酒店回复: Dear Guest,Thank you so much for your kind and thoughtful review! We're delighted to hear that you found our hotel clean and tidy, and that you enjoyed the variety of facilities and dining options available in our lobby. It's great to know that our breakfast, coffee, and bread made a positive impression!We're also pleased that our location near Terminal 2 and the convenience of takeout services added to your comfort. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.We look forward to welcoming you back on your next visit!Warm regards,Cristina MironovFront Office Manager
酒店没有拖鞋，打电话问前台，竟然说“ran out”，我说，你们是酒店连拖鞋都没了？ “are you kidding me？” 对方竟然理直气壮的说，“yes。”
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay.It is disappointing to hear about the delay in front desk service and the misunderstanding regarding your breakfast inclusion. We strive to provide attentive and clear communication, and I’m sorry we fell short on this occasion.. Your feedback will be shared with our staff to ensure improved training and guest service.Please know that your experience is not reflective of our usual standards, and we hope you might give us another opportunity to provide you with a better stay in the future.If you would like to discuss this further, please feel free to reach out to me directly.Warm regards,Cristal BalladaresGuest Relations Manager
酒店回复: Dear Guest,Thank you for your kind feedback! We're so pleased to hear that you enjoyed the convenience of our location, the quality of our environment, and the level of service provided by our team. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.We truly appreciate your support and look forward to welcoming you back for another great stay!Warm regards,Cristina MironovFront Office Manager
卫生：干净整洁
设施：齐全大堂有各式餐厅早餐咖啡面包都很不错
交通离机场近，t2过去只要六分钟车程，外卖也方便可以点到
酒店位置开车距离温莎也就二十多分钟，性价比很高，前台小哥感觉英语不是很好，早餐还是传统的英式全国都是那几样，说一个酒店房间的小常识，如果不关门，空调会自动熄掉，关上门后重启。
酒店很干净，员工也很有礼貌。不过，从希思罗机场坐公交车过来不太方便，除非打车，或者在丽笙酒店下车再走四分钟过来。早餐自助餐有待改进，沙拉和蔬菜的选择不多。华夫饼也太甜了，口感很硬，像烤饼一样厚实。
房间非常老旧了，和图片效果完全不一样，枕头 被套和被芯还有浴巾毛巾都很老旧脏兮兮的感觉，要不是退不了房间加上之前才换了酒店折腾了一晚折腾不动了，大白天的我是真不会住的～而且之前预定之前我是提了要求的要求安静的房间，结果第一次给我的就是一个低楼层的靠近电梯出门电梯就是房间，刚好那个对着大堂酒吧吵死了，搞得我行李都没来得及放拖着行李就赶紧下去又换房间～
航班无法正常因此入住，入住前台没人需要呼叫，入住后说需不需要早餐，我说含早的，最后才看到了，感觉reception 很不专业。
酒店没有拖鞋，打电话问前台，竟然说“ran out”，我说，你们是酒店连拖鞋都没了？ “are you kidding me？” 对方竟然理直气壮的说，“yes。”
老牌英式酒店，国外同事帮忙订的房间，结果少订了一天，还必须得让公司同事打电话说，才能给公司优惠房价，太死板，最后自己在携程秒订，房价一样便宜。
酒店员工非常友善，帮了我们大忙。房间宽敞整洁。开放式公共区域很吸引人，适合放松休息，喝点东西或吃点小吃。
桑拿浴室和蒸汽房在长途旅行后放松身心非常棒，而且食物价格合理，质量也很好。酒店位置不难找，但如果你乘坐伊丽莎白线，从海耶斯与哈林顿车站走过来会很远。你需要打车或乘坐公交车才能到达酒店。
这酒店太贵了，完全不值这个价。房费之外还要额外收取网络费，简直让人无法相信。纯粹是企业贪婪。他们还宣传有机场接送服务，但实际上根本没有。打优步到那里要35英镑。
酒店就在希思罗机场旁边，对于赶早班机的人来说非常方便。隔壁酒店还有一家印度餐厅，早餐也不错，有零点菜单可选。
交通便利环境好服务好