得很新，但房间看起来有些过时。浴室非常小。不过泳池区域很不错！
Hotel was beautiful and amazing. No coffee bar and the coffee in the lobby and the restaurant was disgusting.
The rooms could use some updating. Couldn’t login to streaming services and there was no hot water in the sink. Location was good
If you are staying in Charleston, you should think of the IHG Mount Pleasant as a convenient option to the $300-$400 per night hotels in the historical district or french quarter. A 10-minute, $10 Lyft/Uber ride away, you can enjoy Charleston for half or even less than half the price. The staff is great (very hospitable) and the food is ok for hotel food. My flight was delayed and I holed up in the resteraunt for a few hours before catching a later flight. The staff took care of me while I worked, sitting me next to a plug to keep my laptop plugged in and my diet coke flowing. they were sweet in how they took care of me. Five Stars!
Front desk staff was super knowledgeable about the area and gave great recommendations for things to do and places to eat.
We spent only one night at the Hotel Indigo, but the friendly staff and luxurious setting just minutes from the heart of Charleston will have us returning. Our room was clean and spacious. The restaurant and bar were excellent. The multiple pools outside were lovely. Perfect place to stay when visiting this fun city.
The service in the outdoor restaurant was very slow and it wasn’t crowded at all!
Closets are too small.
You buy name brand/high quality tisdues (Kleenex) but TERRIBLE low quality toilet paper.
Room was comfortable and clean. Maid service could have been a bit better 2nd day. Like coffee refills and empty the trash.
Staff front desk was great.