酒店回复: Thank you for taking tine to fill out the survey, We are sorry if we were not able to meet all of your needs while you were here at the hotel. We hope to have an opportunity to serve you again and make your stay even better.
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
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酒店回复: We are so glad that you enjoyed your stay during this holiday season. We hope to see you again.
3.0分
商务出差
最後一天凌晨出現火警警報誤報，但並沒有員工告訴我們可以安心回去睡覺。
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酒店回复: Thank you for your feedback, and please accept our sincere apologies for the early morning alarm on your last day. We understand how disruptive that must have been.While the alarm was indeed a false one, it was triggered as part of our safety protocols, which we take very seriously to ensure the well-being of all our guests. We also regret that there was no immediate communication afterward to let you know it was safe to return to your room and resume your rest. That is not the experience we aim to provide.We are reviewing our procedures to ensure better communication in the future should a similar situation arise. Your comfort and peace of mind are very important to us, and we truly appreciate you bringing this to our attention.
5.0分
家庭亲子
I loved the look of the hotel and the cleanliness of the rooms. The parking was different being unattached from the hotel and the cost of parking was high.
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酒店回复: We are so glad that you loved the look of the hotel along with the cleanliness. It was a pleasure to have you here and we hope to see you again soon.
5.0分
其他
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Very nice hotel, convenient location, paid parking but in an indoor parking lot that is close to the premises, nice staff, clean room. The hotel structure is in a geometric shape that is not square, hence the room was triangular, like a wedge. So the TV for example is not directly in front of bed but at an angle. It's slightly odd but the screen is huge and that helped.
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酒店回复: Thank you so much for sharing your experience! We’re delighted to hear you enjoyed our convenient location, indoor parking, friendly team, and clean rooms. Our unique geometric building design does create some unconventional room shapes, and we appreciate your feedback. We’re glad the large TV screen helped make the angled placement more comfortable. We hope to welcome you back again soon!
5.0分
其他
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The hotel was excellent. Loved the restaurant onsite. The food was delicious. Complimentary drinks at night and breakfast in the morning. Great for a family stay. Pool was awesome too and the room was perfect for my family of 4.
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酒店回复: Thank you for taking the time to share your experience with us! As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious and caring service, and we hope you can visit us again in a near future.
人性服务，环境优雅
工作人员、位置十分好
我为一位客户预订了房间，但他办理入住时，工作人员却找不到他的预订信息。我想知道发生了什么，以便向我的管理团队解释。
房间急需翻新，看起来又脏又旧。就房间质量和地段而言，价格太贵了。
并非一切都好
伟大的
最後一天凌晨出現火警警報誤報，但並沒有員工告訴我們可以安心回去睡覺。
I loved the look of the hotel and the cleanliness of the rooms. The parking was different being unattached from the hotel and the cost of parking was high.
Very nice hotel, convenient location, paid parking but in an indoor parking lot that is close to the premises, nice staff, clean room. The hotel structure is in a geometric shape that is not square, hence the room was triangular, like a wedge. So the TV for example is not directly in front of bed but at an angle. It's slightly odd but the screen is huge and that helped.
The hotel was excellent. Loved the restaurant onsite. The food was delicious. Complimentary drinks at night and breakfast in the morning. Great for a family stay. Pool was awesome too and the room was perfect for my family of 4.