酒店回复: Our apologizes for the communication issues with the reservation. For future reservations to make sure your requests are being met, please contact the hotel directly. Thank you.
酒店回复: Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Our apologizes for the inconvenience during your time here. Please know that your feedback is extremely valuable to us
酒店回复: Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us
4.0分
家庭亲子
原文
翻译提供方：Google
干净的房间配备了您所需的一切
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酒店回复: Grazie per la sua recensione! Siamo felici che abbia trovato le nostre camere pulite e ben attrezzate. Speriamo di poterla accogliere nuovamente presto.
2.0分
家庭亲子
原文
翻译提供方：Google
空调噪音很大。不得不换房间。
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酒店回复: Thank you for your feedback. We strive to provide the best experience possible, and we’re sorry to hear we did not met your expectations. Your input helps us improve.
4.0分
家庭亲子
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Although I had indicated four guests were staying the complimentary breakfast only covered two guests. We ended up having to pay for our daughters. The restaurant attached was beautiful though.
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酒店回复: Thank you for sharing your experience with us. We apologize for the confusion regarding the breakfast allocation—your stay should feel seamless, and we’re sorry this detail caused any inconvenience. We’re pleased to know that you enjoyed the beautiful setting of the restaurant, and we appreciate you taking the time to offer your feedback. Please let us know if there’s anything we can do to make your next visit even better.
2.0分
其他
There was an awful odor of sewage in the room, there is no Netflix, Youtube or smart tv options.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the sewage odor you encountered in your room—this is not the standard we aim to provide, and our maintenance team will be addressing this immediately. We also understand the inconvenience of not having Netflix, YouTube, or other smart TV options and will review these amenities as we look to improve our guest experience. We appreciate your feedback and the opportunity to do better.
5.0分
家庭亲子
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Clean, safe, accommodating, parking on every side with multiple doors for easier access to your room location. Loved how delivery wasn’t able to come up to the rooms for safety!
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酒店回复: Thank you so much for sharing your experience! We’re delighted to hear you enjoyed the convenience of our parking and easy access, as well as our commitment to guest safety. It’s wonderful to know these details made your stay more comfortable. We truly appreciate your kind words and look forward to welcoming you back soon!
5.0分
情侣出游
This is our go to hotel when visiting our son and his family. The staff is friendly and professional. Kristie is wonderful!! It’s our home away from home 😊
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酒店回复: Thank you so much for your kind words! We’re truly honored to be your home away from home when visiting your family. Your compliments mean the world to us, and we’ll be sure to share your kind words with Crissy— she’ll be thrilled to hear them. We look forward to welcoming you back on your next visit! 😊
4.0分
家庭亲子
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Had trouble checking in, but Barry was extremely helpful getting it all straightened out. We meant to go elsewhere for dinner, but reservations were full there, so we tried the onsite restaurant, Laconda. We were blown away by the choices on the menu, and the excellent quality of the meal we had.
酒店还不错，但我们在二月份预订了无障碍客房，因为我们知道今晚的需求会很高。我们今晚（五月）抵达酒店，却发现酒店没有收到Travelocity的指示，没有安排我们入住无障碍客房。这已经是第二次通过Travelocity预订时遇到这种情况了。今晚酒店已经没有空余房间，我们只能入住之前预订的房间。酒店非常抱歉无法提供帮助，但这是因为Travelocity没有传达指示。
很棒的度假胜地。
第一次入住这家酒店，印象深刻的是它有一家很棒的餐厅。早餐在那里吃的。有一张床中间塌陷了，不太舒服，但还可以睡。可惜的是大堂里的咖啡壶很早就被撤走了，对我来说，我喜欢在睡觉前喝杯咖啡。
我们入住期间，非常注重最重要的方面：房间干净整洁，床/枕头非常舒适，员工专业，环境安静。此外，房间里还提供免费瓶装水。
干净的房间配备了您所需的一切
空调噪音很大。不得不换房间。
Although I had indicated four guests were staying the complimentary breakfast only covered two guests. We ended up having to pay for our daughters. The restaurant attached was beautiful though.
There was an awful odor of sewage in the room, there is no Netflix, Youtube or smart tv options.
Clean, safe, accommodating, parking on every side with multiple doors for easier access to your room location. Loved how delivery wasn’t able to come up to the rooms for safety!
This is our go to hotel when visiting our son and his family. The staff is friendly and professional. Kristie is wonderful!! It’s our home away from home 😊
Had trouble checking in, but Barry was extremely helpful getting it all straightened out. We meant to go elsewhere for dinner, but reservations were full there, so we tried the onsite restaurant, Laconda. We were blown away by the choices on the menu, and the excellent quality of the meal we had.