酒店回复: Thank you for taking the time to review your recent stay. We apologize all was not perfect for you. While yes, the one bedroom suite can accommodate 4 people, that requires 2 to sleep on a pull out couch.
酒店回复: Thank you for the great review. We apologize all was not perfect, but appreciate you still giving us a great score. The next time you visit we'll be sure to provide a perfect stay.
酒店回复: Thank you for the review. We're sorry to hear about your issues with the pressure and temperature in the shower, as well as the service received. We are looking into this to see what occurred and what we could have done better.
酒店回复: We're terribly sorry your stay was unsatisfactory. Please reach out to me personally to discuss. In the meantime I will get into these rooms to see what you're referring to and will address accordingly.Matt
4.0分
情侣出游
原文
翻译提供方：Google
位于从纽约向南的途中，交通便利。
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酒店回复: Thank you for the review! Yes, we are conveniently located in central NJ, so we are glad we worked our for you. Please stop by the next time you pass by the area.
There was a unfortunate water main breakage which happens. They sent out communications that water will be cut off around 10:00 p.m. that evening I arrived to my room roughly around 9:30 so that's fine. I saw the page. I didn't panic or anything because I knew I had plenty of time to use the bathroom and take a shower. Unfortunately, as soon as I finish using the bathroom I went to flush the toilet and the water was able to flush because there was some in the tank. However, when I went to go wash my hands there was no water very unfortunately. Luckily for me I had hand sanitizer and some of my drinking water available that I was able to mix in a bowl with soap to help clean myself up. It was very inconvenient and also it shortened my drinking water supply. Understand things happen especially with maintenance so I ain't want to talk to the front desk and they were sorry for my inconvenience. So far so good. The next day when I was checking out I went to talk to the manager so I can have a partial refund for the night or at least some kind of significant gesture of the major inconvenience and I received the equivalent according to their words of an eighth of a stay in points. Not even the night or a day or even a personal apology as the general manager was communicating to me through the front desk associate although they were just literally a room apart. Not the kind of management style that I like to see as someone who's been an executive in IT for a long time.
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酒店回复: Thank you for the review. We're sorry you experienced this issue. Unfortunately with the severity of the leak we had to shut the water off slightly earlier than we wanted. We tried to accommodate helping all of the guests that were inconvenienced, but clearly there were lapses. We hope to have you back again the next time you visit so we can make up for this and give you the type of stay that is expected.Regards,Management
5.0分
情侣出游
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It was absolutely wonderful!!
Breakfast was great everyday!
We loved the set up of the room - bedroom was separate from living room space so we didn’t disturb each other if someone was still asleep. TVs in both the bedroom and living room. Kitchen area was great. The only drawback was the island for dining. You could not sit comfortably at the island because there was no place to put your feet. Your feet were squished between the chair and the wall of the island.
Hotel was very clean. Will absolutely stay here again.
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酒店回复: Thank you for the great review! We're so glad you enjoyed your time with us. We work hard to provide a clean and comfortable hotel for our guests, and it's always rewarding to hear when we have done so.
2.0分
商务出差
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Hotel was under renovation, closed down the pool. ******* did not list on their end. The hotel listed it on their website. The manager said they’ve reached out to ******* multiple times but no change.
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酒店回复: Thank you for taking the time to review your recent stay. We apologize we did not deliver the stay you were expecting. Please know that the ******* website does note that the pool is closed; it is just not front and center as a banner like our website lists. For ******* you have to click on the "policies" button to see the pool closure, which we know the majority of guests will never click. This is why we always encourage folks to join the IHG One Rewards program and book directly through us to get the best rate and the most accurate hotel information.
房间翻新了，非常干净，床上用品也很舒适。玛丽亚是一位很棒的厨房主人。谢谢你的热情款待，玛丽亚！
对住宿不满意，因为他们宣传房间是无烟的，但 4 人却睡在对面，第一晚没有解决任何问题，最后只能睡在沙发上。第二天他们给了其他房间，但酒店房间仍然有类似的烟味，不适合家庭住宿。这是一个普通的地方。
微波炉的摆放位置、垃圾处理器和墙上的油漆都不太牢固，这些地方还有待改进。维修人员花了两天时间才修好垃圾处理器。除此之外，我的整体住宿体验非常棒，我会再来的。
我们的淋浴根本不能用。既没有水压也没有热水。凌晨 1 点，我不得不去街上一家健身房，用他们的淋浴来洗掉头发上的洗发水。管理人员拒绝赔偿我或更换房间，然后变得很不友好。我们因为条件和管理不善而在入住期间中途离开。我们搬到了隔壁的酒店，他们的水压非常好，所以他声称该地区的水质问题不实。
我希望可以分享照片。这家酒店散发着病态建筑综合症的气味。他们给我安排的第一个房间有香烟和烟味。太恶心了。他们给我安排的第二个房间的浴室有漏水，浴缸和淋浴周围未上漆的墙壁周围都是黑色霉菌。卧室灯没有灯，闻起来很难闻。第三个房间稍微好一点，至少我可以洗澡。气味没有那么难闻。我会要求退还这次住宿的费用。这是非常不可接受的
位于从纽约向南的途中，交通便利。
有浴缸真是太好了。
前面有餐馆和药店，很方便。
离车站有点远，不过如果有Uber就可以了。
Management should do better
There was a unfortunate water main breakage which happens. They sent out communications that water will be cut off around 10:00 p.m. that evening I arrived to my room roughly around 9:30 so that's fine. I saw the page. I didn't panic or anything because I knew I had plenty of time to use the bathroom and take a shower. Unfortunately, as soon as I finish using the bathroom I went to flush the toilet and the water was able to flush because there was some in the tank. However, when I went to go wash my hands there was no water very unfortunately. Luckily for me I had hand sanitizer and some of my drinking water available that I was able to mix in a bowl with soap to help clean myself up. It was very inconvenient and also it shortened my drinking water supply. Understand things happen especially with maintenance so I ain't want to talk to the front desk and they were sorry for my inconvenience. So far so good. The next day when I was checking out I went to talk to the manager so I can have a partial refund for the night or at least some kind of significant gesture of the major inconvenience and I received the equivalent according to their words of an eighth of a stay in points. Not even the night or a day or even a personal apology as the general manager was communicating to me through the front desk associate although they were just literally a room apart. Not the kind of management style that I like to see as someone who's been an executive in IT for a long time.
It was absolutely wonderful!!
Breakfast was great everyday!
We loved the set up of the room - bedroom was separate from living room space so we didn’t disturb each other if someone was still asleep. TVs in both the bedroom and living room. Kitchen area was great. The only drawback was the island for dining. You could not sit comfortably at the island because there was no place to put your feet. Your feet were squished between the chair and the wall of the island.
Hotel was very clean. Will absolutely stay here again.
Hotel was under renovation, closed down the pool. ******* did not list on their end. The hotel listed it on their website. The manager said they’ve reached out to ******* multiple times but no change.