酒店回复: Thank you for your feedback. We’re glad to hear you found the room clean and our front desk staff kind.We apologize for the unpleasant smell in the bathroom and will have our maintenance team look into it to ensure it is resolved promptly.We appreciate you bringing this to our attention and hope to welcome you back for an even better stay.
4.0分
其他
原文
翻译提供方：Google
干净舒适。位置便利，靠近机场。
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酒店回复: Thank you very much for your kind feedback. We're glad to hear you found the space clean and comfortable, and that the location near the airport was convenient for you. We hope to welcome you again in the future!
5.0分
情侣出游
Room very clean
Front desk staff very friendly and helpful
Shuttle service great
Breakfast very good
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酒店回复: Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed your stay — from the clean room and friendly front desk service to the convenient shuttle and delicious breakfast.Your comments mean a lot to our team, and we look forward to welcoming you back for another great stay soon.Warm regards,
5.0分
其他
Clean room with a very comfortable bed. Breakfast was good. Shuttle on time and courteous.
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酒店回复: Thank you for your kind review! We’re delighted to hear that you enjoyed the cleanliness of your room, the comfortable bed, and our breakfast.We’re also glad that our shuttle service was punctual and courteous. We look forward to welcoming you back on your next visit!Kind regards,
3.0分
情侣出游
Room was in good condition, you could tell the hotel had been semi-recently renovated. The staff were very nice and the breakfast was decent.
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay and appreciated our recently renovated rooms, friendly staff, and breakfast. Your kind words mean a lot to our team.We hope to have the pleasure of welcoming you back again soon!Warm regards,
5.0分
家庭亲子
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Very convenient location when dealing with a cancelled flight. The shuttle service was great. Clean comfortable rooms. The breakfast buffet was a bonus. And the staff was very helpful.
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酒店回复: Thank you so much for taking the time to share your experience. We're thrilled to hear that our location, shuttle service, and facilities helped make your stay more comfortable, especially during such an unexpected situation.It’s great to know that you enjoyed our clean and comfortable rooms, the breakfast buffet, and the helpfulness of our staff. Your satisfaction is our top priority, and we truly appreciate your positive feedback.We hope to welcome you back!Best regards,
3.0分
情侣出游
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Power outage in the middle of the night which was a planned outage no notification it was happening. Construction right next door late and early no mention or rooms offered on opposite side. Electrical outlet in barhroom pulled out of the wall. Shower not working properly and not draining standing in a foot of water after shower. Staff were nice but no compensation. Would not stay again or recommend.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand how disruptive an unexpected power outage, nearby construction noise, and maintenance issues in your room can be, and we are sorry that this affected your comfort.Your comments have been shared with our team to ensure that notifications about planned outages and room maintenance are clearly communicated, and that room conditions meet our standards. We also appreciate your recognition of our staff’s efforts, and we regret that your experience did not warrant a more satisfactory resolution.We take feedback like yours seriously, and we hope to use it to improve for future guests.Sincerely,
2.0分
情侣出游
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There were no elevators to the second floor. Lugging two heavy suitcases up the stairs isn’t easy and inconvenient. The breakfast area was too small to move around. It was very insulting to stay in a place for that price
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酒店回复: Thank you for taking the time to share your feedback.We’re truly sorry to hear that your experience did not meet your expectations. We understand how inconvenient it can be to carry heavy luggage without an elevator, and we apologize for the difficulty this caused.We also regret that the breakfast area felt cramped during your visit. Your comments are important to us, and we take them seriously as we continue to look for ways to improve the comfort and overall experience for our guests.Thank you again for your feedback
4.0分
情侣出游
Big room, clean and comfortable. Great shuttle service from and to the airport (YUL)
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酒店回复: Thank you for your kind words! We’re delighted to hear that you enjoyed your spacious, comfortable room and appreciated our airport shuttle service. We look forward to welcoming you back on your next visit!
房间宽敞干净，整体环境安静。
房间干净漂亮，就是卫生间有股酸味。前台工作人员很友善。
干净舒适。位置便利，靠近机场。
Room very clean
Front desk staff very friendly and helpful
Shuttle service great
Breakfast very good
Clean room with a very comfortable bed. Breakfast was good. Shuttle on time and courteous.
Room was in good condition, you could tell the hotel had been semi-recently renovated. The staff were very nice and the breakfast was decent.
Very convenient location when dealing with a cancelled flight. The shuttle service was great. Clean comfortable rooms. The breakfast buffet was a bonus. And the staff was very helpful.
Power outage in the middle of the night which was a planned outage no notification it was happening. Construction right next door late and early no mention or rooms offered on opposite side. Electrical outlet in barhroom pulled out of the wall. Shower not working properly and not draining standing in a foot of water after shower. Staff were nice but no compensation. Would not stay again or recommend.
There were no elevators to the second floor. Lugging two heavy suitcases up the stairs isn’t easy and inconvenient. The breakfast area was too small to move around. It was very insulting to stay in a place for that price
Big room, clean and comfortable. Great shuttle service from and to the airport (YUL)